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Mercedes-Benz of Houston North - Service Center
Houston, TX
394 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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394 Reviews of Mercedes-Benz of Houston North - Service Center
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November 13, 2023
It is easy to make an appointment. They are ready to receive you when you arrive. The whole staff is friendly. It is a great dealership. They are ready to receive you when you arrive. The whole staff is friendly. It is a great dealership. More
by fharrisonc
Employees Worked With
Jason
November 12, 2023
This is my first Mercedes-Benz and we purchase at the MB of Houston North. I wasn't surprise of the care and service of my car because of the name. I am very please with Mercedes-Benz of Houston North. My S of Houston North. I wasn't surprise of the care and service of my car because of the name. I am very please with Mercedes-Benz of Houston North. My Service Manager was Michael Huerta, everyone there are very nice and I highly recommend this dealership for ALL my needs More
by Adam
Employees Worked With
Michael Huerta, and Tony (Supervicor)
November 02, 2023
Jason is my service Advisor at Mercedes Benz North he is extremely knowledgeable and nice he always gives me top priority service and goes over and beyond to accommodate his customers I always leave feeling extremely knowledgeable and nice he always gives me top priority service and goes over and beyond to accommodate his customers I always leave feeling like I had a great experience. He always jokes with me about turning the music off in the Lobby :) Thanks for being an outstanding person. More
by Kia
Employees Worked With
Jason
October 30, 2023
Our experience, my husband and I, with North Mercedes Benz dealership was nothing short of a nightmare. The constant need for repairs, the fact of no response to our complaints e-mails, certified letters Benz dealership was nothing short of a nightmare. The constant need for repairs, the fact of no response to our complaints e-mails, certified letters and the lack of resolution have left us deeply dissatisfied. We need to let others know our case, we took the car to fix the check engine light, we were charged $13,000 plus dollars and still not fix and they want $10,000 more to solve the problem with no guarantee will be fixed After This Short Review, we are going to submit our case to BBB, and then start with a media campaign. More
by Edith-hiner
Employees Worked With
Repair Department
October 30, 2023
They always do a great job. Very efficient and detailed. Carlos is super helpful and always very helpful. I highly recommend this dealer. Very efficient and detailed. Carlos is super helpful and always very helpful. I highly recommend this dealer. More
by Cramirz
Employees Worked With
Carlos
October 17, 2023
Bought a new C class at MB Houston North. The salesman was a little frantic, rushing in big around and not showing us all the features. The real problem here is the SERVICE department. I took The salesman was a little frantic, rushing in big around and not showing us all the features. The real problem here is the SERVICE department. I took my brand new car in on Friday for window tinting (paid for at purchase) and when I went to pick it up, the check engine light was on. Drove it across the lot to SERVICE and was made to feel like I did something wrong! Service Manager told me it was an “ electrical problem” so they would provide a loaner and keep my car. Called on Monday, was eventually told there was no issue! Manager said the window tint installers must have left my doors open too long and tan a battery down?!?! Which battery, he didn’t say. WHEN I PICK UP MY CAR ON TUESDAY SOMEONE HAS PUT NEARLY 100 MILES ON MY CAR even though there was supposed to be an electrical issue and nothing was really wrong! When I asked my advisor is they could put some gas in it, she replied they didn’t have gas there!!! SOMEONE SHOULD REIMBURSE THE COST OF THE GAS THAT IT SEEMS SOMEONE WENT JOYRIDING/RUNNING ERRAND IN MY NEW CAR! Obviously I am furious. More
by crescida.jacobs
Employees Worked With
No one provided a name or business card
October 16, 2023
I have been having my CLS 63 AMG serviced here since I purchased it in 2014. They tend to have the car back on the road in a short period of time and keep you updated on the car's status. Ahmed has been m purchased it in 2014. They tend to have the car back on the road in a short period of time and keep you updated on the car's status. Ahmed has been my contact in the service department for the last two years - good experience. More
by h-ch.freitag
Employees Worked With
Ahmed
October 16, 2023
It has been a pleasure to work with Christina in the Service Department at the Mercedes Benz 1960 location. Christina has always been very personable and professional as well as a great communicator. He Service Department at the Mercedes Benz 1960 location. Christina has always been very personable and professional as well as a great communicator. Her overall knowledge concerning the mechanics of each service job completed on my car was amazing. She has a unique ability to explain in detail how the car functions and shows excellent working knowledge regarding the overall mechanics. She is such an asset to the dealership team, and I highly recommend her to anyone interested in looking for a professional service leader. She has definitely set a high standard for other service members to follow. More
by Joy
Employees Worked With
Christina Ferry
