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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
647 Reviews

647 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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October 24, 2022

Service department communication was fast. Location is very convenient as well. Have taken my vehicle there a couple of times and haven’t had issues. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Oct 31, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Randy, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 20, 2022

I've been there 2 times fix a tire and had bad experience, and they didn't even fix it first time just put air. More

by chavezelvira70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jajairo
Report | Print
Oct 27, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston Greenway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

October 19, 2022

All staff from arrival to delivery of the car after completion of maintenance are professionals and very friendly. More

by pwigny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jow, Lisa Parasrami
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Oct 26, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Oct 26, 2022 -

pwigny responded

Looking forward to have my next service with your dealership

October 18, 2022

Great service by Peter! Excellent service and help! I highly recommend him to be your service coordinator More

by Qassabhm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
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Oct 24, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

October 17, 2022

Ernesto pays attention to details and thanks for your time and efforts. Thanks for reviewing the warranties and coverage and making sure that I pay the right amount for the service. More

by Reza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto
Report | Print
Oct 24, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Reza, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

October 16, 2022

Neat and clean place, friendly environment. My service adviser is very helpful and professional.I get my work done promptly. More

by aafaruqui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Groves.
Report | Print
Oct 21, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2022

The service specialist Kevin Graves is awesome. He explains and keeps you updated. Excellent customer service More

by joann2116
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 19, 2022 -

Mercedes-Benz of Houston Greenway responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 13, 2022

Horrible service. Lied to me about having a.loaner car. Left without service Have VPP More

by Steve Eller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Alt. Don’t know name of lady who booked my appointment
Report | Print
Oct 18, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Steve, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.

October 07, 2022

The services in this center was fast, they told me my wait time will be 45minutes and before 45 minutes I was out of there More

by Emdy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
Report | Print
Oct 12, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 07, 2022

Patrick is a great service representative. He is always helpful and efficient. Houston Greenway is the best More

by shelley.martell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Oct 12, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you're ever in need of more help, please let us know! Take care!

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