Mercedes-Benz of Houston Greenway - Service Center

The service advisor (Elena) was professional, helpful, and courteous. She explained everything to me about the service my car needs. and courteous. She explained everything to me about the service my car needs. More

Prompt and good Customer service especially Jay Kohn! Thank you Very much For your time and help! Thank you Very much For your time and help! More

Peter was great. as usual. timely notifications, and 100% honestly with pricing. i felt like i was really taken care of. as usual. timely notifications, and 100% honestly with pricing. i felt like i was really taken care of. More

My service advisor, Jessica Naegele, is one of the primary reasons why I always enjoy having my car serviced at Mercedes Benz Greenway. The service is excellent, and communications are always provided primary reasons why I always enjoy having my car serviced at Mercedes Benz Greenway. The service is excellent, and communications are always provided as to the status of my vehicle. Thank you! More

Very attentive and cordiality all the time when I visited Greenway MB. Always my car was revised and returned clean and ready for day to day use. I feel relatability! Greenway MB. Always my car was revised and returned clean and ready for day to day use. I feel relatability! More

Elana in service was amazing made everything go smooth and made sure I was always informed and made sure I was always informed More

Ernesto Gutierrez and the team provided superb and professional service. I highly recommend this dealership. professional service. I highly recommend this dealership. More

Brought my car for an issue with carplay. They said it would take 1 day or less. They kept it for 3 days. They did not update me that it would take longer than the one day until I reached out They said it would take 1 day or less. They kept it for 3 days. They did not update me that it would take longer than the one day until I reached out and even then they did not give a timeline of how long it would take and kept saying it would be done that day (the third day). Halfway through the third day I gave up because I needed my car back as I was carless because they said it was a short issue and did not offer me a loaner or any alternative. When I got there they said they had still not diagnosed the issue. I could not leave the car there any longer because I needed my car or a loaner obviously. Ended up getting my car back still unfixed after sitting there for 3 days (without them even diagnosing the issue) and took it to a different Mercedes dealership which gave me a loaner and handled the issue promptly. Would NOT recommend this dealership, there are way better Mercedes dealerships in Houston. More

My advisor is very nice and is interested in what I have to say. if I am not happy with something he will address it and do his best to fix it, My advisors name Ernesto. He makes himself available to me , to say. if I am not happy with something he will address it and do his best to fix it, My advisors name Ernesto. He makes himself available to me , he returns calls in a timely manner and pays attention to details, More

I have used this dealership since 2000. My initial service advisor was Marcos he was promoted and now have Jessica. Both of them made sure that I received the services that I needed, no add My initial service advisor was Marcos he was promoted and now have Jessica. Both of them made sure that I received the services that I needed, no add on's. It is great doing business with individuals that you can trust. More