Mercedes-Benz of Houston Greenway - Service Center

I will have to say that I was very impressed with Jay and the level of service that I received from him not only professionally but personally. He understood the responsibility the dealership had to resolve the level of service that I received from him not only professionally but personally. He understood the responsibility the dealership had to resolve a maintenance issue and took the lead to get this resolved fairly , which is rare in the world of vehicle service (at least in my experience). Not only will I recommend MB Greenway for purchases but Jay in particular for outstanding service. The dealership is fortunate to have him. More

Kevin Graves in service and Joseph Washington in sales have been wonderful to work with. The entire Greenway team is great and always very friendly and helpful. Thank you! have been wonderful to work with. The entire Greenway team is great and always very friendly and helpful. Thank you! More

We have purchased and traded in our Mercedes cars with Mercedes Benz of Houston-Greenway and have been extremely pleased with the service and attention that we have ALWAYS received from this dealership. Mercedes Benz of Houston-Greenway and have been extremely pleased with the service and attention that we have ALWAYS received from this dealership. In particular, the best part is the personal service I receive from our long-time Service Advisor, Mike Walsh. He is efficient, professional, up-to-date with his knowledge about our cars, friendly, etc. He is what keeps us coming back to this dealership for our service as well as for purchasing new cars. Mike Walsh is certainly a 5* employee!!! More

Kevin Graves and the entire MB Greenway staff are the real deal. You don't feel like just another customer when you go there, you feel like a true VIP. And, for me, knowing when my car is going to be rea real deal. You don't feel like just another customer when you go there, you feel like a true VIP. And, for me, knowing when my car is going to be ready is absolutely critical. No optimistic guesses up front and then apologies later. Kevin let me know what to expect and kept me posted every step of the way. Two thumbs up. More

We own 2 Mercedes purchased at the Greenway dealership. We continue to be very happy with their service. This is an outstanding group that represents the Mercedes brand extremely well. I have recommended We continue to be very happy with their service. This is an outstanding group that represents the Mercedes brand extremely well. I have recommended them to my friends who are looking to purchase cars. More

Jay Kohn is the reason we keep coming back to this dealership. While the dealership is fantastic, Jay is the best. The dealership has windows where you can look out into the shop --- it's spotless. dealership. While the dealership is fantastic, Jay is the best. The dealership has windows where you can look out into the shop --- it's spotless. The work is perfect, on time and as promised. The last two cars we have purchased were from this dealership. The next car we purchase will be from there as well. Keep up the great work! More

I commend Christopher Jones for his professionalism with emphasis on customer service. He is very detail in explaining services needed and returns calls at the appropriate time. emphasis on customer service. He is very detail in explaining services needed and returns calls at the appropriate time. More

Jerry Jow did a great job of accomodating me when I showed up unannounced with a service issue on a very busy Saturday. Thank you!! showed up unannounced with a service issue on a very busy Saturday. Thank you!! More

For the past 2 1/2 years I have been bring my vehicle here for service, I primarily work with Jerry Jow. Jerry is always pleasant and he keeps me updated on my vehicle's status; this makes me feel confi here for service, I primarily work with Jerry Jow. Jerry is always pleasant and he keeps me updated on my vehicle's status; this makes me feel confident in Greenway's Service Center. More

We recently had our 2010 S550 serviced at Mercedes Greenway in Houston. It's the most consistant service that we've ever experienced. Our service writer, Mike Walsh, is (always) the consummate profe Greenway in Houston. It's the most consistant service that we've ever experienced. Our service writer, Mike Walsh, is (always) the consummate professional, and we are customers for life. We recently heard that the new Range Rover is due to arrive soon, and we are in the market to replace our 2008 GL550, next year. However, we quickly realized that we could never buy another brand (other than Mercedes), simply because we would never receive the level of service that we enjoy with Mike and the service department at Greenway. Deciding not to buy another brand because we like our current dealership's service dept. so much?? Crazy, right? No, that's truly how we feel. More