Mercedes-Benz of Houston Greenway - Service Center

Mike Wash was very professional and a pleasure to work with. Mercedes-Benz B-E320 with. Mercedes-Benz B-E320 More

Rafael did a marvelous job getting the vehicle checked in; while explaining the details of the service being done. Thank you Rafael in; while explaining the details of the service being done. Thank you Rafael More

Bad service center service; booked two services here as part of a package from Autonation (this is ultimately an Autonation dealership / service center, not Merc-exclusive), and Mr. Shanklin sent me home b part of a package from Autonation (this is ultimately an Autonation dealership / service center, not Merc-exclusive), and Mr. Shanklin sent me home both times on the first try because he didn't have the filter for my Infiniti, despite the appointment having been booked 1-2 weeks ahead of time. Both times, in the most indifferent tone, "we don't have it, not a Mercedes, you'll just have to come back tomorrow". After making me wait in the car 15-20min each time lol. What a waste of time. Do your job and check what appointments you have, so you have what you need to do your job. Can't even order oil filters, imagine ordering parts for larger repairs. More

The work was completed quickly and efficiently. Even though a tire had to be ordered there was no significant delay. Even though a tire had to be ordered there was no significant delay. More

Great service department! We have complete trust in their recommendations and repairs - and our service adviser, Elena, is excellent! We have complete trust in their recommendations and repairs - and our service adviser, Elena, is excellent! More

Prompt, polite, car came clean and polished, no extras added or found to change quote added or found to change quote More

Jerry Jow is awesome! He was attentive and accurate in his service. I have worked with him for years and enjoy each occasion. He was attentive and accurate in his service. I have worked with him for years and enjoy each occasion. More

This is our 4th Mercedes Benz purchased at MB Greenway. Service and location are excellent when considering a MB in Houston. . Service and location are excellent when considering a MB in Houston. . More

Great service. Especially Kevin G. Is awesome and very customer focused and solution driven. Great communication Especially Kevin G. Is awesome and very customer focused and solution driven. Great communication More

We really love this dealership; I always visited for my car service and change tires and the services is always exemplary and super professional. Elena is our service advisor, and she always did an excelle car service and change tires and the services is always exemplary and super professional. Elena is our service advisor, and she always did an excellent job. We live in Sugar land, and we prefer to drive up there. More