Mercedes-Benz of Houston Greenway - Service Center

I will always choose Jay as my service advisor as long as I own my Mercedes Benz. I have had many different service advisors in the past and by far Jay has been the best! I own my Mercedes Benz. I have had many different service advisors in the past and by far Jay has been the best! More

I was a customer of MBGH from 2003 until 2008 and made a bad decision to buy what was probably my last (5th) Jaguar from Momentum. Then tried a Lexus from Westside, which was also a disappointing experience bad decision to buy what was probably my last (5th) Jaguar from Momentum. Then tried a Lexus from Westside, which was also a disappointing experience both in terms of the poor quality of the vehicle and their lack of product support. So, I'm back. Took my SL in for factory maintenance and I am very pleased with the entire experience. Randy Els is both very knowledgeable and very personable. I know a lot about cars and I really appreciate the fact that he took time to listen to my concerns and answered my questions in detail without talking down to me. He also made a special effort to investigate a minor repair, and along with the technician, figured out what was wrong. Everyone I dealt with yesterday seemed happy and not stressed out, which is refreshing. I'm glad to be back and feel that the money I spent on repairs was money well-spent to protect my investment. I highly recommend Mercedes Benz of Houston Greenway. John Durfey More

My Service Advisor, Mike Walsh, is the MAIN reason that I am proud to have purchased my S550 from MB of Houston Greenway. I now have years of working with Mr. Walsh and I truly trust him and can easily recom am proud to have purchased my S550 from MB of Houston Greenway. I now have years of working with Mr. Walsh and I truly trust him and can easily recommend him to others and encourage them to consider MB of Houston Greenway for their next MB purchase if they can have Mr. Walsh assigned to take care of their after purchase needs. To be clear, I immediately trusted Mr. Walsh years ago and have only had years of reminders that the trust was the correct initial reaction to him that has been reconfirmed year after year. More

You can't find a better service rep than Randy Els - period. He is always courteous and diligent and works to make the process as seemless as possiblel. period. He is always courteous and diligent and works to make the process as seemless as possiblel. More

Randy Els is absolutely awesome human being and service consultant. I cant speak highly enough. Ive referred friends and coworkers to him and quite honestly would continue buying cars at Houston Greenway i consultant. I cant speak highly enough. Ive referred friends and coworkers to him and quite honestly would continue buying cars at Houston Greenway in order to keep him as a service rep. He is friendly, professional, attentive, response. Maybe he is a great actor but he certainly makes me feel like he (and the rest of the dealership) truly care. And although my CPO G500 has ended up being somewhat of a lemon, all my frustration washes away the moment he greets me. That man is a huge asset and should be recognized as such. More

GayLynn was remarkable, she took the time to go over everything. She is also very knowledgable about Mercedes. I had actually requested Gaylynn, I previously had a problem and the prior serviceman coul everything. She is also very knowledgable about Mercedes. I had actually requested Gaylynn, I previously had a problem and the prior serviceman could not fathom how to solve it. She did and was the only person to have an answer, believe me I remembered and for that reason I requested her and will always go back to her. More

Gaylen and MB-Greenway provided excellent service. The entire staff is helpful, friendly and courteous. They really do make it a very painless experience to get your car serviced. I would definitely rec entire staff is helpful, friendly and courteous. They really do make it a very painless experience to get your car serviced. I would definitely recommend this dealership to anyone. I have two small kids and a busy schedule. When dropping off my car and picking it up, I was never there for longer than 10 minutes (and that included getting a loaner car as well!) I have no idea how they do it, but MB-Greenway runs like a well oiled machine, with very personal service. More

Working with Jessica Naegele was great. She provided exceptional customer service while I was have a difficult time with Merecedes Benz of Tampa. The service manager really stepped up to the plate and n exceptional customer service while I was have a difficult time with Merecedes Benz of Tampa. The service manager really stepped up to the plate and no-charged the alignment issues that I had from when I purchased my CPO vehicle. They really helped me during my first not so pleasant experience with my originating dealer (Tampa) and made me believe in the Mercedes Benz brand. More

Jessica was very knowledgeble in explaining the repairs needed on my vehicle. Hats off to the shuttle driver. What a nice, polite, young man. He opened the door for me. That's special. needed on my vehicle. Hats off to the shuttle driver. What a nice, polite, young man. He opened the door for me. That's special. More

Jerry Goggins is personable & has the knowledge of every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me w every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me were both very prompt & courteous. More