Mercedes-Benz of Houston Greenway

The service staff is the best ! They communicated very well thru email and text throughout the whole service process. They sent me a video of recommended additional repairs and expl They communicated very well thru email and text throughout the whole service process. They sent me a video of recommended additional repairs and explained everything in laymen terms. My service rep Brigitt was outstanding! She asked me to text her when I was heading that way to pickup my car so she can pull and have the car ready for me on arrival. More

The staff from my service writer to the woman sweeping the hallways was excellent everybody was polite and courteous which is exactly what I needed I would recommend your dealership although it's out of r the hallways was excellent everybody was polite and courteous which is exactly what I needed I would recommend your dealership although it's out of reach for most of my friends but as for me I will be looking to get my standard services taking care of there thank you Greenway for your hospitality. More

I had an easy time dropping off, communicating what services I needed, receiving a shuttle ride to and from work, paying was seamless, and my car was waiting for me after my shuttle drop off. services I needed, receiving a shuttle ride to and from work, paying was seamless, and my car was waiting for me after my shuttle drop off. More

I had an excellent experience with my sales person Patel at the Mercedes-Benz Greenway location in Houston Texas. I originally went in the dealership by myself and looked around at the cars on the outside. at the Mercedes-Benz Greenway location in Houston Texas. I originally went in the dealership by myself and looked around at the cars on the outside. On that day, I did not want to be harassed by any sales persons. I was just browsing the parking lot. I went back in again on another day by myself and Patel was my sales person. I felt very relaxed with him as myself being a female there by myself. He explained things very thoroughly to me. We went over the quote and he allowed me time with no harassment to think about what I wanted to do. He offered suggestions and he listened to me. This was a huge plus for me because I was there talking about purchasing a car as a female by myself. I left and came back a third time but, this time with my parents, My parents thought as well as myself that he is an excellent sales person. On the day of delivery of the car, my dad was with me. Everything went smoothly with not one hiccup. I would definitely recommend him as a sales person to anyone who is interested in purchasing a Mercedes Benz. More

A very welcoming facility with people who are ready to greet and help with car buying needs greet and help with car buying needs More

I was going out of town on business, but had an unexpected problem with my car. My service manager got the problem resolved quickly and I was able to leave at the time I needed to do so. I can alwa unexpected problem with my car. My service manager got the problem resolved quickly and I was able to leave at the time I needed to do so. I can always depend on excellent service here. More

The experience was okay. Had some issues with estimates in the very beginning, it was able to get resolved. Was told one price by the parts and labor department then when I a Had some issues with estimates in the very beginning, it was able to get resolved. Was told one price by the parts and labor department then when I arrived and dropped my vehicle off the service advisor gave me a different price that far exceeded what I was quoted for. She got in contact with the parts department and honored 95% of what was quoted. Was quoted $295.00 initially for a battery she came back with a price of $310.00. The mishap was she sent me a text for two different prices, $377.99 and $408.00 a few hours later after I drop my car off. Long story short it was resolved. They were able to get me in without an appointment that was a plus. The overall staff when arrived and departed was friendly, the cashier not so much, I assume that she was annoyed because I was asking her questions in regards to the bill. Overall it was an okay experience. More

Very easy service appointment. I was in and out of the dealership with a loaner car and my car was ready within a couple of hours. I was in and out of the dealership with a loaner car and my car was ready within a couple of hours. More

The service is convenient, efficient, and professional. Peter is a great service advisor. Very attentive and helpful. The shuttle service is great and fast. Peter is a great service advisor. Very attentive and helpful. The shuttle service is great and fast. More

Excellent service! Michael Alf is an awesome service advisor! I am an extremely satisfied customer! Frankie is the best service manager; unbeatable service from hi Michael Alf is an awesome service advisor! I am an extremely satisfied customer! Frankie is the best service manager; unbeatable service from him for over 10 years. More