Mercedes-Benz of Houston Greenway - Service Center

When I was leaving the dealership it was raining and as I was driving out the open hood light came on and I had to get out in the rain and close my hood properly. Then the notification turned off. The ser was driving out the open hood light came on and I had to get out in the rain and close my hood properly. Then the notification turned off. The service advisor was great I would recommend that the service people make sure the hood is closed before leaving the vehicle. More

My assigned service professional, Jay, is always very helpful and provides exemplary customer service. The greeters and all that you come in contact with once parked in the breezeway really set the the helpful and provides exemplary customer service. The greeters and all that you come in contact with once parked in the breezeway really set the the tone for the experience that you’re about to receive. I feel that the teams at MB Greenway are customer focused and committed providing service that clearly lets that customer know that their business is appreciated. More

Usually the service is top notch but not this time unfortunately. The car still had the check engine light issue for which I brought it in. Communication was very slow and I had to keep checking back unfortunately. The car still had the check engine light issue for which I brought it in. Communication was very slow and I had to keep checking back rather than the other way around. It took over 2 weeks to get a simple issue fixed. I also asked for a car appraisal to see if it would be worthwhile to trade it in. Never got an appraisal either despite being told they would send me one More

Jessica went out of her way to assist me with an issue. She got a mileage extension for me on the loaner so I could visit an out of town relative and was always prompt when responding to my queries. I wo She got a mileage extension for me on the loaner so I could visit an out of town relative and was always prompt when responding to my queries. I would have appreciated a better clean for the interior of the car on pick up. Overall excellent service! More

I always get excellent service at this dealer. The staff is courteous and attentive of my needs. The staff is courteous and attentive of my needs. More

Efficient and thorough service. Always a good experience. I have never had to return my vehicle for a missed item in need of repair. Always a good experience. I have never had to return my vehicle for a missed item in need of repair. More

Great customer service from Jay Kohn and turn around time was fast and efficient. Jay explained all the needed service and repair items and gave me updates. was fast and efficient. Jay explained all the needed service and repair items and gave me updates. More

Excellent service overall. Every aspect of the visit was professional and pleasant. Peter was particularly good. Every aspect of the visit was professional and pleasant. Peter was particularly good. More

Always great service by Jerry Jow! ! Highly recommend him to be your service advisor for MB Greenway! ! Highly recommend him to be your service advisor for MB Greenway! More

Service from the attendants good on arrival and on pick up of the car at the end. Liked the Service Advisor. Pleasant and got things done as needed and no more than what needed. Like the system of paying up of the car at the end. Liked the Service Advisor. Pleasant and got things done as needed and no more than what needed. Like the system of paying the Statement amount online to save customeres time. More