Mercedes-Benz of Houston Greenway - Service Center

I only have my car months a it stop running My truck was towed into the Mercedes-Benz dealership on Monday January 15th I was told that I would be able to get a loaner on the next day which woul My truck was towed into the Mercedes-Benz dealership on Monday January 15th I was told that I would be able to get a loaner on the next day which would have been January 16th I understand due to all the bad weather that they may have not been open on the 16th of January so I didn't worry about it on the 17th when I called to see what was going on then turn tell me they were trying to see if they could get the warranty company to pay for the part which I was told was $1,400 by Frankie at this time I asked him what about a loner car well he in turn told me that it wouldn't take but a day to put the part on because they already had I was already been inconvenience because my truck is there I have no transportation and I work for the hospital so I have to get back and forth to work so after Saturday morning of my mom's passing I called the dealership and spoke with the young lady and she told me all the time cars had been taken for people that had appointments for them now at that point I'm thinking to myself while I'm a customer as well why wasn't I call to pick up a rental car so she in turn told me that she wouldn't have the manager call me back and indeed he did call me back but when he call me back he let me know that they did have a loaner cars and that they would be closing in 30 minutes well I live in Pearland and they're over by Greenway Plaza so that was no way I would have made it to get a car and he let me know that they're trying to wait to see what the warranty company it's going to do don't steal mind you I don't have a loaner car due to the fact they were closing in 30 minutes and I needed to get a ride back all in the same token my mom has passed so he went on to say that he had spoke with Brian from AutoNation Chrysler Jeep and he had told him that he would give him the family discount which was $1,200 if they were going to fix the car now mind you if the warranty company is going to fix the car they're going to charge them $1,200 but I was told by Frankie that I had to pay $1,400 to have this car fixed that I've only had two months that I had a 90 day warranty on but it doesn't cover the port so once he told me he was charging AutoNation Chrysler Jeep the 1200 I told him I didn't think that was fair to me that I would have to pay 1400 at that point when he noticed he had told me the price he would on to say that oh well it may be 1200 or it may be a little lower than 1200 and I informed him once again had to prepare things for my mother's funeral and then have to come up with $1,200 on repairs for a car I've only had two months I really don't think it's fair and if I have to pay the 1200 I'll have to I'll just have to come out of pocket with it but I will take it as high as I have to because if you have a 90 day warranty the car came from Mercedes-Benz Greenway Plaza someone should make it right. And I got this car right after the flood so there's no telling if they checked it or not because it was only on their page one day before they transferred over to AutoNation Chrysler Jeep on the Southwest Freeway and not to say when I tried to contact the general manager over that Brian Gretchen I left him several voicemail he has never called me back and I think that's very poor customer service at this point I just want my truck back so I can move on with my mom and her final resting place and just pray nothing else happens since the warranties don't work out that they put on that paper work like they cover everything they need to let people know that warranty only cover certain things and I portray that it covers everything on the truck. More

Service fraud and dishonesty at its highest Purchased a maintenance service plan for my GL350 when my car had 28,000 miles with the expectation this dealership would spoil my car. On November 25 Purchased a maintenance service plan for my GL350 when my car had 28,000 miles with the expectation this dealership would spoil my car. On November 25th while driving, car literally died with only 58,000 miles. On November 14th car had been serviced and invoice service receipt showed fuel filter had been replaced. I tool car to Sugarland Mercedes and lead technician said that fuel filter had so much residue it had to have anywhere between 12,000 to 20,000 miles. Dirty fuel filter has damaged gas pump and now bills are over $2500. I went to pay a visit service manager at Greenway and while everyone I showed fuel filter confessed it was hard to believe that filter could be one week old as it claimed last service receipt, service manager with evidence in hands still denied filter having over 10,000 miles. If your car you love and expect good care sooner or later these people will destroy your car. More

Key battery I own a 2017 Mercedes Gle. The car is great but my alert light came on telling me to replace key battery. My first question is why is the key battery I own a 2017 Mercedes Gle. The car is great but my alert light came on telling me to replace key battery. My first question is why is the key battery dying before the cars a year old. Then when I call they want me to come all the way over there wait on them, and then pay them five dollars. Now five dollars is nothing but why am I having to go to this inconvenience.??? Shouldn't there be a better plan?? If the battery died this quickly why don't you just mail me another key that has a good battery and provide a return envelope for the other key? It's not the end of the world to drive over there but really??? why?? Very bad service in my opinion More

