Mercedes-Benz of Houston Greenway - Service Center

Very attentive and cordiality all the time when I visited Greenway MB. Always my car was revised and returned clean and ready for day to day use. I feel relatability! Greenway MB. Always my car was revised and returned clean and ready for day to day use. I feel relatability! More

Elana in service was amazing made everything go smooth and made sure I was always informed and made sure I was always informed More

Ernesto Gutierrez and the team provided superb and professional service. I highly recommend this dealership. professional service. I highly recommend this dealership. More

Brought my car for an issue with carplay. They said it would take 1 day or less. They kept it for 3 days. They did not update me that it would take longer than the one day until I reached out They said it would take 1 day or less. They kept it for 3 days. They did not update me that it would take longer than the one day until I reached out and even then they did not give a timeline of how long it would take and kept saying it would be done that day (the third day). Halfway through the third day I gave up because I needed my car back as I was carless because they said it was a short issue and did not offer me a loaner or any alternative. When I got there they said they had still not diagnosed the issue. I could not leave the car there any longer because I needed my car or a loaner obviously. Ended up getting my car back still unfixed after sitting there for 3 days (without them even diagnosing the issue) and took it to a different Mercedes dealership which gave me a loaner and handled the issue promptly. Would NOT recommend this dealership, there are way better Mercedes dealerships in Houston. More

My advisor is very nice and is interested in what I have to say. if I am not happy with something he will address it and do his best to fix it, My advisors name Ernesto. He makes himself available to me , to say. if I am not happy with something he will address it and do his best to fix it, My advisors name Ernesto. He makes himself available to me , he returns calls in a timely manner and pays attention to details, More

I have used this dealership since 2000. My initial service advisor was Marcos he was promoted and now have Jessica. Both of them made sure that I received the services that I needed, no add My initial service advisor was Marcos he was promoted and now have Jessica. Both of them made sure that I received the services that I needed, no add on's. It is great doing business with individuals that you can trust. More

Always helpful when questions arise about the car, or service is required. Always done in a day service is required. Always done in a day More

My car is turning 6 years old with an extended warranty. I have just under 53,000 miles. When I bought my NEW car, it was in the shop the first 6 weeks. Problem with the ECO system. I have had an A/C probl I have just under 53,000 miles. When I bought my NEW car, it was in the shop the first 6 weeks. Problem with the ECO system. I have had an A/C problem since the beginning. I took my car in for the annual check up and to have the A/C check one last time under the warranty. The A/C goes out for no reason. No pattern. I never use the ECO. This time they wanted to charge me $450.00 to charge the system before looking at the problem. I think this is a money grab. The system doesn't need to be charged!! This is the same issue for 6 years. More

Greeted with pleasantry upon arrival. It makes a big difference in such a stressful world, and not to mention the repair cost, if needed. It makes a big difference in such a stressful world, and not to mention the repair cost, if needed. More

My advisor Patrick is amazing! He is prompt with his response time and always friendly. He is prompt with his response time and always friendly. More