Mercedes-Benz of Houston Greenway - Service Center

You can't find a better service rep than Randy Els - period. He is always courteous and diligent and works to make the process as seemless as possiblel. period. He is always courteous and diligent and works to make the process as seemless as possiblel. More

Randy Els is absolutely awesome human being and service consultant. I cant speak highly enough. Ive referred friends and coworkers to him and quite honestly would continue buying cars at Houston Greenway i consultant. I cant speak highly enough. Ive referred friends and coworkers to him and quite honestly would continue buying cars at Houston Greenway in order to keep him as a service rep. He is friendly, professional, attentive, response. Maybe he is a great actor but he certainly makes me feel like he (and the rest of the dealership) truly care. And although my CPO G500 has ended up being somewhat of a lemon, all my frustration washes away the moment he greets me. That man is a huge asset and should be recognized as such. More

GayLynn was remarkable, she took the time to go over everything. She is also very knowledgable about Mercedes. I had actually requested Gaylynn, I previously had a problem and the prior serviceman coul everything. She is also very knowledgable about Mercedes. I had actually requested Gaylynn, I previously had a problem and the prior serviceman could not fathom how to solve it. She did and was the only person to have an answer, believe me I remembered and for that reason I requested her and will always go back to her. More

Gaylen and MB-Greenway provided excellent service. The entire staff is helpful, friendly and courteous. They really do make it a very painless experience to get your car serviced. I would definitely rec entire staff is helpful, friendly and courteous. They really do make it a very painless experience to get your car serviced. I would definitely recommend this dealership to anyone. I have two small kids and a busy schedule. When dropping off my car and picking it up, I was never there for longer than 10 minutes (and that included getting a loaner car as well!) I have no idea how they do it, but MB-Greenway runs like a well oiled machine, with very personal service. More

Working with Jessica Naegele was great. She provided exceptional customer service while I was have a difficult time with Merecedes Benz of Tampa. The service manager really stepped up to the plate and n exceptional customer service while I was have a difficult time with Merecedes Benz of Tampa. The service manager really stepped up to the plate and no-charged the alignment issues that I had from when I purchased my CPO vehicle. They really helped me during my first not so pleasant experience with my originating dealer (Tampa) and made me believe in the Mercedes Benz brand. More

Jessica was very knowledgeble in explaining the repairs needed on my vehicle. Hats off to the shuttle driver. What a nice, polite, young man. He opened the door for me. That's special. needed on my vehicle. Hats off to the shuttle driver. What a nice, polite, young man. He opened the door for me. That's special. More

Jerry Goggins is personable & has the knowledge of every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me w every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me were both very prompt & courteous. More

I dropped my 1997 Benz E420 at the dealership because the transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and told me multiple things needed replacing on my transmission, and quoted me $2800. Then, they said they found some other problems (shocks, etc), and quoted me an additional $2100. I told them I would think about it...I was thinking about getting a new car, and wasn't too excited about spending this much money on a Benz this old - it had been a money pit so far. I called them the next day and told them that was too much. My advisor, Derek Hightower, then tells me that he "misread" a number, and that the actual transmission cost was $2400, bringing the full total to $4500. I told him this was still too much, and he told me the lowest he could do was $4100. I told him not to do anything, and had the car brought back to my place. The car sat in my garage for a little while, and I ended up buying a brand new Lexus, which I have been tremendously happy with. I finally was told about a shop in Houston that worked on Benz's. I called the owner, and within 30 seconds of describing the problem, he told me I had a bad conductor plate, and that the transmission of this car shouldn't give out at this mileage (100,000). He quoted me $700 over the phone, if that was the problem. I took it in, and he examined it, and confirmed his suspicion. He fixed it within one day. Upon test-driving it, he told me the transmission works perfectly, but that he found some other ones - shocks, struts, etc - the same that Benz Greenway had found. He quoted me at $800 to fix the rest. Total cost = $1500. Runs like new. Greenway's estimated cost = $4100 (before negotiating, $4900). STAY AWAY,GREENWAY IS SHADY!!! PS - I don't like advertising for anyone, which is why I didn't put the shop's name in public. If you are interested in knowing the name of the shop, please email me at mbenz1997@gmail.com. More

My experience has been horrible every time I have to get my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I bro my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I brought it in for. They also neglected to fix my cigarette lighter in the front and back seat. Shocker. The last time I had my car serviced I had to bring it back in because they never repaired my tire, and I ended up with a flat tire on the side of the freeway. The only reason I'm still bringing it back is because its under warranty. More

Brought in my R350 for warranty work without an appointment. Even without notice, great service was provided by a great staff! Excellent response time. Thank you Mike and Tracy for handling my vehi appointment. Even without notice, great service was provided by a great staff! Excellent response time. Thank you Mike and Tracy for handling my vehicle and getting it back to me the same day. I will definitely be back for my future service needs. More