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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
647 Reviews

647 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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November 11, 2024

MB Greenway always takes care of me and makes me feel like an important customer. I have full confidence in the service of my vehicle. Brigitt is a remarkable service advisor! More

by J Briley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitt
Nov 13, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi Briley, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

Rafael is always so helpful. She always provides me with useful information and answers all of my questions More

by Aaliyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Jones
Aug 29, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi Aaliyah, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

July 30, 2024

The Service Department is excellent and we love our service advisor Kevin Graves! He is very professional, extremely courteous, and goes beyond to make sure any service issues we have are handled corre More

by tlane2923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Graves
Jul 31, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 29, 2024

Best Mercedes Benz dealership in Houston. I always service my car here! I would highly recommend!! More

by Birnbaumashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 01, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

July 26, 2024

NICE TEAM, CLEAN THE OFFICE AND THE PEOPLE POLITE, EVERITHING GOOD, FOR MI I LIKE MERCEDES CAR, THANKS More

by ANISLEYY27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERNESTO
Jul 29, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

July 16, 2024

Service department Brigitt and Patrick and others was the worst. No-one returns calls. Go to Sewell !!!! More

by gailmarlev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brigitt Stewart and Patrick (Service)
Jul 17, 2024 -

Mercedes-Benz of Houston Greenway responded

Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (713) 489-2111 to discuss what we can do to help.

July 11, 2024

I just got my windshield wipers replaced by y'all, and I have to say, this was the worst job that has been done to my car. When I turn on the wipers, it was loud, squeaky and when it swipes to one side it’s More

by naznaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mehrnaz Atieh Sefat
Jul 12, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2111 -- we hope to hear from you soon.

June 21, 2024

Nice employees great tech. They take care in their work. Plenty workers ready to help. More

by tp.flawless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin G.
Jun 23, 2024 -

Mercedes-Benz of Houston Greenway responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 11, 2024

Great customer service! Very time efficient.. Ernesto is the best.. Love green way location. No complaints More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto
Jun 13, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi Brittany, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

June 07, 2024

GreenwayMB always does a great job! My service manager is very knowledgeable and customer oriented. The loaner vehicles are nice, and I’ve never had a rework or work quality with them. More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Graves
Jun 12, 2024 -

Mercedes-Benz of Houston Greenway responded

Hi Brett, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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