Mercedes-Benz of Houston North - Service Center

When you drop your vehicle for repairs, make sure you take photos as they caused more damage beyond what you went for - they sneaked in dealership caused defective parts into your vehicle which was not m take photos as they caused more damage beyond what you went for - they sneaked in dealership caused defective parts into your vehicle which was not mentioned when picking up the vehicle - upon walking around the vehicle, I noticed paints on my headlamp and the headliner was sagging - I had to leave the vehicle with them until those things are restored. The service advisor was very professional, courteous and helpful. She is very easy to work with - this is not her fault but the technicians that worked on the vehicle. The vehicle is still with them and will revisit this review upon delivery. More

This was my first time using the North location and although it is quite a distance from my home, I will use this location for all my future needs. My experience was exceptional from the greeting to c although it is quite a distance from my home, I will use this location for all my future needs. My experience was exceptional from the greeting to check-out. Yami was very knowledgeable, friendly, warm and personable. The customer service was great compared to others I have visited in the city. More

The team member was very good , she checked on me , very friendly and knowledgeable and sweet friendly and knowledgeable and sweet More

This dealership has the best customer service and always attentive to my concerns regarding my car. I would definitely recommend this dealership to friends. attentive to my concerns regarding my car. I would definitely recommend this dealership to friends. More

Excellent service very attentive Nestor was very helpful and professional I will return for my next service and I will recommend to my friends and professional I will return for my next service and I will recommend to my friends More

I messed up while changing out my headlight bulbs and had to go to my MB service for help. Ahmed was able to get me in without an appointment. I was expecting a huge bill which was why I tried to fix it myse to go to my MB service for help. Ahmed was able to get me in without an appointment. I was expecting a huge bill which was why I tried to fix it myself. I was pleased to see that Ahmed had only charged me for the bulbs and not the labor. The price of the bulbs also seemed to be very reasonable. On top of that I also got a free car wash. This service department has been my place of choice to service my car each year since I bought it and will remain so for as long as I own this car. More

Went in for service this past Saturday 10/1. ... Excellent service as usual! Thanks Carlos! ... Excellent service as usual! Thanks Carlos! More

I have a bad customer service experience, try to get the windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unpro windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unprofessional, not helping the customer at all. Christina texted me Ana's name and she stated that Ana was my advisor before so Ana will have to call me back and no one call me. Next day, I called again and Melany told me that I have to wait 2 weeks just to see the advisor, I Just need to replace the windshield, and to be honest, I don't care who is advisor, as long as they repair my car. I am very disappointed with their service. They're not qualify to work as Mercedes dealer at all. You really need to fix this matter More

Very professional, explained the issue in great detail, and got it fixed Thank you, Nestor! and got it fixed Thank you, Nestor! More

everything was completed with exceptional standards they are consistent in their quality of service and correspondence are consistent in their quality of service and correspondence More