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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
648 Reviews

648 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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February 27, 2023

Peter and Carlos were very courteous, professional and thorough during my service process and loaner rental , More

by Teresa Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter and Carlos
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Mar 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 24, 2023

Kevin Graves is the best person I have ever dealt with in the automobile service industry. He is so nice, professional and very patient with me. Absolutely the best! More

by Helicopter Mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Graves
Report | Print
Feb 28, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

February 22, 2023

Super professional and friendly attention from the lady who took care of me, however the waiting time is ridiculous for the insurance to authorize a simple wheel change since that guarantee package was bou More

by Stefano Ferrero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
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Feb 27, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Stefano, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

February 20, 2023

Excellent service. No waiting time. Always open to problem solving. Clear information and good follow up. More

by Sashadecamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitt Steward
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Feb 24, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Sashadecamba, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 17, 2023

I always receive amazing customer service That’s fast and informative…. Employees are alway kind and patient More

by Michellesports14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Feb 22, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 17, 2023

Very courteous, prompt and efficient service by Jasper at Mercedes Benz of Greenway Service Department (Houston, TX). More

by rab007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper
Report | Print
Feb 21, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 15, 2023

The ease in buying a car is fantastic- the service department especially because of Jay Kohn is even better. % stars all around. More

by sgoldman1113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Kohn
Report | Print
Feb 19, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Feb 19, 2023 -

sgoldman1113 responded

Mercedes - Benz Greenway is fantastic . From the ease of buying a car from Sam Mirza to the service manager Jay Kohn. They take care of everything. I highly recommend Mercedes Greenway and Sam & Jay to handle everything.

February 14, 2023

Close to home; service rep gives excellent service, good communicator, friendly, honest, keeps informed of status, advises me on repairs may be needed in the future More

by mem3315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Palumbo
Report | Print
Feb 18, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

February 13, 2023

Hands down the best dealership! Took my car to get checked out and resolved my car issue. More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena
Report | Print
Feb 16, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Edward, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 12, 2023

MB Greenway provides great service. I have bought my last two cars from there and intend buy the next ine there as well (electric.) More

by hooman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Cayard and Ernesto
Report | Print
Feb 15, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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