Mercedes-Benz of Houston Greenway - Service Center

Poor Service People are not customer friendly and the service was very unprofessional. My husband and I wanted 3 things to be fixed and instead of telling us righ People are not customer friendly and the service was very unprofessional. My husband and I wanted 3 things to be fixed and instead of telling us right away that they were not under the warranty, they took our car for 3 days and basically did nothing. After the third day, I had to call several times to find out what was the status. First impression always last. When we got there, we waited awhile before anyone even acknowledged us. Completely, waste of time. We went to the location at Sugarland and they are more customer-friendly, so we decided to service our car there. If we are going to pay for service, we should at least feel welcome. More

Pathetic non proffetional attitude I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle . Recen I bought my certified pre owned Mercedes S class in 2014 from Mercedes Greenway in Houston, I also bought an extended warranty on the vehicle . Recently a week ago I called the Mercedes greenway to enquire about my warranty that how much time or miles I have left on my car , so that I can add more warranty, that's where I encountered the worse customer experience of my life , I called and tried talking to Christne an operator to give me someone who can help me with a simple question on how much time I have left on the warranty , just wanted to be proactive . First she would toss me around to a voice mail , I called back again and explain that I really need to talk to someone who can answer a simple question for me on the warranty, but somehow the phone will disconnect mysteriously, I called back again and she said there is no one available in the finance department, to me that was kind of odd, NO one available in finance dept! Anyway she took my number and she said she will have someone concerned call me back soon, I gave her my cell number, name and the vehicle details. I also told her that I have another quote from outside on the warranty that iam working on , and wanted to see the rates for a new warranty from Mercedes . But against her words I recieved no call from Mercedes of greenway for a full 24 hours. I was shocked , I called back again after 24 hours and raised my concern with another operater Cynthia , same thing first she will make me wait for minutes and the phone will disconnect , then when I called back maybe the 3 Rd or 4 th time , I got a tired of this attitude of the greenway people. I told her today no matter what happens or how many times I call , I am going to get an answer to my very simple question . Then she finally transferred me to this one gentleman Kevin in the finance department, this guy turns out to be another character, as soon I told him my concern that I have trying to ask a simple question and some new quote on my vehicle warranty, he responded with an attitude , saying , Sir I am with some customers, and the only reason I picked up the phone was because I had to., and it's rude for him to talk to me while the customer in front of him I told him Mr Kevin first of all I don't that you were with a customer and surely I don't want to cut in the line , but I have been leaving my number and no one has the curtosey to call me back, I told him my question and gave him my name and number and vehicle details , he said and promised to call me back as soon as he is done with the customers Infront of him. BUT NO CALL!!!! It's been 4 days and I have not recieved any call from anyone from Mercedes of greenway , such level of poor customer service is shocking , it been almost a week and I have not gotten the answer to my query. I wish I had not bought a car from them, they are all so nice when you are buying a car from them but are truly non proffetional when it comes to after sales service. I will never , never recommend any of my friends to go to this dealership, and I have a tons of those. . Today I will personally go to Mercedes of Sugarland to ask the details that I need. I don't want to deal with Mercedes of Greenway , ever again. Irfan Fazal More

Mercedes should be proud to have such great workers. Jerry Goggins and Jose Cambronero in service really relaxed and assisted my concerns. These are truly fabulous workers at the Mercedes-Benz dealership Jerry Goggins and Jose Cambronero in service really relaxed and assisted my concerns. These are truly fabulous workers at the Mercedes-Benz dealership in Houston, Texas at Greenway. I am a happy customer as long as I have great people like this working with me. Tiko More

Great service, lowest price of three bids, and quick Salesman Lee Kemick and Service Adviser Stephen Almond were so pleasant to deal with. They scheduled my visit for service the same day I called and f Salesman Lee Kemick and Service Adviser Stephen Almond were so pleasant to deal with. They scheduled my visit for service the same day I called and fixed my car while I waited in time for me to pick up my kids from school. Greenway's bid beat two other "non-dealership" MB repair shops' quotes and the final price was actually lower than Stephen's original winning quote. What a nice surprise! Plus the other shops were going to make me leave my car all day and Greenway fixed it in an hour. A great experience in a pleasant environment. And Lee showed me some beautiful Certified Pre-owned cars while I waited. I want them all! Thanks guys for a great experience and for not breaking my bank account. You're the best! More

