Mercedes-Benz of Houston Greenway - Service Center

My Service Advisor, Chien Tsai, was great! He was very attentive and helpful. He listened to my problem, set me up in a loaner and called when the car was repaired. When I arrived to pick up my car, he w attentive and helpful. He listened to my problem, set me up in a loaner and called when the car was repaired. When I arrived to pick up my car, he went over the repair work with me and explained again what was done. I hope Mercedes-Benz of Houston Greenway can keep him! More

Jay has gone out of his way to take care of me. The dealership is very customer service oriented. If only they had better coffee.... dealership is very customer service oriented. If only they had better coffee.... More

Jay is great to work with, he alway keep you inform about what is going with your vehicle and work hard to have it completed in a timely manner. He is great. Thanks what is going with your vehicle and work hard to have it completed in a timely manner. He is great. Thanks More

The service drive is full of the friendliest people. From the valets, to the service advisors (Jay Kohn rocks). Never have to worry if Chase is servicing my vehicle. He goes above and beyond! From the valets, to the service advisors (Jay Kohn rocks). Never have to worry if Chase is servicing my vehicle. He goes above and beyond! More

Jerry Jow was a great service advisor! He was very attentive and easy to work with. I will ask for him every time! Thanks MB Greenway! attentive and easy to work with. I will ask for him every time! Thanks MB Greenway! More

I was particularly pleased with the service Jerry Jow was able to arrange. Even though I had a limited amount of time, he was able to tend to my needs ahead of the time we had agreed I could have my car. H able to arrange. Even though I had a limited amount of time, he was able to tend to my needs ahead of the time we had agreed I could have my car. He took a personal interest in seeing that my car was in good order and I will not have unexpected problems. More

Kevin Graves is the BEST service advisor! He always makes sure everything is taken care of and my car is always in perfect shape upon completion! sure everything is taken care of and my car is always in perfect shape upon completion! More

Jay provided truly exceptional service. I can trust when I bring my car in, everything will be taken care of, even things I didn't expect- they always look over the car for any potential problems and addres I bring my car in, everything will be taken care of, even things I didn't expect- they always look over the car for any potential problems and address recalls when I go in. As a bonus, I always leave with a fresh, clean car. He is truly professional and one of the best in the business!! More

Chien Tsai is an excellent Service Advisor, and Darrell Williams is a fantastic Service Manager, both are a true asset to MB Greenway, and the MB brand. Everything was handled in a professional manner duri Williams is a fantastic Service Manager, both are a true asset to MB Greenway, and the MB brand. Everything was handled in a professional manner during my time of distress. Being broken down and out of town away from your home dealership is no fun, but MB Greenway was fabulous to work with. THANK YOU for such a great exsperience! Promote Chien and Darrell! More

Faced with a nearly dead battery at 4pm on a Friday I rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they clo rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they close at 5pm but my service advisor, Jerry Jow, rallied to find a mechanic willing to stay late and replace my battery and complete a few other necessary checks. Less than one hour later, the work had been completed and I was able to leave with my dependable 450 GL and very, very satisfied once agian with Meredes Grrenway and Jerry Jow. More