Mercedes-Benz of Houston Greenway

Jerry Goggins is personable & has the knowledge of every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me w every Mercedes I have had in service His intgrity & how he takes care of my car needs is excellent. The cashier & the man that brought my car to me were both very prompt & courteous. More

Brent has been very patient and forgiving with me and my schedule on coming in to pick up a 2012 CL 63, his customer service skills are unsurpassed to be at this level of sales. He has been great at keeping schedule on coming in to pick up a 2012 CL 63, his customer service skills are unsurpassed to be at this level of sales. He has been great at keeping me updated as to the arrival of the car and offered insightful options just in case this CL isn't the one for me. I live roughly an hour and a half drive from his dealership but am a customer of Greenway MB because of him. He has even gone as far as staying past closing time after a hectic saturday at the dealership to accommodate my delayed arrival due to saturday afternoon Galleria/I-10/610 traffic jams. He even helped a lady friend of mine who was interested in another vehicle at a sister dealership, he made some phone calls on her behalf and she felt secure in her purchase knowing that Brent had made the initial contact for her. Don't hesitate to give Brent a call for any of your Mercedes Benz purchasing needs. More

This was the second vehicle we purchased in the last month from this dealership and both experiences were brilliant. Mike Maidenberg really went the distance to get the deals we wanted. The first expe month from this dealership and both experiences were brilliant. Mike Maidenberg really went the distance to get the deals we wanted. The first experience was so good that we returned to purchase a second car from him. His attitude was always positive and friendly. Will, the Finance rep, was easy to work with and had a friendly, no-pressure attitude. The only conmplaint I have concerned the dealership facility itself which was undergoing a major expansion and the construction noise and dust was at times annoying. However, this was out of the dealership personnels' control and was forgiveable. I still can't believe how pleasurable the whole experience was. Kudos to Mike, Will, and all those who made our car buying experiences wonderful. More

Went to the Greenway to purchase a 2012 E350 on 7/28. Paid the dealer a cashier's check with full amount in the afternoon after having all document signed near noon. Two hours later or so, got a call and Paid the dealer a cashier's check with full amount in the afternoon after having all document signed near noon. Two hours later or so, got a call and was told the car was not available. Greenway asked us to go back on 7/29 and will give our money back if we did not like other cars available. Went back on 07/29. After being shown another car with less option, we decided to take our money back but only to find out the check has been cashed and will not be returned to us in another 5 business days. How is this possible? Had to hire a lawyer to start all necessary legal actions to make sure we will not be surprised by more lame actions from them again. More

This dealership has horrible customer service. Their phone system is a nightmare to navigate and trying to get ahold of an actual person is nearly impossible. I had several issues with my car that I bo phone system is a nightmare to navigate and trying to get ahold of an actual person is nearly impossible. I had several issues with my car that I bought from them and they always made me feel like it was my fault that the car was a lemon. It took them driving the vehicle for a week to figure out the problem and they were not apologetic at all. I finally sold the car and tried to get a rebate on my extended warranty - left 5 messages for people in finance to call me back and no one ever did. It took me getting upset with the operator to finally get someone to help me. Overall, this dealership is awful and I will never buy another car from them. More

traveled from Dallas to Houston to purchase my new 2011 S550. great price. excellent service from Jay, the sales manager all the way to the finance mgr. negotiated and dealt with Jay completely with email S550. great price. excellent service from Jay, the sales manager all the way to the finance mgr. negotiated and dealt with Jay completely with email and phone calls. When I reached the dealership my Car was ready and took less than half an hour to complete my trade in and all the paperwork. A+ in my books. would definitely recommend them to my friends and family. More

I took my car in while in warranty to repair the transmission which sometimes when cold stays stuck in 1st gear for a considerable distance before upshifting. They called me back and said they could transmission which sometimes when cold stays stuck in 1st gear for a considerable distance before upshifting. They called me back and said they could not replicate the problem and suggested a transmission oil change as a remedy. They charged me an exorbitant amount (over $400) for the oil change. When I got it back it still had the same problem. I sent them a letter of complaint but never got a response. To add insult to injury, after driving the car for less than 2000 miles, the transmission started to leak. I took it to another Mercedes dealer and they said that whoever changed my trans. oil did not put the transmission gasket on correctly. I will never buy a car from them ever again, and may never buy a Mercedes again either because of this bad experience. I have owned 3 Mercedes cars over the past 35 years (as well as other vehicles) More

I dropped my 1997 Benz E420 at the dealership because the transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and transmission seemed to be stuck in 2nd gear. The dealership took it, gave me a rental, and looked at it for the next day or two. They called me and told me multiple things needed replacing on my transmission, and quoted me $2800. Then, they said they found some other problems (shocks, etc), and quoted me an additional $2100. I told them I would think about it...I was thinking about getting a new car, and wasn't too excited about spending this much money on a Benz this old - it had been a money pit so far. I called them the next day and told them that was too much. My advisor, Derek Hightower, then tells me that he "misread" a number, and that the actual transmission cost was $2400, bringing the full total to $4500. I told him this was still too much, and he told me the lowest he could do was $4100. I told him not to do anything, and had the car brought back to my place. The car sat in my garage for a little while, and I ended up buying a brand new Lexus, which I have been tremendously happy with. I finally was told about a shop in Houston that worked on Benz's. I called the owner, and within 30 seconds of describing the problem, he told me I had a bad conductor plate, and that the transmission of this car shouldn't give out at this mileage (100,000). He quoted me $700 over the phone, if that was the problem. I took it in, and he examined it, and confirmed his suspicion. He fixed it within one day. Upon test-driving it, he told me the transmission works perfectly, but that he found some other ones - shocks, struts, etc - the same that Benz Greenway had found. He quoted me at $800 to fix the rest. Total cost = $1500. Runs like new. Greenway's estimated cost = $4100 (before negotiating, $4900). STAY AWAY,GREENWAY IS SHADY!!! PS - I don't like advertising for anyone, which is why I didn't put the shop's name in public. If you are interested in knowing the name of the shop, please email me at mbenz1997@gmail.com. More

Probably the rudest sales guy we have ever come across. Treated us like idiots on the phone and accused us of not knowing enough about the Mercedes market. Didn't even give us a chance to make an offer on Treated us like idiots on the phone and accused us of not knowing enough about the Mercedes market. Didn't even give us a chance to make an offer on a car. We have always had a Mercedes, looks like we will be buying somewhere else. More

My experience has been horrible every time I have to get my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I bro my car serviced at Greenway Mercedes. I brought my car in over a month ago for engine problems and I am still having the same problems now that I brought it in for. They also neglected to fix my cigarette lighter in the front and back seat. Shocker. The last time I had my car serviced I had to bring it back in because they never repaired my tire, and I ended up with a flat tire on the side of the freeway. The only reason I'm still bringing it back is because its under warranty. More