Mercedes-Benz of Houston North - Service Center

The representatives in the service department were very friendly, courteous, and professional. They made me feel at ease about getting the car repaired friendly, courteous, and professional. They made me feel at ease about getting the car repaired More

Service is outstanding. Always giving a status of the service. I appreciated Ana keeping me updated. Always giving a status of the service. I appreciated Ana keeping me updated. More

The people here were all very nice and were working very hard. The facility is well-kept with a nice waiting area offering free drinks and snacks. That being said, I feel the operation, although not terribl hard. The facility is well-kept with a nice waiting area offering free drinks and snacks. That being said, I feel the operation, although not terrible, could be improved. I dropped my car off on a Friday. I will admit that I did not make an appointment, as this was my first time there and I didn't realize how busy it would be, so I completely understand I would not be prioritized over those with an appointment, although I would assume that I would essentially be filled into a next open spot if nothing else. I brought it in for an alignment, and two small parts repairs, one of which had a part on backorder so didn't need to be done at that time. The car was not ready until the following Thursday. This was a company vehicle so it wasn't a major inconvenience, but if this was my daily driver that would be a very long time to be without a car for an alignment, especially since at dropoff they indicated it would be done on Monday. Aside from that, communication was lacking. I had to call several times to get an update. I did like the text option, but it wasn't utilized much unless I asked for it. I don't blame the service advisor at all though, to be clear. He was friendly and staying on top of multiple things at a time. It was clear to me they are consistently very busy. Which is why some improvements could be made. If my service advisor is constantly too busy to update me, maybe another process would be better... When I walked up to pick up my car, no one greeted or offered to help me, again, because they're all very busy helping people, including my service advisor. But it made me walk around aimlessly for a bit, unsure of what to do or who to inform, even though my car was right there waiting for me. A receptionist or dedicated communications specialist to direct and communicate with customers maybe would resolve all the issues I had? Overall, they are clearly very busy always, so some sort of expansion would definitely help them. Outside of that, the work was done well, and the car drove great after. I just have a part on back order with no eta whatsoever. More

The staff are wonderful to work. I have owned three Mercedes and the service staff has always been helpful. I have owned three Mercedes and the service staff has always been helpful. More

Service person which I believe was Ana did an amazing job of working me in the rotation of service. She was fabulous and no pressure from her at all. She is definitely a great asset. Great team! of working me in the rotation of service. She was fabulous and no pressure from her at all. She is definitely a great asset. Great team! More

Great service and great customer service I hope you like this always thank you Mersedes ❤️ this always thank you Mersedes ❤️ More

I have always found the service excellent and timely on the Mercedes we have owned. the Mercedes we have owned. More

Service department did a good job, great customer service. Quick and easy check in. I like that the location is close to my address. service. Quick and easy check in. I like that the location is close to my address. More

Lounge and representative, very professional, Christine was very professional and my appointment time was on time I was in and out in three hours although I wish it was shorter. was very professional and my appointment time was on time I was in and out in three hours although I wish it was shorter. More

Jess took care of me immediately. I hadn't had lunch and she made sure I had a Lyft to and from while my car was being serviced! That spoke volume to me! I hadn't had lunch and she made sure I had a Lyft to and from while my car was being serviced! That spoke volume to me! More