Mercedes-Benz of Houston North - Service Center

I had a complex problem with my engine starting the service manager went thru extra channels to come up with a solution service manager went thru extra channels to come up with a solution More

I made an appointment to have my Sprinter cruise control repaired. They also performed a couple of recalls. Only problem I encountered was the excessive wait time for my vehicle to be bought up. repaired. They also performed a couple of recalls. Only problem I encountered was the excessive wait time for my vehicle to be bought up. More

I left my vehicle in response to a recall. They found $2058.47 worth of additional service needs that included, but was not limited to, rounded for simplicity, $40 wiper blades, $14 oil filter They found $2058.47 worth of additional service needs that included, but was not limited to, rounded for simplicity, $40 wiper blades, $14 oil filter, $310 "body and interior repairs," $196 fuel filter, $48 brake fluid, $190 rotate and balance tires, $325 alignment, $60 misc, representing about half the additional cost related to the "recall." Labor was itemized in several places for a total, best I could figure, of $1509. Hope I can go a while before I get another "recall." More

Isaiah is great. He always addresses my concerns and is efficient in returning my car.Incredible service He always addresses my concerns and is efficient in returning my car.Incredible service More

Very courteous and professional service was provided. Very timely response and service rendered. Jason and Ray greeted and helped me to understand the service provided. Very timely response and service rendered. Jason and Ray greeted and helped me to understand the service provided. More

very good. execellent service and attentivness and so on and so fourth. good dealing with carlos execellent service and attentivness and so on and so fourth. good dealing with carlos More

Employee’s are always very friendly and courteous. Keep you informed about your car and services needed Keep you informed about your car and services needed More

I had a low pressure warning at the left rear tire late last year. Took it in and the service advisor informed me there was no leak. He said it was weather related false alarm. The warning light persist last year. Took it in and the service advisor informed me there was no leak. He said it was weather related false alarm. The warning light persisted and I finally took it back in February this year. This time they confirmed there was a leak, but by then the warranty on the tire had expired. The advisor ( Isiah) insisted this leak was not related to the previous finding. I bought a tire from them and paid $260. A price check at Discount Tire was $180. I switched to another service advisor (Natalie) when I took the car in for service last week. I hope it will work better. By the way the labor cost at this place is $260 per hour. I think it is too high, but would like to get feedbacks what is the typical labor rate at Mercedes. More

Friendly customer service. Always take my care to this dealership for service. Nice waiting area as well. Always take my care to this dealership for service. Nice waiting area as well. More

Very courteous and knowledgeable staff, very satisfied with the scheduled service of my Mercedes, would highly recommend Mercedes North Houston… with the scheduled service of my Mercedes, would highly recommend Mercedes North Houston… More