Mercedes-Benz of Houston Greenway

Prompt, polite, car came clean and polished, no extras added or found to change quote added or found to change quote More

They sold me a lemon! DO NOT BUY A CAR FROM HERE. 2020 Mercedes E-class with 25k miles and allegedly no history of accidents or major repairs needed, and of no fault of my DO NOT BUY A CAR FROM HERE. 2020 Mercedes E-class with 25k miles and allegedly no history of accidents or major repairs needed, and of no fault of my own, it has been needed to be taken to the shop 4 times in 4 months for: engine leaking oil (TWICE), battery death, and alternator failure. It's still in the shop currently for the alternator and who knows, maybe more is broke! Absolute joke. More

I am pleased with the whole process of buying my first Mercedes Benz at Greenway MB . They were willing to work with on budget and offered me some options and incentives in order to win my business. I had Mercedes Benz at Greenway MB . They were willing to work with on budget and offered me some options and incentives in order to win my business. I had a great experience with their representatives . More

Jerry Jow is awesome! He was attentive and accurate in his service. I have worked with him for years and enjoy each occasion. He was attentive and accurate in his service. I have worked with him for years and enjoy each occasion. More

This is our 4th Mercedes Benz purchased at MB Greenway. Service and location are excellent when considering a MB in Houston. . Service and location are excellent when considering a MB in Houston. . More

Great service. Especially Kevin G. Is awesome and very customer focused and solution driven. Great communication Especially Kevin G. Is awesome and very customer focused and solution driven. Great communication More

We really love this dealership; I always visited for my car service and change tires and the services is always exemplary and super professional. Elena is our service advisor, and she always did an excelle car service and change tires and the services is always exemplary and super professional. Elena is our service advisor, and she always did an excellent job. We live in Sugar land, and we prefer to drive up there. More

The staff Jerry Jow is very helpful when ever I took my car go in for service.it’s Greenway Mercedes,Houston TX. car go in for service.it’s Greenway Mercedes,Houston TX. More

This dealership I visited for my car service delivered an exceptional experience. From the warm and welcoming reception to the transparent and honest guidance provided by the service advisor, the professiona exceptional experience. From the warm and welcoming reception to the transparent and honest guidance provided by the service advisor, the professionalism was outstanding. Clear explanations of necessary services without hidden costs were appreciated, and the timely completion of the service, along with a freshly cleaned car, showcased their attention to detail. The comfortable waiting area with complimentary amenities added to the overall positive experience. I'll certainly return for future service needs and highly recommend this dealership for their outstanding customer service. More

The service advisor that took care of my maintenance was very unprofessional. She made a lot of mistakes and she called me to talk to me about it and " apologize " . I was not able to pick up the phone and very unprofessional. She made a lot of mistakes and she called me to talk to me about it and " apologize " . I was not able to pick up the phone and she left a VM and, when I called her back and emailed her to talk, she never return a phone call or e-mail me back. She supposed to arrange a service pickup and she never did it...I had to call to find out if my car was done, as she never called me to go over everything the need it to do on my car and discussed it. Therefore, after I called, that was the time I need to leave work, I asked for someone to pick me up and they did not have anybody variables so, I have to wait... after the person pick me up, then she called me to let me know that ,y car was ready...and someone was coming to pick me up. The car maintenance service per se, was good, as always. More