Mercedes-Benz of Houston North - Service Center

I was glad that I was in good hands very happy good job thank you thank you More

My car wasn’t completed correctly on my first visit or the second visit. I had oil stain in the inside of my door panel. I had to bring my car back on a third time to finally get the problem solved. My c the second visit. I had oil stain in the inside of my door panel. I had to bring my car back on a third time to finally get the problem solved. My car was in the service department for a long time and I wasn’t able to enjoy my new car. I’m very disappointed and unhappy! More

Well as I took the car in to get the AC repaired and the next day it didn't start, you can imagine that I don't give it any stars, in fact i give it at least 2 minus start. I called my service adviser at n next day it didn't start, you can imagine that I don't give it any stars, in fact i give it at least 2 minus start. I called my service adviser at noon and got just a text from her saying how upset she was that the car was not cooling (in 100 degree Houston weather) and thanking me for letting her know; like I was going to keep it a secret . She said she was going to get me a loaner car right away, and I didn't hear back from her yesterday. My idea of "service" is if you don't do the service you charge for, you get a loaner car right then and make sure the customer doesn't have to suffer 100 degree heat one minute longer. More

I’m so grateful that I was able to experience such a professional and peaceful atmosphere. The service reps don’t leave any question unanswered. I know and can prepare for what I will be paying for alon professional and peaceful atmosphere. The service reps don’t leave any question unanswered. I know and can prepare for what I will be paying for along with a detailed list of what I paid for, what services I received, and any other service I may need in the future. I’m appreciative of the high level of service MB North provides. I will be purchasing my best Benz from this dealership. More

Carlos Trevino and others, were very friendly and after replacing my old battery with a lifetime battery, they gave me a beautiful car wash and clean in and out the car, I was so grateful to Carlos, being replacing my old battery with a lifetime battery, they gave me a beautiful car wash and clean in and out the car, I was so grateful to Carlos, being elderly I don't get a chance to clean and wash my car before I brought it there to the dealership,the environment was impeccable, the restrooms were very clean , and the free snack bar was full and everybody was so friendly. I had no appointment. and I was a walk-in and I got waited on right away. within 2-3 minutes, an employee came out with a pad to service me,, and he was very friendly. Cheryl Waller More

Jason is by far the best. Very polite, professional and kind. Love. Love love him! Very polite, professional and kind. Love. Love love him! More

The agent who helped us choose the right car for us was extremely knowledgeable and accomodating! extremely knowledgeable and accomodating! More

My car was in service for teo weeks and was never offered a loaner car. a loaner car. More