Mercedes-Benz of Houston Greenway - Service Center

Jerry Jow at Mercedes Benz of Greenway Houston,Tx was super in how he handled the repair experience of my mercedes E-class , he was patient and showed concern and understanding. Jerry treated me like a f super in how he handled the repair experience of my mercedes E-class , he was patient and showed concern and understanding. Jerry treated me like a friend and i feel very comfortable with how he handled my situation,I will always return to Mercedes Benz of Greenway and especially seek Jerry Jow for all my future customer care. I thank Mercedes Benz of Greenway for having someone as special as Jerry Jow. More

This is my 5th Mercedes and my 4th to be taken care of by Greenway. Chien Tsai is my new service advisor. I found him to be very knowledgeable and provided information and options to what work needed to be d Greenway. Chien Tsai is my new service advisor. I found him to be very knowledgeable and provided information and options to what work needed to be done on my car. He was able to work around my travel schedule and did a good job of keeping me informed of progress and delays. We experienced one delay due to a shipment but he was quick to ensure I had a loaner vehicle so there was no impact to my schedule. I appreciate his efforts. More

Jessica and all the people I saw in the Service Department dropping off and picking up my car did a great job. They are especially sensitive to not keeping customers waiting-very nice job, everyone Department dropping off and picking up my car did a great job. They are especially sensitive to not keeping customers waiting-very nice job, everyone! More

Jerry Jow is the best service advisor I have ever worked with for any car brand or dealership I have owned. As long as Jerry is at Mercedes Greenway I will continue to bring my car there for service. with for any car brand or dealership I have owned. As long as Jerry is at Mercedes Greenway I will continue to bring my car there for service. More

I brought my car in for service this month (8/9/12)for braking system repair. I received excellent OVER AND BEYOND service from Jerry Goggins (Service Advisor) and Darrell Williams (Service Manager) right braking system repair. I received excellent OVER AND BEYOND service from Jerry Goggins (Service Advisor) and Darrell Williams (Service Manager) right from the start- from the time I was given my loaner car throughout the whole repair process until I picked up my car and was ready to go!!! Jerry and Darrell answered all of my questions and addressed all of my concerns. I highly recommend this dealership for sales as well as service!!! More

Mercedes-Benz of Houston Greenway has excellent services. especially service advisor Randy Els. I have been visiting this shop for last 10 years. quality of work and services are exceed my expectation. especially service advisor Randy Els. I have been visiting this shop for last 10 years. quality of work and services are exceed my expectation. More

Jerry Jow and Darrell Williams are always available to assist their clients. They provide great service and do it with a smile and enjoyment. They provide advice even if meeting your needs means recomme assist their clients. They provide great service and do it with a smile and enjoyment. They provide advice even if meeting your needs means recommending a company that is not associated with Mercedes Benz Greenway. All my dealings with Mercedes Benz Greenway have been enjoyable More

Impressed with the efficiency and attitudes of the entire dealership from scheduling, to check-in to check-out. This was the quality experience one would hope for at a MB dealership. Consideration for my tim dealership from scheduling, to check-in to check-out. This was the quality experience one would hope for at a MB dealership. Consideration for my time and satisfaction was very much appreciated and rarely experienced at other dealerships. Thanks to all involved. More

The experience was excellent from start to finish. Jay ensured that all our questions were answered and he followed up every day to advise the progress being made. He delivered on his promise. ensured that all our questions were answered and he followed up every day to advise the progress being made. He delivered on his promise. More

Mike Walsh has always taken great care of my service needs and requests. This time, Randy was the one to offer his great service. I love the VIP treatment and will continue to have my car serviced at th needs and requests. This time, Randy was the one to offer his great service. I love the VIP treatment and will continue to have my car serviced at this location. My experiences here have always been pleasant and memorable. More