Mercedes-Benz of Houston North - Service Center

I love this Dealership, they have A-1 Service, and not to mention my Service Advisor Natalie Pacina is the BEST‼️ mention my Service Advisor Natalie Pacina is the BEST‼️ More

I loved how my service advisor, Yamileth helped me get my car repaired at this dealership on 1960 & 45 North. Working with my extended warranty people, her mechanics & the issues that came up successfully. car repaired at this dealership on 1960 & 45 North. Working with my extended warranty people, her mechanics & the issues that came up successfully. I paid for what the EW did not want to cover. My car was fixed there on the issue of oil pan leak & engine leak as well as water pump & the coolant of my Mercedes Benz S550. Very happy with the professionalism used in my situation applied in bringing this vehicle to them there. The knowledge of my advisor & her expertise in the matter. Very happy with the end result of the repairs & what I had to pay out of pocket. More

As always the experience was First Class from start to finish. I always know what to expect. Anna was great! finish. I always know what to expect. Anna was great! More

My experience yesterday was with the service department. I cannot speak too highly of Carlos Trevino, my service person. I’m 89 years old; I drive a 2014 E 350 and I need this car to last. Since I moved to I cannot speak too highly of Carlos Trevino, my service person. I’m 89 years old; I drive a 2014 E 350 and I need this car to last. Since I moved to this area, Carlos has been that person. I trust him. The service area is well staffed, competent, friendly and helpful. Recommend them highly. More

Fast response from service tech. The only thing that is taking long is from parts ordering and no loaner The only thing that is taking long is from parts ordering and no loaner More

WORST customer service, took my Mercedes in for service, had us waiting outside in the heat while they do paper work, never once offer for us to go inside! Took a MONTH to get our car back from Auto Nation. had us waiting outside in the heat while they do paper work, never once offer for us to go inside! Took a MONTH to get our car back from Auto Nation. More

The service advisors are very helpful and they give the best advice for you to protect your car and they try to save your money and time , and they have a good knowledge best advice for you to protect your car and they try to save your money and time , and they have a good knowledge More

Jesenia is great. Excellent experience! Kept me informed on the progress of my vehicle. Very attentive. Excellent experience! Kept me informed on the progress of my vehicle. Very attentive. More

This Mercedes dealer has excellent service, since the moment you arrive. They have an excellent waiting area while they work on your car. People are very courteous. moment you arrive. They have an excellent waiting area while they work on your car. People are very courteous. More

I have been coming to this dealership for years now. Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my veh Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my vehicle. He even takes me out to the mechanic shop, while my vehicle is being worked on, to show me things to help me better understand the issue. He also is very friendly. Every one in the service department always has great customer service. Also, the area is always clean and they have refreshments while you sit and wait on your vehicle. I always I feel comfortable while I am there. More