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Mercedes-Benz of Houston Greenway - Service Center
Houston, TX
647 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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647 Reviews of Mercedes-Benz of Houston Greenway - Service Center
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August 03, 2021
My service advisor said that it would take 3hrs to do a routine service but it took 8hrs. By it being so late I had to take an Uber. the next traveling out of town my check engine light came on. routine service but it took 8hrs. By it being so late I had to take an Uber. the next traveling out of town my check engine light came on. More
by mister.chayes
Employees Worked With
Peter
August 03, 2021
Many items were not covered by extended warranty however all work was done timely and with good quality All items were explained on the invoice made me comfortable with the repairs addressed. The detail all work was done timely and with good quality All items were explained on the invoice made me comfortable with the repairs addressed. The detail work was well done and appreciated More
by stein
Employees Worked With
Kevin Graves
August 02, 2021
Excellent service yes professional serviceOn time I Excellent service yes professional service On time I recommended Definitely I'll come back Tim my adviser I recommended him to others Always Excellent service yes professional service On time I recommended Definitely I'll come back Tim my adviser I recommended him to others Always on top of his job More
by Alhababius
Employees Worked With
Tim
July 31, 2021
People at Greenway are very responsive from setting up service, arranging loaner cars to picking up MB. I have had Frankie as a service for over 10 years and he has been promoted to the Service Leader. Hi service, arranging loaner cars to picking up MB. I have had Frankie as a service for over 10 years and he has been promoted to the Service Leader. His replacement, the new guy, is great as well. More
by tdpeters
Employees Worked With
Ernesto Gutierrez, Frankie Jawaid
July 29, 2021
We are on our third Mercedes. Mine is at 160k miles currently and runs like new. This is the only place we go. Service and quality are beyond excellent. Highly recommend! currently and runs like new. This is the only place we go. Service and quality are beyond excellent. Highly recommend! More
by marciem1
Employees Worked With
Ray Mariano, Kevin Graves
July 28, 2021
People at the dealership are great. Sales area I worked with Brad Biondo and in service area it was Chris Polumbo, I have worked with Chris in the service area on past cars as well with Brad Biondo and in service area it was Chris Polumbo, I have worked with Chris in the service area on past cars as well More
by cminnick8007
Employees Worked With
Chris Polumbo in service
July 26, 2021
Provided a loaner car. Clean. Everyone really pleasant. Car was returned clean. Service Tech very knowledgable and friendly. Very satisfied with my experience. The End. Car was returned clean. Service Tech very knowledgable and friendly. Very satisfied with my experience. The End. More
by DianeGD
Employees Worked With
Jay Kohn
July 25, 2021
Javier in service is amazing! The best every single time. Would recommend to every one. Knowledgeable in his trade. so friendly and approachable. Has the best customer service Would recommend to every one. Knowledgeable in his trade. so friendly and approachable. Has the best customer service More
by Jynetv
Employees Worked With
Javier Mendoza
July 25, 2021
Service advisor (Javier Mendoza) and the loaner car rep (Vincent or Victor) were very unprofessional. The Service Manager Frankie was great and should provide training to others. (Vincent or Victor) were very unprofessional. The Service Manager Frankie was great and should provide training to others. More
by eligons
Employees Worked With
Cashier
June 04, 2021
My GLA-CL posted a "Service B Exceeded" warning message. I took it to the dealership and they would not remove the message unless I purchased a service plan for $916. All of the services in the plan had bee I took it to the dealership and they would not remove the message unless I purchased a service plan for $916. All of the services in the plan had been completed by other service providers (Jiffy Lube, Discount Tire, etc) The salesman never told us of any service plan requirement when we purchased the vehicle. I feel this dealership is a ripoff and I would not recommend it to anyone. More
by lbellin
Employees Worked With
Kriss Arbury
