Mercedes-Benz of Houston North - Service Center

Work performed excellent. Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service ad Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service advisor. More

Service was good and car was cleaned very well whe I got it back from dealers it back from dealers More

Thank you Stacey for kindness and excellent sales service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer I felt honored. If you are looking to purchase a new car, visit Stacey!! More

My experience this time was much better than my last time, very cordial. The only problem that I have noticed since the install of the auxiliary battery is the ECO function does not work. From what I time, very cordial. The only problem that I have noticed since the install of the auxiliary battery is the ECO function does not work. From what I understand, the ECO function should have been restored upon replacing the battery. More

Always gives the best service and excellent team. Always keep me informed if there’s any other issue or letting me know what’s going on with my vehicle. Always keep me informed if there’s any other issue or letting me know what’s going on with my vehicle. More

Carlos has always been helpful and friendly when we have needed any service on our vehicles. needed any service on our vehicles. More

The dealership provides excellent service however, the representatives sometimes do not. I was not pleased with my encounter with the representatives this visit. representatives sometimes do not. I was not pleased with my encounter with the representatives this visit. More

As always I have a wonderful experience with Jason Fleeks. He provides excellent customer service skills and professionalism. I'm always informed on the priorities of what is needed and what can wait Fleeks. He provides excellent customer service skills and professionalism. I'm always informed on the priorities of what is needed and what can wait. Courtesies is a top priority and that's a given for Mr. Fleeks. More

The service manager, Carlos Trevino was wonderful. The waiting room was very nice. My car was done on time. I love that it was vacuumed and washed. I would always go to the dealer for service. The waiting room was very nice. My car was done on time. I love that it was vacuumed and washed. I would always go to the dealer for service. More

Great Service, by every staff member. I was greeted and provided me with a loaner until my car was ready. I was greeted and provided me with a loaner until my car was ready. More