Mercedes-Benz of Houston Greenway - Service Center

The staff from my service writer to the woman sweeping the hallways was excellent everybody was polite and courteous which is exactly what I needed I would recommend your dealership although it's out of r the hallways was excellent everybody was polite and courteous which is exactly what I needed I would recommend your dealership although it's out of reach for most of my friends but as for me I will be looking to get my standard services taking care of there thank you Greenway for your hospitality. More

I had an easy time dropping off, communicating what services I needed, receiving a shuttle ride to and from work, paying was seamless, and my car was waiting for me after my shuttle drop off. services I needed, receiving a shuttle ride to and from work, paying was seamless, and my car was waiting for me after my shuttle drop off. More

The service staff is the best ! They communicated very well thru email and text throughout the whole service process. They sent me a video of recommended additional repairs and expl They communicated very well thru email and text throughout the whole service process. They sent me a video of recommended additional repairs and explained everything in laymen terms. My service rep Brigitt was outstanding! She asked me to text her when I was heading that way to pickup my car so she can pull and have the car ready for me on arrival. More

The experience was okay. Had some issues with estimates in the very beginning, it was able to get resolved. Was told one price by the parts and labor department then when I a Had some issues with estimates in the very beginning, it was able to get resolved. Was told one price by the parts and labor department then when I arrived and dropped my vehicle off the service advisor gave me a different price that far exceeded what I was quoted for. She got in contact with the parts department and honored 95% of what was quoted. Was quoted $295.00 initially for a battery she came back with a price of $310.00. The mishap was she sent me a text for two different prices, $377.99 and $408.00 a few hours later after I drop my car off. Long story short it was resolved. They were able to get me in without an appointment that was a plus. The overall staff when arrived and departed was friendly, the cashier not so much, I assume that she was annoyed because I was asking her questions in regards to the bill. Overall it was an okay experience. More

Very easy service appointment. I was in and out of the dealership with a loaner car and my car was ready within a couple of hours. I was in and out of the dealership with a loaner car and my car was ready within a couple of hours. More

I was going out of town on business, but had an unexpected problem with my car. My service manager got the problem resolved quickly and I was able to leave at the time I needed to do so. I can alwa unexpected problem with my car. My service manager got the problem resolved quickly and I was able to leave at the time I needed to do so. I can always depend on excellent service here. More

Excellent service! Michael Alf is an awesome service advisor! I am an extremely satisfied customer! Frankie is the best service manager; unbeatable service from hi Michael Alf is an awesome service advisor! I am an extremely satisfied customer! Frankie is the best service manager; unbeatable service from him for over 10 years. More

Jairo was very helpful. My car was ready in no time! I even appreciated the ride to meet my husband for lunch & the ride back My car was ready in no time! I even appreciated the ride to meet my husband for lunch & the ride back More

Always professional service from start to finish. Everyone is extremely courteous, and I appreciate the attention to detail. Everyone is extremely courteous, and I appreciate the attention to detail. More

My car went in for service this week and my service person, Mike Walsh, noticed that I didn't have a little thing you must have to change a tire. He was very worried and made sure I had a new one (fre person, Mike Walsh, noticed that I didn't have a little thing you must have to change a tire. He was very worried and made sure I had a new one (free!) and put it in the glove compartment. More