Made a mistake, admitted it and refused to amend. Due to ignorance of the service agent (which is not a big issue) I was forced to use my tire protection plan despite that I told them that the tier ma Due to ignorance of the service agent (which is not a big issue) I was forced to use my tire protection plan despite that I told them that the tier manufacturer provides full warranty and would offer free replacement. My protection policy offers four claims per year and due to the ignorance of Mercedes Benz Greenway, I lost one! I demanded cancelation of the claim but this was denied. I demanded that they offer me a free-of-charge coverage for a fourth claim but this was also denied. All what I got was sorry this was new to us and now we know. Sorry for the inconvenience caused. I tried to get help from Mercedes Benz USA, but they simply redirected my complaint to the dealer and said this is all what we can do! More

I have the worst experience in this dealership today , I had the worst experience in this dealership the sales person Mohammad lied to me about my breaks . He say the he put brand new breaks in 2015 c250 I had the worst experience in this dealership the sales person Mohammad lied to me about my breaks . He say the he put brand new breaks in 2015 c250 well a month later my brakes making noise now they don't want to be responsible so they tell me they won't fix it and call me a liar the Manager Treat me like an idiot and he tell me he will not fix it . Before I spent my money very nice . After they got my money rude customer service horrible never recommended and I never give them my business again More

Poor Service People are not customer friendly and the service was very unprofessional. My husband and I wanted 3 things to be fixed and instead of telling us righ People are not customer friendly and the service was very unprofessional. My husband and I wanted 3 things to be fixed and instead of telling us right away that they were not under the warranty, they took our car for 3 days and basically did nothing. After the third day, I had to call several times to find out what was the status. First impression always last. When we got there, we waited awhile before anyone even acknowledged us. Completely, waste of time. We went to the location at Sugarland and they are more customer-friendly, so we decided to service our car there. If we are going to pay for service, we should at least feel welcome. More

Pathetic non proffetional attitude I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle . Recen I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle . Recently a week ago I called the Mercedes greenway to enquire about my warranty that how much time or miles I have left on my car , so that I can add more warranty, that's where I encountered the worse customer experience of my life , I called and tried talking to Christne an operator to give me someone who can help me with a simple question on how much time I have left on the warranty , just wanted to be proactive . First she would toss me around to a voice mail , I called back again and explain that I really need to talk to someone who can answer a simple question for me on the warranty, but somehow the phone will disconnect mysteriously, I called back again and she said there is no one available in the finance department, to me that was kind of odd, NO one available in finance dept! Anyway she took my number and she said she will have someone concerned call me back soon, I gave her my cell number, name and the vehicle details. I also told her that I have another quote from outside on the warranty that iam working on , and wanted to see the rates for a new warranty from Mercedes . But against her words I recieved no call from Mercedes of greenway for a full 24 hours. I was shocked , I called back again after 24 hours and raised my concern with another operater Cynthia , same thing first she will make me wait for minutes and the phone will disconnect , then when I called back maybe the 3 Rd or 4 th time , I got a tired of this attitude of the greenway people. I told her today no matter what happens or how many times I call , I am going to get an answer to my very simple question . Then she finally transferred me to this one gentleman Kevin in the finance department, this guy turns out to be another character, as soon I told him my concern that I have trying to ask a simple question and some new quote on my vehicle warranty, he responded with an attitude , saying , Sir I am with some customers, and the only reason I picked up the phone was because I had to., and it's rude for him to talk to me while the customer in front of him I told him Mr Kevin first of all I don't that you were with a customer and surely I don't want to cut in the line , but I have been leaving my number and no one has the curtosey to call me back, I told him my question and gave him my name and number and vehicle details , he said and promised to call me back as soon as he is done with the customers Infront of him. BUT NO CALL!!!! It's been 4 days and I have not recieved any call from anyone from Mercedes of greenway , such level of poor customer service is shocking , it been almost a week and I have not gotten the answer to my query. I wish I had not bought a car from them, they are all so nice when you are buying a car from them but are truly non proffetional when it comes to after sales service. I will never , never recommend any of my friends to go to this dealership, and I have a tons of those. . Today I will personally go to Mercedes of Sugarland to ask the details that I need. I don't want to deal with Mercedes of Greenway , ever again. Irfan Fazal More

