Mercedes-Benz of Houston Greenway - Service Center

I dropped my 1997 Benz E420 at the dealership because the transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and told me multiple things needed replacing on my transmission, and quoted me $2800. Then, they said they found some other problems (shocks, etc), and quoted me an additional $2100. I told them I would think about it...I was thinking about getting a new car, and wasn't too excited about spending this much money on a Benz this old - it had been a money pit so far. I called them the next day and told them that was too much. My advisor, Derek Hightower, then tells me that he "misread" a number, and that the actual transmission cost was $2400, bringing the full total to $4500. I told him this was still too much, and he told me the lowest he could do was $4100. I told him not to do anything, and had the car brought back to my place. The car sat in my garage for a little while, and I ended up buying a brand new Lexus, which I have been tremendously happy with. I finally was told about a shop in Houston that worked on Benz's. I called the owner, and within 30 seconds of describing the problem, he told me I had a bad conductor plate, and that the transmission of this car shouldn't give out at this mileage (100,000). He quoted me $700 over the phone, if that was the problem. I took it in, and he examined it, and confirmed his suspicion. He fixed it within one day. Upon test-driving it, he told me the transmission works perfectly, but that he found some other ones - shocks, struts, etc - the same that Benz Greenway had found. He quoted me at $800 to fix the rest. Total cost = $1500. Runs like new. Greenway's estimated cost = $4100 (before negotiating, $4900). STAY AWAY,GREENWAY IS SHADY!!! PS - I don't like advertising for anyone, which is why I didn't put the shop's name in public. If you are interested in knowing the name of the shop, please email me at mbenz1997@gmail.com. More

My experience has been horrible every time I have to get my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I bro my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I brought it in for. They also neglected to fix my cigarette lighter in the front and back seat. Shocker. The last time I had my car serviced I had to bring it back in because they never repaired my tire, and I ended up with a flat tire on the side of the freeway. The only reason I'm still bringing it back is because its under warranty. More

Brought in my R350 for warranty work without an appointment. Even without notice, great service was provided by a great staff! Excellent response time. Thank you Mike and Tracy for handling my vehi appointment. Even without notice, great service was provided by a great staff! Excellent response time. Thank you Mike and Tracy for handling my vehicle and getting it back to me the same day. I will definitely be back for my future service needs. More

I drove to Houston from Florida and although I'd just had my car serviced, I was hearing a strange noise and had to get it checked out before going back home. Not being familiar with the dealerships here, I my car serviced, I was hearing a strange noise and had to get it checked out before going back home. Not being familiar with the dealerships here, I looked them up online and was shocked by the reviews that were posted. After readig about the Greenway dealership, I was hesitant to take my car to them for service. But I was delightfully surprised. My service advisor, Tracy D was extremely nice and even before she had a chance to great me, 2 other advisers had welcomed me. So far so good. Tracey took my information and I waited in their nice lounge area complete with 3 flatscreens, 3 workstations and FREE wi-fi. So I worked while I waited. In a reasonable amount of time (I'm not the most patient), Tracey was able to tell me what the problem was, how much it would cost and how long it would take to repair. The cost was reasonable and in a little more than a hour, I was on my way. So, my experience was great and I thought readers should have a different perspective to consider. More

This is an arrogant dealership who did not care about customers once they got the sale. Examples: 1) I purchased an extended warranty from Mercedes-Benz. The extended warranty was promised to be maile customers once they got the sale. Examples: 1) I purchased an extended warranty from Mercedes-Benz. The extended warranty was promised to be mailed to me. Nothing happened in a month. Nothing after a phone reminder. A personal visit to the dealership resulted in the explanation that everything would be on MB computer system so no documentation would be needed ! The dealership financial representative refused to secure any documentation. i went out to complain to the new car manager. He promised to take care of the matter. nothing happened. Only on the fourth visit and after some threat of taking them to court that they said that they would pursue the matter. After a month, the official extended warranty from MB arrived in the mail. Follow-up letter to GM of Greenway dealership was unanswerred. 2) At 1st service check up, I was told by service advisor that the rear brakes were worn out and would not be covered under warranty. I was told that itw as the way I drove that caused the problem. Very strange indeed as I am 60 eyars old and have driven so many new cars in my lifetime and no brand has ever worn out in first service. I told them to replace the brakes. Subsequently, I asked my new car saleman whether this was unusual. He recommended that I should not replace brakes unless the car computer told me that would be necessary and I should talk to the Service Manager. Waited 45 mins for Service Manager, who were busy with other matters. I just left. This is a very expensive dearship with very shoddy service and customer managment. I now service my car at a different dealership in town. More

