Mercedes-Benz of Houston Greenway - Service Center

Jessica is awesome! She's very friendly and was prompt in letting me know when my car was ready. I appreciate your high level of customer service. in letting me know when my car was ready. I appreciate your high level of customer service. More

Kevin has been my service advisor at Greenway MB for five years and always does a great job of explaining the service work needed for my E 320. He gets my car back to me on time and is very professional. years and always does a great job of explaining the service work needed for my E 320. He gets my car back to me on time and is very professional. Thanks Kevin! More

Kevin Graves has always gone way over and beyond to give the best service possible. He has always accommodated us for several years and we are most fortunate having him service our car. What an extraordin the best service possible. He has always accommodated us for several years and we are most fortunate having him service our car. What an extraordinary employee he is!!!! More

My service writer Mike Walsh is the best - always handles My service writer Mike Walsh is the best - always handles my service needs swiftly and professionally.I will continue to do business with MB Greenway My service writer Mike Walsh is the best - always handles my service needs swiftly and professionally.I will continue to do business with MB Greenway. More

Jay Kohn is an excellent service advisor and he always Jay Kohn is an excellent service advisor and he always goes above and beyond. We have had the pleasure of working with him for the past 5 years and Jay Kohn is an excellent service advisor and he always goes above and beyond. We have had the pleasure of working with him for the past 5 years and I will not work with anyone else. Thank you Beverly Odom More

Jerry Jow at Mercedes Benz of Greenway Houston,Tx was super in how he handled the repair experience of my mercedes E-class , he was patient and showed concern and understanding. Jerry treated me like a f super in how he handled the repair experience of my mercedes E-class , he was patient and showed concern and understanding. Jerry treated me like a friend and i feel very comfortable with how he handled my situation,I will always return to Mercedes Benz of Greenway and especially seek Jerry Jow for all my future customer care. I thank Mercedes Benz of Greenway for having someone as special as Jerry Jow. More

This is my 5th Mercedes and my 4th to be taken care of by Greenway. Chien Tsai is my new service advisor. I found him to be very knowledgeable and provided information and options to what work needed to be d Greenway. Chien Tsai is my new service advisor. I found him to be very knowledgeable and provided information and options to what work needed to be done on my car. He was able to work around my travel schedule and did a good job of keeping me informed of progress and delays. We experienced one delay due to a shipment but he was quick to ensure I had a loaner vehicle so there was no impact to my schedule. I appreciate his efforts. More

Jessica and all the people I saw in the Service Department dropping off and picking up my car did a great job. They are especially sensitive to not keeping customers waiting-very nice job, everyone Department dropping off and picking up my car did a great job. They are especially sensitive to not keeping customers waiting-very nice job, everyone! More

Jerry Jow is the best service advisor I have ever worked with for any car brand or dealership I have owned. As long as Jerry is at Mercedes Greenway I will continue to bring my car there for service. with for any car brand or dealership I have owned. As long as Jerry is at Mercedes Greenway I will continue to bring my car there for service. More

I brought my car in for service this month (8/9/12)for braking system repair. I received excellent OVER AND BEYOND service from Jerry Goggins (Service Advisor) and Darrell Williams (Service Manager) right braking system repair. I received excellent OVER AND BEYOND service from Jerry Goggins (Service Advisor) and Darrell Williams (Service Manager) right from the start- from the time I was given my loaner car throughout the whole repair process until I picked up my car and was ready to go!!! Jerry and Darrell answered all of my questions and addressed all of my concerns. I highly recommend this dealership for sales as well as service!!! More