Mercedes-Benz of Houston Greenway

The staff Jerry Jow is very helpful when ever I took my car go in for service.it’s Greenway Mercedes,Houston TX. car go in for service.it’s Greenway Mercedes,Houston TX. More

This dealership I visited for my car service delivered an exceptional experience. From the warm and welcoming reception to the transparent and honest guidance provided by the service advisor, the professiona exceptional experience. From the warm and welcoming reception to the transparent and honest guidance provided by the service advisor, the professionalism was outstanding. Clear explanations of necessary services without hidden costs were appreciated, and the timely completion of the service, along with a freshly cleaned car, showcased their attention to detail. The comfortable waiting area with complimentary amenities added to the overall positive experience. I'll certainly return for future service needs and highly recommend this dealership for their outstanding customer service. More

The service advisor that took care of my maintenance was very unprofessional. She made a lot of mistakes and she called me to talk to me about it and " apologize " . I was not able to pick up the phone and very unprofessional. She made a lot of mistakes and she called me to talk to me about it and " apologize " . I was not able to pick up the phone and she left a VM and, when I called her back and emailed her to talk, she never return a phone call or e-mail me back. She supposed to arrange a service pickup and she never did it...I had to call to find out if my car was done, as she never called me to go over everything the need it to do on my car and discussed it. Therefore, after I called, that was the time I need to leave work, I asked for someone to pick me up and they did not have anybody variables so, I have to wait... after the person pick me up, then she called me to let me know that ,y car was ready...and someone was coming to pick me up. The car maintenance service per se, was good, as always. More

I recommend going to Mercedes Benz Greenway for car service. They have a perfessional staff who will help whoever attends properly. service. They have a perfessional staff who will help whoever attends properly. More

Terrible experience: Sales lady (Dominque was rude and disrespectful. Staff at dealership played fast as loose with the truth and facts. Aggressive hardball tactics to secure sale. During contracting, age disrespectful. Staff at dealership played fast as loose with the truth and facts. Aggressive hardball tactics to secure sale. During contracting, agent played games and told lies to overcharge me for add one. Promises dealer made once contract was finalized were reneged on. More

Organized and great customer service. Communication is key and they kept me informed throughout the process. Same great service on warranty work also. Communication is key and they kept me informed throughout the process. Same great service on warranty work also. More

Excellent service, helper service representatives. Booked in advance for service and loaner car provided. Very friendly & professional. Booked in advance for service and loaner car provided. Very friendly & professional. More

My experience with Mike Walsh at Mercedes has always been beyond my expectations. He always takes excellent care of my car. I highly recommend Mike and Mercedes for your car service. beyond my expectations. He always takes excellent care of my car. I highly recommend Mike and Mercedes for your car service. More

Waited at dealership for car to be serviced. Advisor came several times to let me know progress. Advisor came several times to let me know progress. More

Dealer did not explain me how much I need to pay for the car totally. When I signed the documents it was 20000 $ more including credit interest (10000$) and services (10000$). The preowned car was double pr car totally. When I signed the documents it was 20000 $ more including credit interest (10000$) and services (10000$). The preowned car was double price more for me unfortunately. And it is signed by me already and I have to pay for it More