Mercedes-Benz of Houston Greenway - Service Center

Paying top dollar but they weren’t even able to install new windshield wipers right new windshield wipers right More

Excellent servive experience. Glad I own a Mecerdes from Greenway Plaza Mercedes. Will recommend to all my friends and family. Glad I own a Mecerdes from Greenway Plaza Mercedes. Will recommend to all my friends and family. More

I purchased a used GLE 300d from another dealership but have had it serviced by by MB of Houston Greenway for the last three years. Finding a reliable service provider for a diesel isn't easy since they h have had it serviced by by MB of Houston Greenway for the last three years. Finding a reliable service provider for a diesel isn't easy since they have become a rare bird. Chris Palumbo is a great service advisor and has always taken care of every request I've had, no matter how ridiculously OCD it is. The service is thorough, timely and cost effective and I recommend both the dealership and Chris to anyone that needs MB service. More

Excellent communication from the service department. Jerry Jow was my service rep and was very professional. I will always come back to this dealership Jerry Jow was my service rep and was very professional. I will always come back to this dealership More

Nice dealership. Good service. Friendly. A little over priced but At least I know my car is in good hands. Good service. Friendly. A little over priced but At least I know my car is in good hands. More

On time, friendly, welcoming with a smile. They know why you are there, go over it with you and ask if anything else. Escort you inside or to loaner and you are on your way. They know why you are there, go over it with you and ask if anything else. Escort you inside or to loaner and you are on your way. More

Mike Wash was very professional and a pleasure to work with. Mercedes-Benz B-E320 with. Mercedes-Benz B-E320 More

Rafael did a marvelous job getting the vehicle checked in; while explaining the details of the service being done. Thank you Rafael in; while explaining the details of the service being done. Thank you Rafael More

Bad service center service; booked two services here as part of a package from Autonation (this is ultimately an Autonation dealership / service center, not Merc-exclusive), and Mr. Shanklin sent me home b part of a package from Autonation (this is ultimately an Autonation dealership / service center, not Merc-exclusive), and Mr. Shanklin sent me home both times on the first try because he didn't have the filter for my Infiniti, despite the appointment having been booked 1-2 weeks ahead of time. Both times, in the most indifferent tone, "we don't have it, not a Mercedes, you'll just have to come back tomorrow". After making me wait in the car 15-20min each time lol. What a waste of time. Do your job and check what appointments you have, so you have what you need to do your job. Can't even order oil filters, imagine ordering parts for larger repairs. More

The work was completed quickly and efficiently. Even though a tire had to be ordered there was no significant delay. Even though a tire had to be ordered there was no significant delay. More