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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
647 Reviews

647 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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September 04, 2023

Does the job and makes it easy and hassle free and I don’t have to think. More

by Gwagon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
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Sep 08, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2023

Very accommodating and helpful even when very busy. Chris Palumbo is a good example of what customer service should be More

by Hans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Palumbo
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Sep 06, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Hans, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2023

I love coming to Mercedes Greenway they are truly the best hand down! Everyone is so nice and welcoming and get my car needs taken care of very efficiently. More

by leticiavaldez_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in the Service Department
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Sep 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hello, it means so much to us that you chose our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 31, 2023

Everything was great! Rafael was excellent in setting things up quickly and getting out the door asap. More

by cwheelock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
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Sep 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hello, we're happy to hear you had such a positive experience with our team. Feel free to stop by if you ever need any more help.

August 30, 2023

They have always been very prompt in getting my service done in a timely manner. I’ve never had a problem getting a loaner car and they are always nice and clean. More

by marlenemousa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keven Graves
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Sep 05, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 28, 2023

I’ve received flawless treatment and service from the moment I was approached by a salesperson… now that I’m a Mercedes owner, I find that the service department is the very best I have ever experienced! More

by rcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigett
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Sep 03, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 28, 2023

The service advisor (Elena) was professional, helpful, and courteous. She explained everything to me about the service my car needs. More

by dineout234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena
Report | Print
Aug 31, 2023 -

Mercedes-Benz of Houston Greenway responded

Hello, we appreciate you taking the time to leave us this feedback. Here at Mercedes-Benz of Houston Greenway, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (713) 489-2111 to discuss ways we can better serve you in the future.

August 25, 2023

Prompt and good Customer service especially Jay Kohn! Thank you Very much For your time and help! More

by Ginanshankar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Kohn
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 25, 2023

Peter was great. as usual. timely notifications, and 100% honestly with pricing. i felt like i was really taken care of. More

by hannaeadeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter schemerhorn
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 25, 2023

My service advisor, Jessica Naegele, is one of the primary reasons why I always enjoy having my car serviced at Mercedes Benz Greenway. The service is excellent, and communications are always provided More

by Wayne Trimble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Naegele
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Wayne, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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