Mercedes-Benz of Houston Greenway - Service Center

Good customer service. However, the financial department is not there all after 9 am, which customer who get there at 8am when the dearlership opens have to wait. However, the financial department is not there all after 9 am, which customer who get there at 8am when the dearlership opens have to wait. More

Still awaiting response regarding safety question after a collision in June. Management seem not to want to respond. MBUSA say Dealership should answer any queries as they cant collision in June. Management seem not to want to respond. MBUSA say Dealership should answer any queries as they cant More

Chris Polumbo, Service Advisor, was excellent. Responsive, respectful. Kept me informed of all work. I have worked with service advisors at another dealership and never saw him/her after turnin Responsive, respectful. Kept me informed of all work. I have worked with service advisors at another dealership and never saw him/her after turning my car in. No one ever explained the work performed. Chris is excellent. I am not sure I would buy a car there yet but have bought many at this dealership in the past. Just did not get the level of service from sales that I get from the service department. It may have been the sales person I dealt with on 3 cars. Was not great. More

The dealership and my advisor Chris are fantastic. It’s always such a pleasure to take my car in and consistently having the same advisor for years. It’s always such a pleasure to take my car in and consistently having the same advisor for years. More

I’ve been going here since 2015 and have always received great personable service from Chris Polumbo. I highly recommend great personable service from Chris Polumbo. I highly recommend More

This dealership is very good in terms of competition and quality service to their customers and customer service is excellent would recommend anytime quality service to their customers and customer service is excellent would recommend anytime More

Once again, I’ve had an issue with my car that was caused by me, minor incident, the tires blew.(Texas potholes) Mercedes roadside assistance kicked in took care of everything. I Dropped it off at my favor by me, minor incident, the tires blew.(Texas potholes) Mercedes roadside assistance kicked in took care of everything. I Dropped it off at my favorite dealership Mercedes Benz of Greenway. Greenway’s team Ernesto and Carlos took great care of me. Exceptional service completely happy with the guys at Greenway. Great job.!! More

Very professional and customer oriented. Kept me apprised of status was very helpful in getting me in and out in a minimum of waiting around time. Kept me apprised of status was very helpful in getting me in and out in a minimum of waiting around time. More

Awesome experience from service manager to valet, to advisor, to loaner car desk to cashier. advisor, to loaner car desk to cashier. More

Professional and polite service, and they easily accommodated a last minute schedule change. It was much appreciated. accommodated a last minute schedule change. It was much appreciated. More