Mercedes-Benz of Houston Greenway - Service Center

Kevin Graves, my service advisor, is outstanding. He is always professional, helpful and explains the issues to my satisfaction. He is an asset to the organization and definitely I will refer my friends wi always professional, helpful and explains the issues to my satisfaction. He is an asset to the organization and definitely I will refer my friends with Mercedes to the Greenway location. More

Mike Walsh has been my service rep for more than 10 years. His assistance is excellent, which is why I returned to Greenway to purchase a Mercedes in 2009 and will do so when I purchase my next Merced years. His assistance is excellent, which is why I returned to Greenway to purchase a Mercedes in 2009 and will do so when I purchase my next Mercedes, which will likely be this year or next. Mike always provides me feedback on the status of service and he never leaves me surprised. Greenway does a great job with its customers and Mike is the best of all! More

I purchased a Mercedes E500 from this dealership. The car experienced a catastrophic sudden brake failure due to loss of SBC hydraulic pump. It was replaced under extended warranty. It had sudden total car experienced a catastrophic sudden brake failure due to loss of SBC hydraulic pump. It was replaced under extended warranty. It had sudden total brake failure again after only 6,000 miles. The dealership refused to replace the part after only 6 months. Eric told me since it was already replaced once under warranty it is no longer covered and wanted $2500. to replace the defective part. I have purchased multiple vehicles from this dealership. I was treated rudely and dishonestly and I will never be back to this dealership again. Buyer beware...... More

Kevin Graves at Mercedes Houston has serviced my cars for 5 years. The service and experience is bar none. At this Mercedes Greenway location, Kevin gives one the personal attention required to own a high 5 years. The service and experience is bar none. At this Mercedes Greenway location, Kevin gives one the personal attention required to own a high in automobile. More

Jerry Goggins has been exceptional is his service. He Jerry Goggins has been exceptional is his service. He has gone above-n-beyond to expedite, coordinate, and accommodate my vehicles needs and m Jerry Goggins has been exceptional is his service. He has gone above-n-beyond to expedite, coordinate, and accommodate my vehicles needs and my personal needs for a loaner car. I am a single, working mother; hence, his assistance has allowed my personal and business schedule to "flow" with minimal interruption. Please thank him for me. His concern and work ethic is second-to-none. Appreciatively, Virginia More

Mike Walsh's many well-placed accolades are well deserved. Mike continuously goes the extra mile for us, and always has our well-being mind. Mike has incredible integrity and updates us with statu deserved. Mike continuously goes the extra mile for us, and always has our well-being mind. Mike has incredible integrity and updates us with status reports without being asked! Who does that?? Thank you for Mike! More

Mike Walsh, my service advisor at MB Greenway is the main reason I trust that dealership. I have worked with him for over 2 decades; he previously was the service manager who took care of my Mazda RX7 befor reason I trust that dealership. I have worked with him for over 2 decades; he previously was the service manager who took care of my Mazda RX7 before he joined Mercedes Benz. He has taken very good care of my cars including my SL550 and my CLK500. I trust him to provide the best and cost-effective service for the cars I love. These cars are built to last and they run like new after 7 and 9 years of respective service. In the long-run, these cars are so reliable and solid that they are not that much more expensive to own than cars that are initially less expensive to buy. They are very comfortable, very safe and very fast. With new, cost effective models like the CLA class, MB is a brand that should become even more popular. Swithcing my loyalty from Mazda, Acura and Honda to MB was one of the best purchase decisions I ever made. The technology and build quality of these cars is worth the extra cost. MB Greenway has been a great dealership from purchase through several years of maintenance and they even set up European delivery for my 2007 SL550, one of the most thrilling purchase and driving experiences of my life! These cars keep me very happy because of their excellent design, build quality and, most importantly, because of Mike Walsh and his crew, who keep these cars running like new. Thanks, Mike! More

This is our 3d Mercedes from the dealership and we have an order for a 4th vehicle, due to April delivery. The Service Dept. is one key reason for our loyalty to the brand and to the dealerhip. Special tha an order for a 4th vehicle, due to April delivery. The Service Dept. is one key reason for our loyalty to the brand and to the dealerhip. Special thanks to Service Advisor Mike Walsh for going the extra mile in making the service experience productive and pleasant. More