Unethical Business, upper management is a joke A success company is leads by great management. When a manager tried to cover for his staff mistake, then it’s unethical business. The dealer didn’t A success company is leads by great management. When a manager tried to cover for his staff mistake, then it’s unethical business. The dealer didn’t take responsible for their staff action and blamed it on the customer. You should avoid this dealership. Upper Management is a joke and unreasonable. Bring your business somewhere else. I bought my car brand new at the Mercedes Benz (MB) of Houston Greenway Dealer. I brought my car to Mercedes Benz of Houston Greenway Dealer for the Glove box compartment door repair. When I got the car back almost a week later, my wife called me at work and told me that Mercedes Benz Technician at the dealer broke off the air freshener on the vent and some sense oil drifting down on the radio unit. My wife told me to complaint with the dealer because she loves that air freshener and they aren’t cheap either. I told her to clean the sense oil up and get a new freshener because I don’t want to bring to the dealer for the small thing. Unfortunately the sense oil caused one of the buttons (#3 button) on the radio stuck (cannot press down). The radio is working fine. My wife doesn’t use the radio that much and if she needs to change the radio station, she uses the button control on the steering wheel. With that said we didn’t realized one of the buttons on the radio was stuck until later on. Keep in mind that the radio system is working fine; it just that number 3 on the radio was stuck due to the sense oil. So when I found out the button is stuck, I brought the car to the dealer to get the button UN-Stuck. I told the MB Service Manager (I think his name is Eriek) about the incident and let him know that one of the MB Technicians broke the air freshener when he repaired the glove compartment and caused the oil to leak onto the button. The manager told me that there is no way that the Tech fixing the glove compartment would knock off the air freshener. I told him that the air freshener is right near by about 3 inches (3”) away from the glove compartment door. So the manager told me that he wants to discuss the incidents with his team. A few hours later the manager told me that in the MB Owner Manual stated that I should not put any Sense Oil in the vehicle and it was my fault to put the sense oil in the car, therefore, it’s not cover by warranty to get it fix. I was so mad, because MB employee broke the air freshener that caused the oil to leak. If I broke the freshener I don’t mind to pay for the fix. The Manager still insisted that because I put the freshener there in the first place and the manual said you should not use any sense oil. I asked the manager that the manual also said don’t drive the car through high water, so if MB Technician drives the car through high water is it stills my fault? After all, it was his staff that broke the air freshener which caused the sense oil to leak in the first place. The Dealer should step up and responsible for their actions instead of blaming on their customers. So now I’m stuck with a stuck button radio. I will continue to fight and hope the dealer is doing the right thing. More

I feel that I was ripped off !! I drove my slk230 in for an estimate on what it would take to repair the retractable roof; it would not go down. took the car in 2 p.m. on Tuesda !! I drove my slk230 in for an estimate on what it would take to repair the retractable roof; it would not go down. took the car in 2 p.m. on Tuesday, got it back 10 a.m. Friday. $119 for the estimate, which was for $8000. Jay told me most of the hydraulic cylinders were bad, the hydraulic pump motor was shorted, and a switch was bad. he felt replacing the ruined headliner could be thrown in for that price. i took it to my regular mechanic, he kept it two days, and returned it to me repaired. the cost was $7000, but for that i got: two of the five hydraulic cylinders replaced (retractable top now working) supercharger for the engine replaced serpentine belt replaced all idler pulleys replaced headliner replaced overflow tank for the radiator replaced I do not believe that the service rep I was dealing with ever had his mechanic even examine my car. I think he was just trying to give me a high enough cost to drive me away from the dealership, and for that effort, he got to keep $119 of my money. More

