Mercedes-Benz of Houston Greenway
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Low stress from just looking to the sale. Cade Moise was so considerate of my needs and guided me with absolutely no pressure. The dealership was welcoming and comfortable. Cade Moise was so considerate of my needs and guided me with absolutely no pressure. The dealership was welcoming and comfortable. More
Sharing my experience - I liked a CPO Mercedes listed by this dealership, hence went ahead and placed a deposit on the car, finalized the total out the door price with sales person. It took almost a ext by this dealership, hence went ahead and placed a deposit on the car, finalized the total out the door price with sales person. It took almost a extra working week extra to fix the things before it could clear CPO certification. I reached the dealership at 10am, an hour before my planned appointment - as I travelled from Dallas. I completed the purchase process appx. 30 minutes before the dealership close time - Very Very Slow process. I finished my CPO Mercedes Benz purchase and reached home. Next day I was looking up the details about the CPO unit that I purchased and came to know that this car has an accident history – several Left side components were replaced (e.g. door shell, step rails, rocker cover, wheel molding) and also involved labor and paint. There was a claim submitted by the previous owner (who leased this car from this Dealership) and the Insurance company logged this claim, an estimate was created and a collision repair company performed the work. I have asked dealership to confirm what I have mentioned above and was it known to them - NO REPLY!! When I asked about the vehicle history, I was offered a clean Carfax history report (that mentioned no accidents and I gladly signed it). None of this was ever told to me as buyer – that this car is involved in an accident – it was neither advertised on the website of Mercedes Benz of Houston Greenway AutoNation, nor listed in the Carfax history, also no one from the sales team shared this fact with me when I was at the Dealership in-person. This car was not purchased at an auction and the responsibility cannot be simply shrug-off by claiming that this information was not known to the dealership. This is a fraudulent business practice and misrepresentation of the facts. I will be formally registering my concern and complaint via email, reaching out to BBB & Auto Fraud Attorney. More
We were extremely impressed with the knowledge and professionalism exhibited by Mohammed Al-Fawriya at Mercedes-Benz of Houston Greenway. He was an excellent sales person, both informative on all of professionalism exhibited by Mohammed Al-Fawriya at Mercedes-Benz of Houston Greenway. He was an excellent sales person, both informative on all of information needs regarding Mercedes since it was our first time to buy this brand and non-aggressive in his sales effort. We were sold the same day and purchased a 2024 GLE 450! My wife and I can't speak more highly of our experience with Mo and our introduction to Mercedes! We highly recommend him to anyone considering buying an extraordinary Mercedes - you won't be disappointed! John & Patty Vanderhider More
Bad service center service; booked two services here as part of a package from Autonation (this is ultimately an Autonation dealership / service center, not Merc-exclusive), and Mr. Shanklin sent me home b part of a package from Autonation (this is ultimately an Autonation dealership / service center, not Merc-exclusive), and Mr. Shanklin sent me home both times on the first try because he didn't have the filter for my Infiniti, despite the appointment having been booked 1-2 weeks ahead of time. Both times, in the most indifferent tone, "we don't have it, not a Mercedes, you'll just have to come back tomorrow". After making me wait in the car 15-20min each time lol. What a waste of time. Do your job and check what appointments you have, so you have what you need to do your job. Can't even order oil filters, imagine ordering parts for larger repairs. More
Leigh Bennett is the reason I keep coming back and back to MB of G as he is the best! He is a deal closer and is always incredibly attentive to my needs when I looking for a new Mercedes. In the sales bu to MB of G as he is the best! He is a deal closer and is always incredibly attentive to my needs when I looking for a new Mercedes. In the sales business it is all about the people, and there is no on better in the business than Leigh Bennett! More
Brian Biondo, Donald Cyprian, and Jeffrey Jimenez were very professional and courteous. My overall experience at this dealership was very pleasant. very professional and courteous. My overall experience at this dealership was very pleasant. More
Trade my new brand 2023 GMC which has 3k miles on it with 2017 Range Rover sport 65kmiles that not happy for the deal later , first bought it expensive 2nd I wish they repair a car before selling it , after 2017 Range Rover sport 65kmiles that not happy for the deal later , first bought it expensive 2nd I wish they repair a car before selling it , after bringing the Range Rover home the next day when start the engine it saying (coolant level low ) So I came talked with Don moralis the salesperson he said take ur car those guys by service department will add some coolant then u are good to go I did so and those warning signs disappeared then took car back to home after 3days parking I took the car again for a 10miles trip unfortunately it was saying coolant level low and then giving me other signs that your engine is overheating. Now the car is with service department and I’m really pissed if the situation that at least they must repair their used cars before selling , my 2023 gmc it’s 3k mileage and new brand has no issues . Very sad . I hope they can fix the car honestly . Don’t want to trading new brand car with a used and low model car like this to take it to service for repairing everyday . I must have good experience with my first deal at Mercedes Benz of greenway location not to bring the car for service while haven’t used it for at least 50miles . More
Excellent experience; the team is extremely proactive and dedicated. I have several questions that were promptly answered, and even research to clear additional questions was performed. I'm coming back in a dedicated. I have several questions that were promptly answered, and even research to clear additional questions was performed. I'm coming back in a few months when I'm replacing my wife's car with a Mercedes; considering my recent experience, it is a no-brainer. More