Several weeks ago, my 2003 Mercedes Benz was flooded after I tried driving home in the heavy rain. Almost immediately, I called Greenway Plaza to tow my car and access the damages. While this preliminar after I tried driving home in the heavy rain. Almost immediately, I called Greenway Plaza to tow my car and access the damages. While this preliminary stage was done efficiently and my service advisor kept in contact with me on a regular basis, the service and customer relationship went downhill quickly thereafter. After I paid several hundred to have my car looked at in a five hour diagnostic test, it was concluded that it would cost nearly four thousand to have my car fixed. Within 24 hours, the service advisor reassured me that everything had been taken care of, the car parts would be ordered and replaced, and my passenger and I would be able to drive back to California (about 1500 miles) home the next day safely and without engine problems. I was satisfied with the work done at Greenway Plaza, especially since they fixed my car so quickly and I hadn't even purchased the vehicle there. I called my service advisor repeatedly during my drive home to California, with his continual reassurance that my car was safe to drive. However, within 24 hours of driving home, it appeared that Mercedes Benz of Greenway had not completely flushed the water out of my vehicle or correctly fixed the problemed incurred by the floord damages. My vehicle once again stalled on the freeway, with oil spilling everywhere and completely damaging my engine. I then towed it to a southern California dealership to access the damages. Neither I nor my new service advisor could reach anyone at Greenway. For 2 weeks. I left countless messages for my Houston advisor and his manager, to almost no reply, except to contact my insurance. When my insurance contacted Greenway Plaza, they faxed an invoice that was less $1200 of the actual amount I originally paid. I have no complaints about the work that was done on my vehicle by Greenway Plaza; in fact I commend them for covering the damages so quickly that by the time my car broke down again, I was too faraway to come back to their dealership. They even sent me a customer service survey online, which was later removed 24 hours later when my car broke down. I am giving Greenway Plaza a low rating not because they could not fix my car, as it was flooded and later deemed a total loss by the House of Imports Mercedes Benz and AAA insurance, but because of the poor customer service quality thereafter. My family currently owns five Mercedes Benz, a Porsche Carrera and a Lexus, and we are quite aware of the caliber of customer service these dealerships offer. I am quite surprised that Greenway Plaza cut contact with not only a valuable customer, but also with another Mercedes Benz dealership and a renowned insurance company. The amount I paid for in damages at Greenway Plaza is now insignificant, compared now to the respect and trust I had for the dealership and customer service. More

This is the worst dealership I have ever experienced. I had our car serviced there for several years because they are the closest one to us. First we do our routine maintenance there for 3 years until one had our car serviced there for several years because they are the closest one to us. First we do our routine maintenance there for 3 years until one day I realized the front tires worn a lot. It turned out, they never did tire rotation even they charge me for it. Who knows what else they did not do but charged me for? Secondly, after my car is out off warranty, I bought an extended warranty from an online dealer and they said they are happy to accept the warranty. But every time I used it, they will find some excuses to charge me more. They even try to cheat me by saying that the rear view mirror is not electronic so my warranty will not cover it. The parts there are also way more expensive than other dealers. They charge over $12 for a light bulb, but you can buy it from aother dealer for $4. I now go to Star Motor for service and repair. They are much better. Mercedes Greenway is worse than a Junk car dealer when coming to cheating your money. More