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Mercedes-Benz of Houston Greenway - Service Center
Houston, TX
652 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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652 Reviews of Mercedes-Benz of Houston Greenway - Service Center
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July 28, 2021
People at the dealership are great. Sales area I worked with Brad Biondo and in service area it was Chris Polumbo, I have worked with Chris in the service area on past cars as well with Brad Biondo and in service area it was Chris Polumbo, I have worked with Chris in the service area on past cars as well More
by cminnick8007
Employees Worked With
Chris Polumbo in service
July 26, 2021
Provided a loaner car. Clean. Everyone really pleasant. Car was returned clean. Service Tech very knowledgable and friendly. Very satisfied with my experience. The End. Car was returned clean. Service Tech very knowledgable and friendly. Very satisfied with my experience. The End. More
by DianeGD
Employees Worked With
Jay Kohn
July 25, 2021
Javier in service is amazing! The best every single time. Would recommend to every one. Knowledgeable in his trade. so friendly and approachable. Has the best customer service Would recommend to every one. Knowledgeable in his trade. so friendly and approachable. Has the best customer service More
by Jynetv
Employees Worked With
Javier Mendoza
July 25, 2021
Service advisor (Javier Mendoza) and the loaner car rep (Vincent or Victor) were very unprofessional. The Service Manager Frankie was great and should provide training to others. (Vincent or Victor) were very unprofessional. The Service Manager Frankie was great and should provide training to others. More
by eligons
Employees Worked With
Cashier
June 04, 2021
My GLA-CL posted a "Service B Exceeded" warning message. I took it to the dealership and they would not remove the message unless I purchased a service plan for $916. All of the services in the plan had bee I took it to the dealership and they would not remove the message unless I purchased a service plan for $916. All of the services in the plan had been completed by other service providers (Jiffy Lube, Discount Tire, etc) The salesman never told us of any service plan requirement when we purchased the vehicle. I feel this dealership is a ripoff and I would not recommend it to anyone. More
by lbellin
Employees Worked With
Kriss Arbury
March 24, 2021
I thought I lost part of my key and went to Greenway Plaza dealership parts department to order a replacement. After showing no less than four papers of identification to my ownership of the vehicle, t Plaza dealership parts department to order a replacement. After showing no less than four papers of identification to my ownership of the vehicle, the parts assistant refused to take my order due to not having the title or registration to the vehicle. The dealership lived up to its poor reputation of being customer adverse implying that I did not own the vehicle. An insult and why I will NEVER purchase a car from this dealership. Obviously, the reviews do not affect their lack of care for its customers. Leonard S. Roth More
by leonardsroth
Employees Worked With
Hector Cardet
October 27, 2020
ALL I WANT TO SAY IS DO NOT DO BUSINESS WITH THEM. I was told that I needed new tires when they were replaced 6 months ago when I purchased the vehicle. Second time around, went to the Mercedes Benz Greenwa told that I needed new tires when they were replaced 6 months ago when I purchased the vehicle. Second time around, went to the Mercedes Benz Greenway dealership for maintenance. I told them about Apple Carplay malfunctioning or glitching Mr. Peter told me that there is nothing they can do about it?!?! WHAT?!?!?!? I WAS SHOCKED WHEN SAID THAT!!!!! and I'm still shock! Unbelievable I will sell my Mercedes Benz ASAP so that way I don't have to deal with these Crooks! These prople don't wanna stick by their product! and would love to blame you for everything. They all are like this from managers to salesman to service department. DO NOT CARE! I DID A HUGE MISTAKE BY PUCHASING MERCEDES BENZ! NEVER AGAIN! More
by KK Shaikh
Employees Worked With
Peter, Kriss Arbury
July 26, 2019
Review of an informed 2005 MB Recently I brought my sisters 2005 SClass in for a Service Review relating to the vehicle not holding the battery charge. The Service Advisor Jim S wa Recently I brought my sisters 2005 SClass in for a Service Review relating to the vehicle not holding the battery charge. The Service Advisor Jim S was very helpful , efficient and plain honest . Joseph Boone was a living saint on the whole as is acquisition via AutoNation scenario. He was extremely patient with our family’s long deliberation. Young Ryan in the Valet Department was excellent on the drop off, pick up and the man iteration. He will go far in college and beyond More
by BMWMikeNYC
Employees Worked With
Jim S, Joseph Boone , Ryan Valet
September 30, 2018
Mike Marsh is the best Honors promises and commitments and time frames with courtesy. Always has a loaner car and I never have to wait too long in the driveway. Honors promises and commitments and time frames with courtesy. Always has a loaner car and I never have to wait too long in the driveway. More
by Mercedes gal
Employees Worked With
Mike Marsh
January 25, 2018
Please don't leave anything of value in your car! I have been a customer for 5+ years. This week I took my car for maintenance service. I left an unopened pack of cigarettes on the driver's door pocke I have been a customer for 5+ years. This week I took my car for maintenance service. I left an unopened pack of cigarettes on the driver's door pocket and it just disappeared. No need to say that it is not the value of the cigarettes, but the lack of lose of trust. When I got home and noticed the problem, called my service assistant right away. He denied any wrongdoing and "apologized" for my "perception" of the problem. He said that there is nothing they could do about it. So I asked for his supervisor. He said that the supervisor would call me in a few minutes. She didn't. So I called again. She said that that was not possible, but offered me $20 as a courtesy compensation. I nicely explained her that is was not about the money. I wanted an answer and expect, at least, her to go around and investigate what might had happened. She said that she would do that and would call me by the end of the day. She never did. They didn't care, obviously. My last time at this dealership. Just be careful. More
by Daniel77584
Employees Worked With
Jose -service assistant