Mercedes should be proud to have such great workers. Jerry Goggins and Jose Cambronero in service really relaxed and assisted my concerns. These are truly fabulous workers at the Mercedes-Benz dealership Jerry Goggins and Jose Cambronero in service really relaxed and assisted my concerns. These are truly fabulous workers at the Mercedes-Benz dealership in Houston, Texas at Greenway. I am a happy customer as long as I have great people like this working with me. Tiko More

Great service, lowest price of three bids, and quick Salesman Lee Kemick and Service Adviser Stephen Almond were so pleasant to deal with. They scheduled my visit for service the same day I called and f Salesman Lee Kemick and Service Adviser Stephen Almond were so pleasant to deal with. They scheduled my visit for service the same day I called and fixed my car while I waited in time for me to pick up my kids from school. Greenway's bid beat two other "non-dealership" MB repair shops' quotes and the final price was actually lower than Stephen's original winning quote. What a nice surprise! Plus the other shops were going to make me leave my car all day and Greenway fixed it in an hour. A great experience in a pleasant environment. And Lee showed me some beautiful Certified Pre-owned cars while I waited. I want them all! Thanks guys for a great experience and for not breaking my bank account. You're the best! More

Unethical Business, upper management is a joke A success company is leads by great management. When a manager tried to cover for his staff mistake, then it’s unethical business. The dealer didn’t A success company is leads by great management. When a manager tried to cover for his staff mistake, then it’s unethical business. The dealer didn’t take responsible for their staff action and blamed it on the customer. You should avoid this dealership. Upper Management is a joke and unreasonable. Bring your business somewhere else. I bought my car brand new at the Mercedes Benz (MB) of Houston Greenway Dealer. I brought my car to Mercedes Benz of Houston Greenway Dealer for the Glove box compartment door repair. When I got the car back almost a week later, my wife called me at work and told me that Mercedes Benz Technician at the dealer broke off the air freshener on the vent and some sense oil drifting down on the radio unit. My wife told me to complaint with the dealer because she loves that air freshener and they aren’t cheap either. I told her to clean the sense oil up and get a new freshener because I don’t want to bring to the dealer for the small thing. Unfortunately the sense oil caused one of the buttons (#3 button) on the radio stuck (cannot press down). The radio is working fine. My wife doesn’t use the radio that much and if she needs to change the radio station, she uses the button control on the steering wheel. With that said we didn’t realized one of the buttons on the radio was stuck until later on. Keep in mind that the radio system is working fine; it just that number 3 on the radio was stuck due to the sense oil. So when I found out the button is stuck, I brought the car to the dealer to get the button UN-Stuck. I told the MB Service Manager (I think his name is Eriek) about the incident and let him know that one of the MB Technicians broke the air freshener when he repaired the glove compartment and caused the oil to leak onto the button. The manager told me that there is no way that the Tech fixing the glove compartment would knock off the air freshener. I told him that the air freshener is right near by about 3 inches (3”) away from the glove compartment door. So the manager told me that he wants to discuss the incidents with his team. A few hours later the manager told me that in the MB Owner Manual stated that I should not put any Sense Oil in the vehicle and it was my fault to put the sense oil in the car, therefore, it’s not cover by warranty to get it fix. I was so mad, because MB employee broke the air freshener that caused the oil to leak. If I broke the freshener I don’t mind to pay for the fix. The Manager still insisted that because I put the freshener there in the first place and the manual said you should not use any sense oil. I asked the manager that the manual also said don’t drive the car through high water, so if MB Technician drives the car through high water is it stills my fault? After all, it was his staff that broke the air freshener which caused the sense oil to leak in the first place. The Dealer should step up and responsible for their actions instead of blaming on their customers. So now I’m stuck with a stuck button radio. I will continue to fight and hope the dealer is doing the right thing. More