Mercedes-Benz of Houston Greenway - Service Center

Review of an informed 2005 MB Recently I brought my sisters 2005 SClass in for a Service Review relating to the vehicle not holding the battery charge. The Service Advisor Jim S wa Recently I brought my sisters 2005 SClass in for a Service Review relating to the vehicle not holding the battery charge. The Service Advisor Jim S was very helpful , efficient and plain honest . Joseph Boone was a living saint on the whole as is acquisition via AutoNation scenario. He was extremely patient with our family’s long deliberation. Young Ryan in the Valet Department was excellent on the drop off, pick up and the man iteration. He will go far in college and beyond More

Mike Marsh is the best Honors promises and commitments and time frames with courtesy. Always has a loaner car and I never have to wait too long in the driveway. Honors promises and commitments and time frames with courtesy. Always has a loaner car and I never have to wait too long in the driveway. More

Please don't leave anything of value in your car! I have been a customer for 5+ years. This week I took my car for maintenance service. I left an unopened pack of cigarettes on the driver's door pocke I have been a customer for 5+ years. This week I took my car for maintenance service. I left an unopened pack of cigarettes on the driver's door pocket and it just disappeared. No need to say that it is not the value of the cigarettes, but the lack of lose of trust. When I got home and noticed the problem, called my service assistant right away. He denied any wrongdoing and "apologized" for my "perception" of the problem. He said that there is nothing they could do about it. So I asked for his supervisor. He said that the supervisor would call me in a few minutes. She didn't. So I called again. She said that that was not possible, but offered me $20 as a courtesy compensation. I nicely explained her that is was not about the money. I wanted an answer and expect, at least, her to go around and investigate what might had happened. She said that she would do that and would call me by the end of the day. She never did. They didn't care, obviously. My last time at this dealership. Just be careful. More

I only have my car months a it stop running My truck was towed into the Mercedes-Benz dealership on Monday January 15th I was told that I would be able to get a loaner on the next day which woul My truck was towed into the Mercedes-Benz dealership on Monday January 15th I was told that I would be able to get a loaner on the next day which would have been January 16th I understand due to all the bad weather that they may have not been open on the 16th of January so I didn't worry about it on the 17th when I called to see what was going on then turn tell me they were trying to see if they could get the warranty company to pay for the part which I was told was $1,400 by Frankie at this time I asked him what about a loner car well he in turn told me that it wouldn't take but a day to put the part on because they already had I was already been inconvenience because my truck is there I have no transportation and I work for the hospital so I have to get back and forth to work so after Saturday morning of my mom's passing I called the dealership and spoke with the young lady and she told me all the time cars had been taken for people that had appointments for them now at that point I'm thinking to myself while I'm a customer as well why wasn't I call to pick up a rental car so she in turn told me that she wouldn't have the manager call me back and indeed he did call me back but when he call me back he let me know that they did have a loaner cars and that they would be closing in 30 minutes well I live in Pearland and they're over by Greenway Plaza so that was no way I would have made it to get a car and he let me know that they're trying to wait to see what the warranty company it's going to do don't steal mind you I don't have a loaner car due to the fact they were closing in 30 minutes and I needed to get a ride back all in the same token my mom has passed so he went on to say that he had spoke with Brian from AutoNation Chrysler Jeep and he had told him that he would give him the family discount which was $1,200 if they were going to fix the car now mind you if the warranty company is going to fix the car they're going to charge them $1,200 but I was told by Frankie that I had to pay $1,400 to have this car fixed that I've only had two months that I had a 90 day warranty on but it doesn't cover the port so once he told me he was charging AutoNation Chrysler Jeep the 1200 I told him I didn't think that was fair to me that I would have to pay 1400 at that point when he noticed he had told me the price he would on to say that oh well it may be 1200 or it may be a little lower than 1200 and I informed him once again had to prepare things for my mother's funeral and then have to come up with $1,200 on repairs for a car I've only had two months I really don't think it's fair and if I have to pay the 1200 I'll have to I'll just have to come out of pocket with it but I will take it as high as I have to because if you have a 90 day warranty the car came from Mercedes-Benz Greenway Plaza someone should make it right. And I got this car right after the flood so there's no telling if they checked it or not because it was only on their page one day before they transferred over to AutoNation Chrysler Jeep on the Southwest Freeway and not to say when I tried to contact the general manager over that Brian Gretchen I left him several voicemail he has never called me back and I think that's very poor customer service at this point I just want my truck back so I can move on with my mom and her final resting place and just pray nothing else happens since the warranties don't work out that they put on that paper work like they cover everything they need to let people know that warranty only cover certain things and I portray that it covers everything on the truck. More

Service fraud and dishonesty at its highest Purchased a maintenance service plan for my GL350 when my car had 28,000 miles with the expectation this dealership would spoil my car. On November 25 Purchased a maintenance service plan for my GL350 when my car had 28,000 miles with the expectation this dealership would spoil my car. On November 25th while driving, car literally died with only 58,000 miles. On November 14th car had been serviced and invoice service receipt showed fuel filter had been replaced. I tool car to Sugarland Mercedes and lead technician said that fuel filter had so much residue it had to have anywhere between 12,000 to 20,000 miles. Dirty fuel filter has damaged gas pump and now bills are over $2500. I went to pay a visit service manager at Greenway and while everyone I showed fuel filter confessed it was hard to believe that filter could be one week old as it claimed last service receipt, service manager with evidence in hands still denied filter having over 10,000 miles. If your car you love and expect good care sooner or later these people will destroy your car. More

Key battery I own a 2017 Mercedes Gle. The car is great but my alert light came on telling me to replace key battery. My first question is why is the key battery I own a 2017 Mercedes Gle. The car is great but my alert light came on telling me to replace key battery. My first question is why is the key battery dying before the cars a year old. Then when I call they want me to come all the way over there wait on them, and then pay them five dollars. Now five dollars is nothing but why am I having to go to this inconvenience.??? Shouldn't there be a better plan?? If the battery died this quickly why don't you just mail me another key that has a good battery and provide a return envelope for the other key? It's not the end of the world to drive over there but really??? why?? Very bad service in my opinion More

Made a mistake, admitted it and refused to amend. Due to ignorance of the service agent (which is not a big issue) I was forced to use my tire protection plan despite that I told them that the tier ma Due to ignorance of the service agent (which is not a big issue) I was forced to use my tire protection plan despite that I told them that the tier manufacturer provides full warranty and would offer free replacement. My protection policy offers four claims per year and due to the ignorance of Mercedes Benz Greenway, I lost one! I demanded cancelation of the claim but this was denied. I demanded that they offer me a free-of-charge coverage for a fourth claim but this was also denied. All what I got was sorry this was new to us and now we know. Sorry for the inconvenience caused. I tried to get help from Mercedes Benz USA, but they simply redirected my complaint to the dealer and said this is all what we can do! More

I have the worst experience in this dealership today , I had the worst experience in this dealership the sales person Mohammad lied to me about my breaks . He say the he put brand new breaks in 2015 c250 I had the worst experience in this dealership the sales person Mohammad lied to me about my breaks . He say the he put brand new breaks in 2015 c250 well a month later my brakes making noise now they don't want to be responsible so they tell me they won't fix it and call me a liar the Manager Treat me like an idiot and he tell me he will not fix it . Before I spent my money very nice . After they got my money rude customer service horrible never recommended and I never give them my business again More