Service Department and Managers UNRESPONSIVE When I last took my car in for service the following occurred: 1. The appointment I had made over the phone was NO where to be found 2. I was to When I last took my car in for service the following occurred: 1. The appointment I had made over the phone was NO where to be found 2. I was told the service would take 2-3 hours - I was called that it was complete after 7 hours! However, they recommended an additional bulb change. I approved it and was told to be on my way as this was a quick fix and the car would be ready upon my arrival. 3. Once I arrive I had to wait for 1.5 HOURS before my car was ready - this is now 8.5 hours for a regular service!!!!!! While waiting I approached the service desk 3 times to inquire and each time I was told it would be another 10 minutes or so. 4. After paying my bill I discovered that the $50.00 discount I had turned in for the service had NOT been applied 5. After the service I was emailed by Tammy Jackson saying I would receive a customer service feedback from Mercedes Benz AND that she would contact me the day it was sent. I replied to her email with the above notes requesting a conversation. I sent 1 reminder that I wanted to speak with her as well as left 2 voice mail messages. 6. After over 45 days of NOT receiving the survey NOR hearing from Ms Jackson I called and asked to speak to the GM. I had to leave a message. The message was returned after a few hours by a Mr. Jose who asked to look into the matter and get back to me - which may take as much as 7 days. That is close to 14 days ago at this point. 7. Today I called and again asked to speak to the GM to ensure he is aware that the staff DO NOT return phone calls NOR Emails within a timely manner nor when they say they will. I was low and behold connected to Ms. Tammy Jackson who explained to me that the reason she had not called back is that Mr. Jose had said he would and was now inquiring if he never called me. For a Mercedes-Benz dealership I would give them a NEGATIVE rating IF I could on this site as well as others More

MERCEDES BAD DIAGNOSTICS LEFT MY SL500 NOT DRIVABLE MIKE WALSH INTENTIONALLY MISS DIAGNOSE MY REPAIR ISSUES IN FAVOR OF MY INSURANCE COMPANY, DENYING REPAIRS TO RELATED DAMAGES. I PAID OUT OF POCKET FO MIKE WALSH INTENTIONALLY MISS DIAGNOSE MY REPAIR ISSUES IN FAVOR OF MY INSURANCE COMPANY, DENYING REPAIRS TO RELATED DAMAGES. I PAID OUT OF POCKET FOR SOME OF THE REPAIRS, BUT POOR WORKMANSHIP, LEFT MY CAR LEANING TO THE LEFT. WHEN TAKING THE VEHICLE TO A DIFFERENT DEALERSHIP, SEVERAL ITEMS DENIED BY MERCEDES GREENWAY, WERE TAKEN CARE OF AND FIXED BY Y INSURANCE COMPANY. MY SL500 IS NOW IN MUCH WORSE CONDITIONS THAN BEFORE MY REPARS AT MERCEDES GREENWAY. I AM SEEKING MEDIATION WITH THE TEXAS ATTORNEY GENERALS OFFICE. SOME OF MERCEDES WRITTEN DIAGNOSTICS ARE VERY RIDICULOUS, AND OVERTURNED BY OTHER MERCEDES DEALEERSHIPS. More

MERCEDES BAD DIAGNOSTICS LEFT MY SL500 NOT DRIVABLE MERCEDES MISS DIAGNOSED MY SL500 AUTOMOBILE REPAIRS, AND THE WORK WAS NOT DONE PROPERLY, RENDERING MY CAR NOT DRIVABLE. PROOF IN WRITING THAT MY REPA MERCEDES MISS DIAGNOSED MY SL500 AUTOMOBILE REPAIRS, AND THE WORK WAS NOT DONE PROPERLY, RENDERING MY CAR NOT DRIVABLE. PROOF IN WRITING THAT MY REPAIRS WERE MISDIAGNOSED BY MERCEDES -GREENWAY, AND KEPT MY INSURANCE FROM ACCEPTING THE REPAIRS RELATED TO AN ACCIDENT. THE ATTORNEY GENERALS OFFICE CONSUMER DIVISION IS HANDLING THE MEDIATION OF THIS COMPLAINT, More

The service department lost our key. Our adviser Kevin said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remember said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remembered which employee initially tagged our key and then directed me to the parts department to purchase a new one. More