Mercedes-Benz of Houston Greenway

Terrific experience - best I've had with a car lease arrangement. I contacted the dealership via email because I'm super busy and wanted to do as much pre-work via email before I came into the dealershi arrangement. I contacted the dealership via email because I'm super busy and wanted to do as much pre-work via email before I came into the dealership. Jim Fraser was exremely responsive and worked with me via email so that when I did come into the dealership it was a very pleasant experience. I highly recommend Mercedes of Greenway Houston and in particular Jim Fraser. More

The salesman George Quintero is very nice and professional. He gave me a good deal! I appreicate his kind help and hope to do business with him again! professional. He gave me a good deal! I appreicate his kind help and hope to do business with him again! More

Hector Cardet was AWESOME! He was diligent and committed in locating the perfect vehicle. The process took about a month, he would email and text me with updates. His "delivery" was extremely detailed, even in locating the perfect vehicle. The process took about a month, he would email and text me with updates. His "delivery" was extremely detailed, even in the rain. Everything was done over the phone since we live out-of-town, all we had to do was walk in and sign the paperwork. The easiest car buying experience, my husband and I ever had. He was referred to me by a friend / patient and I have already recommended him to others. Over dinner the other night, Jerry and I were discussing this experience, we are definitely committed to Hector for our next purchase. Great Job!! More

Jessica was very knowledgeble in explaining the repairs needed on my vehicle. Hats off to the shuttle driver. What a nice, polite, young man. He opened the door for me. That's special. needed on my vehicle. Hats off to the shuttle driver. What a nice, polite, young man. He opened the door for me. That's special. More

Jerry Goggins is personable & has the knowledge of every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me w every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me were both very prompt & courteous. More

Brent has been very patient and forgiving with me and my schedule on coming in to pick up a 2012 CL 63, his customer service skills are unsurpassed to be at this level of sales. He has been great at keeping schedule on coming in to pick up a 2012 CL 63, his customer service skills are unsurpassed to be at this level of sales. He has been great at keeping me updated as to the arrival of the car and offered insightful options just in case this CL isn't the one for me. I live roughly an hour and a half drive from his dealership but am a customer of Greenway MB because of him. He has even gone as far as staying past closing time after a hectic saturday at the dealership to accommodate my delayed arrival due to saturday afternoon Galleria/I-10/610 traffic jams. He even helped a lady friend of mine who was interested in another vehicle at a sister dealership, he made some phone calls on her behalf and she felt secure in her purchase knowing that Brent had made the initial contact for her. Don't hesitate to give Brent a call for any of your Mercedes Benz purchasing needs. More

This was the second vehicle we purchased in the last month from this dealership and both experiences were brilliant. Mike Maidenberg really went the distance to get the deals we wanted. The first expe month from this dealership and both experiences were brilliant. Mike Maidenberg really went the distance to get the deals we wanted. The first experience was so good that we returned to purchase a second car from him. His attitude was always positive and friendly. Will, the Finance rep, was easy to work with and had a friendly, no-pressure attitude. The only conmplaint I have concerned the dealership facility itself which was undergoing a major expansion and the construction noise and dust was at times annoying. However, this was out of the dealership personnels' control and was forgiveable. I still can't believe how pleasurable the whole experience was. Kudos to Mike, Will, and all those who made our car buying experiences wonderful. More

Went to the Greenway to purchase a 2012 E350 on 7/28. Paid the dealer a cashier's check with full amount in the afternoon after having all document signed near noon. Two hours later or so, got a call and Paid the dealer a cashier's check with full amount in the afternoon after having all document signed near noon. Two hours later or so, got a call and was told the car was not available. Greenway asked us to go back on 7/29 and will give our money back if we did not like other cars available. Went back on 07/29. After being shown another car with less option, we decided to take our money back but only to find out the check has been cashed and will not be returned to us in another 5 business days. How is this possible? Had to hire a lawyer to start all necessary legal actions to make sure we will not be surprised by more lame actions from them again. More

This dealership has horrible customer service. Their phone system is a nightmare to navigate and trying to get ahold of an actual person is nearly impossible. I had several issues with my car that I bo phone system is a nightmare to navigate and trying to get ahold of an actual person is nearly impossible. I had several issues with my car that I bought from them and they always made me feel like it was my fault that the car was a lemon. It took them driving the vehicle for a week to figure out the problem and they were not apologetic at all. I finally sold the car and tried to get a rebate on my extended warranty - left 5 messages for people in finance to call me back and no one ever did. It took me getting upset with the operator to finally get someone to help me. Overall, this dealership is awful and I will never buy another car from them. More

traveled from Dallas to Houston to purchase my new 2011 S550. great price. excellent service from Jay, the sales manager all the way to the finance mgr. negotiated and dealt with Jay completely with email S550. great price. excellent service from Jay, the sales manager all the way to the finance mgr. negotiated and dealt with Jay completely with email and phone calls. When I reached the dealership my Car was ready and took less than half an hour to complete my trade in and all the paperwork. A+ in my books. would definitely recommend them to my friends and family. More