Mercedes-Benz of Houston Greenway - Service Center

Responsive and professional Great great great great great great great great great great great great service great great great great great great great great service More

Jerry Jow has been my Service Advisor for many years over multiple vehicles. He always takes good care of me, answering any questions I may have including having the technician or Service Manager talk with multiple vehicles. He always takes good care of me, answering any questions I may have including having the technician or Service Manager talk with me about more in-depth technical questions. I really like the process of having the technician video their inspection of the vehicle showing areas of concern to better aid my decision making. Jerry highlights things that are of immediate concern versus things that could be delayed or "nice to have". While I have a Mercedes dealer closer to where I live and have tried their service, Jerry's approach and attitude have me returning to MB Greenway for all my service needs. More

I went out there twice. Forst a recall and second a sunroof replacement. My advisor was Jerry Jow. Very professional and concern about my needs. Forst a recall and second a sunroof replacement. My advisor was Jerry Jow. Very professional and concern about my needs. More

Advisor is very nice, he showed me all services that Mercedes offers, I never get that before, like maintenance free Mercedes offers, I never get that before, like maintenance free More

I enjoy my trips to the dealership! Everyone is so attentive and they take the best. Are of my SLK baby and me! I just went in and had no appointment ( I was I. The area) and they ma Everyone is so attentive and they take the best. Are of my SLK baby and me! I just went in and had no appointment ( I was I. The area) and they made time for me to have my car checked out and tires rotated. I plan on buying my next car with them… in fact I have my eyes on one now…. More

Jay Kohn has given us excellent service for years. He has made us repeat customers. He has made us repeat customers. More

When I bought a Mercedes, I knew I loved my car but didn't really know what to expect after that. When I took my car in for service the first time, I was completely sold on coming back to Greenway for didn't really know what to expect after that. When I took my car in for service the first time, I was completely sold on coming back to Greenway for forever. I need luxury service like this when I bring my car in. I love that I have a person that I can talk to, that remembers my previous visits. More

Exceptional customer representative: inclusive, competent, thorough, follows up promptly, knows autombles, and pleasant to deal with. Car came back looking new. competent, thorough, follows up promptly, knows autombles, and pleasant to deal with. Car came back looking new. More

Greenway Mercedes service department has always been an amazing place to get my service done on my vehicle. They go out of their way to make sure everything is working properly on my SUV. I will always c amazing place to get my service done on my vehicle. They go out of their way to make sure everything is working properly on my SUV. I will always come back to them for any issues I may have with my auto. Awesome service! More

Knowledgable, excellent service. Service provider (Jerry Jow) was patient, attentive and helpful. Th e service manager also was very responsive and helpful. Service provider (Jerry Jow) was patient, attentive and helpful. Th e service manager also was very responsive and helpful. More