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Mercedes-Benz of Houston North - Service Center

Houston, TX

4.6
394 Reviews

394 Reviews of Mercedes-Benz of Houston North - Service Center

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March 29, 2022

Slow-waited 30 min for my service Cashier made mistake but became my issue somehow More

by atkinspp1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pablo
Apr 02, 2022 -

Mercedes-Benz of Houston North responded

Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8970 -- we hope to hear from you soon.

March 28, 2022

Very efficient! The check-in process was very quick and the service man was knowledgeable. More

by bras-drain-0l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Mar 30, 2022 -

Mercedes-Benz of Houston North responded

Hi, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 22, 2022

Enjoy environment and comfort seating They were Very helpful. The is customer service was informative and helpful More

by mcquearycin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 26, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

March 21, 2022

Provides great service. Very professional, I highly recommend Mercedes’-Benz of Houston North to anyone that needs service done on their vehicle. More

by dcornett9385
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claude
Mar 24, 2022 -

Mercedes-Benz of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Houston North and we hope to be of service again in the future.

March 17, 2022

Usually I have a wonderful experience at this dealership. However my usual service adviser left to be a manager in Clear Lake. I had to go back to get a gasket changed that was missed on my tire service and More

by Ashleigh.Kamencik-Wright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Mar 22, 2022 -

Mercedes-Benz of Houston North responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8970 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

March 16, 2022

Excellent services. Christina, drivers are amazing people and very careful about my car and needs. Thanks! More

by Karem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CHRISTINA
Mar 20, 2022 -

Mercedes-Benz of Houston North responded

Hi Karem, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 15, 2022

Excellent service with Ahmed Hamed, all the process was smooth and very professional, he takes the time to answer all the question/concerns; I 100% recommend to schedule your future service with Ahmed Ham More

by KarlaBazour
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed Hamed
Mar 19, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

March 14, 2022

I’ve always had a great experience when I visit this dealership. Everyone is very professional and helpful. The rest rooms are always clean and they provide snacks for you while you wait. More

by mrvlljames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaiah
Mar 19, 2022 -

Mercedes-Benz of Houston North responded

Hello, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 14, 2022

Great cusyomrr service. It was very smooth and the staff was very professional and helpful. More

by yolivo28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Florisbello
Mar 15, 2022 -

Mercedes-Benz of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

March 13, 2022

Christina did an excellent job starting from repair order write up to get all maintenance work including tires installation done on time with a clean car wash. And the billing invoice notification was very More

by Ben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
Mar 15, 2022 -

Mercedes-Benz of Houston North responded

Hi Ben, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. If you need more help, our team is available to talk -- safe travels!

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