Mercedes-Benz of Houston Greenway - Service Center

Jessica, my service advisor, is wonderful and has been able to help me several times over the past year. She is one of the clearest communicators and also has a sense of urgency to get the answer or do t able to help me several times over the past year. She is one of the clearest communicators and also has a sense of urgency to get the answer or do the repair. More

Enjoy the kind and careful service they provide. Convenient to my home. Has good hours. Convenient to my home. Has good hours. More

Service was completed as expected. Jerry Jow kept me informed along the way. Car was ready when promisedx Jerry Jow kept me informed along the way. Car was ready when promisedx More

I had a pleasant experience at the service center. Tim was through and gave me options on service and he is exactly what a Mercedes experience should be. I had not scheduled a loaner but one was provi Tim was through and gave me options on service and he is exactly what a Mercedes experience should be. I had not scheduled a loaner but one was provided and it made me want to possibly upgrade to an SUV. Overall I was impressed with my overall experience. Thank you. More

Very courteous, professional representatives and work done in a timely manner. My rental car was also clean and sanitized. Thank you.. done in a timely manner. My rental car was also clean and sanitized. Thank you.. More

Peter, my service manager, was great. However, this dealership seems to hide things in caveats around prepaid warranties/services. I Purchased the MB wheel and tire protection package as However, this dealership seems to hide things in caveats around prepaid warranties/services. I Purchased the MB wheel and tire protection package as advertised when signing. When it came time to use the warranty for a damaged rim they informed me that I didn’t purchase the “wheel and tire PLUS” package that would cover the cosmetic damage of the rim. First off reviewing the brochure of coverage a “Plus” option is not even listed, nor does the MB website mention any add-on option for the wheel and tire package. Severely disappointing, and makes me question why I prepaid maintenance, added wheel and tire warranty, as well as the “appearance package” warranty ; and just what they actually cover as well considering this experience. More

Very Prompt and Professional . I will always bring my cyst to this location for service. I will always bring my cyst to this location for service. More

Peter was great, as always he listened to my concerns and he addressed each issue. Thank you, I appreciate your time. he addressed each issue. Thank you, I appreciate your time. More

Jessica was great and addressed each of our concerns! Plan B service was very thorough. Wonderful service!! Plan B service was very thorough. Wonderful service!! More

Mercedes Greenway offers amazing service and my service advisor Timothy is professional who always communicates very well and keeps me updating on any issues or work necessary on my C63 Edition 1. He is on advisor Timothy is professional who always communicates very well and keeps me updating on any issues or work necessary on my C63 Edition 1. He is one of the main reasons I always return to Mercedes Greenway. More