Mercedes-Benz of Houston Greenway - Service Center

I commend Christopher Jones for his professionalism with emphasis on customer service. He is very detail in explaining services needed and returns calls at the appropriate time. emphasis on customer service. He is very detail in explaining services needed and returns calls at the appropriate time. More

Jay Kohn is the reason we keep coming back to this dealership. While the dealership is fantastic, Jay is the best. The dealership has windows where you can look out into the shop --- it's spotless. dealership. While the dealership is fantastic, Jay is the best. The dealership has windows where you can look out into the shop --- it's spotless. The work is perfect, on time and as promised. The last two cars we have purchased were from this dealership. The next car we purchase will be from there as well. Keep up the great work! More

For the past 2 1/2 years I have been bring my vehicle here for service, I primarily work with Jerry Jow. Jerry is always pleasant and he keeps me updated on my vehicle's status; this makes me feel confi here for service, I primarily work with Jerry Jow. Jerry is always pleasant and he keeps me updated on my vehicle's status; this makes me feel confident in Greenway's Service Center. More

Jerry Jow did a great job of accomodating me when I showed up unannounced with a service issue on a very busy Saturday. Thank you!! showed up unannounced with a service issue on a very busy Saturday. Thank you!! More

We recently had our 2010 S550 serviced at Mercedes Greenway in Houston. It's the most consistant service that we've ever experienced. Our service writer, Mike Walsh, is (always) the consummate profe Greenway in Houston. It's the most consistant service that we've ever experienced. Our service writer, Mike Walsh, is (always) the consummate professional, and we are customers for life. We recently heard that the new Range Rover is due to arrive soon, and we are in the market to replace our 2008 GL550, next year. However, we quickly realized that we could never buy another brand (other than Mercedes), simply because we would never receive the level of service that we enjoy with Mike and the service department at Greenway. Deciding not to buy another brand because we like our current dealership's service dept. so much?? Crazy, right? No, that's truly how we feel. More

Kevin Graves is an asset to the Mercedes team as he provides both professional and accomodating solutions wihtin your timeframe. In addition the years of dedicated service Kevin has influences repeat provides both professional and accomodating solutions wihtin your timeframe. In addition the years of dedicated service Kevin has influences repeat business to the Mercedes clientele as stability. More

I am very pleased that everyone took the time and effort to identify and fix a problem with the fuel measuring system that made me uncomfortable whenever I was out of town. The guage had been unreliable and to identify and fix a problem with the fuel measuring system that made me uncomfortable whenever I was out of town. The guage had been unreliable and erratic since I purchased the car. More

I have had my Mercedes for five years and all service has been done at Greenway. Without exception, the service has been courteous, efficient, and timely. Chris Jones is our service consultant. He is knowled been done at Greenway. Without exception, the service has been courteous, efficient, and timely. Chris Jones is our service consultant. He is knowledgeable and explains things clearly. When I buy my next Mercedes, it will be at Greenway, because of the excellent service. More

My service consultant gave my OUTSTANDING service. He gave me the time, and detailed attention that was needed with great patience. We went over every item that was not in good condition with the car, a gave me the time, and detailed attention that was needed with great patience. We went over every item that was not in good condition with the car, and when the car was returned to me, every single item had been corrected/fixed to my satisfaction. He is very good at what he does, with excellent customer service skills !!! More

I purchased my vehicle at this dealership and every experience I have had with them has been positive. My service advisor, Kevin Graves, is wonderful. He is very attentive, friendly and knowledgeable experience I have had with them has been positive. My service advisor, Kevin Graves, is wonderful. He is very attentive, friendly and knowledgeable. I would highly recommend him and the dealership. More