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Mercedes-Benz of Houston Greenway - Service Center
Houston, TX
647 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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647 Reviews of Mercedes-Benz of Houston Greenway - Service Center
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February 26, 2013
Chien was very helpful through the entire process. I was a little worried but he put my mind at ease. The dealership and staff are very professional, respectful, and most importantly fast! Thanks Chien and a little worried but he put my mind at ease. The dealership and staff are very professional, respectful, and most importantly fast! Thanks Chien and the Mercedes Benz of Houston Greenway team for everything!!! More
by AshantaT
Employees Worked With
Chien, Chien Tsai
February 20, 2013
I feel lucky to have Jessica as my service advisor as she goes all out trying to help me with all of my car problems. She is very knowledgeable, has a lot of energy, and is very personable. I happen to hav goes all out trying to help me with all of my car problems. She is very knowledgeable, has a lot of energy, and is very personable. I happen to have an excellent extended warranty, and she has gone to bat to get things covered that I didn't even know was possible. When she was out of town recently on a well-deserved vacation, Jerry G. stepped in beautifully for me and helped me with further issues. They both went out of their way to make sure I received a loaner, which sure helped me! Thank you --Mayola Martin More
by mayolamartin
Employees Worked With
Jessica, Jerry G
February 20, 2013
Jessica Naegele (Service Advisor) is exceptional at what she does. She is knowledgeable and professional. So much so that Mr. Lieb your CEO should be receiving a letter regarding the exceptional service tha she does. She is knowledgeable and professional. So much so that Mr. Lieb your CEO should be receiving a letter regarding the exceptional service that this dealership and service advisor provides time and time again. More
by CD22
Employees Worked With
Jessica Naegele
February 18, 2013
Service representative Jerry Jow always provides excellent service with prompt attention, helpful suggestions and solutions, accurate time estimates for repairs, follow up when extent of problem has excellent service with prompt attention, helpful suggestions and solutions, accurate time estimates for repairs, follow up when extent of problem has been identified, reminders for state inspections and new tires and follow up after completion of service. Jerry is always patient, courteous, caring and attentive. Could not ask for anything better. More
by frazierking
Employees Worked With
Jerry Jow
February 12, 2013
I am writing this review because of the exceptional service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. More
by brigittemink
Employees Worked With
Gaylyn
February 11, 2013
I have been working with Marcos Lopez for over 5 years now and he has consistently giving me excellent customer service! I have never had a negative experience in all these years and that is what keeps me now and he has consistently giving me excellent customer service! I have never had a negative experience in all these years and that is what keeps me coming back! I have plans within the next two years to purchase my third car from MB Greenway! More
by chocreintx
Employees Worked With
Marcos Lopez, Marcos Lopez
February 06, 2013
Just a note of recognition and to complement one of service advisors, with regard to Gaylyn Barney, who consistently provides exceptional customer service! And ensures attention to detail when my vehi service advisors, with regard to Gaylyn Barney, who consistently provides exceptional customer service! And ensures attention to detail when my vehicle is serviced at Greenway Mercedes-Benz, as only Mercedes-Benz does!!! And would highly recommend this dealership as the one to have your vehicle serviced at without hesitation!!! More
by fs5992
Employees Worked With
Gaylyn Barney
January 17, 2013
I had a great overall experience during my service!! Jerry Goggins, my service advisor's customer service was exceptional. I am always pleased with his customer service. Jerry Goggins, my service advisor's customer service was exceptional. I am always pleased with his customer service. More
by pwilliams1985
Employees Worked With
Jerry Goggins
January 14, 2013
MY EXPERIENCE AT GREENWAY MERCEDES BENZ WAS EFFORTLESS MY EXPERIENCE AT GREENWAY MERCEDES BENZ WAS EFFORTLESS THANKS TO JESSICA. SHE KEPT ME WELL INFORMED ON THE STATUS OF MY VEHICLE AND WAS VERY PERSONA MY EXPERIENCE AT GREENWAY MERCEDES BENZ WAS EFFORTLESS THANKS TO JESSICA. SHE KEPT ME WELL INFORMED ON THE STATUS OF MY VEHICLE AND WAS VERY PERSONABLE DURING MY ENTIRE EXPERIENCE. I HIGHLY RECOMMEND THE SERVICE TEAM AND JESSICA FOR A JOB WELL DONE. THANKS RUBEN MOLINA More
by ruben0227
Employees Worked With
Jessica Naegele
January 11, 2013
MBHG provides excellent service! Gaylyn was able to schedule my service for a time that was convenient for me. She also coordinated the use of a loaner car. This all made for a easy, hassle-free visi schedule my service for a time that was convenient for me. She also coordinated the use of a loaner car. This all made for a easy, hassle-free visit. The entire staff at MBHG are friendly and helpful. More
by lje1234
Employees Worked With
GAYLYN
