Mercedes-Benz of Houston Greenway

Randy Els is a fabulous service provider. Friendly, helpful, honest and on the ball. He has even taken my calls when I am on the road in the middle of nowhere when I have needed service advice about a helpful, honest and on the ball. He has even taken my calls when I am on the road in the middle of nowhere when I have needed service advice about an issue I was having. It is a pleasure to be greeted by and be helped by Randy. I would recommend him to anyone withour hesitation. Nancy More

I met Jim approximately 1 1/2 years ago when my husband and I started looking at the Mercedes E350 convertible. From the first time I met him, I immediately felt like I was in excellant hands. He made me f and I started looking at the Mercedes E350 convertible. From the first time I met him, I immediately felt like I was in excellant hands. He made me feel so comfortable in the dealership. I was especially impressed with his knowledge about the car, and how he conveyed that information to me. I loved that he let me take the vehicle for a test drive without him in the car (other dealerships only let you drive with them along side of you). Every time I need to speak to Jim, he always makes himself available. No question is trivial, and any concern is resolved. I feel that he has become a friend ove the time that I have known him. He truly cares about his clients, and goes the extra step beyond to take care of me. I am really impressed with his level of professionalism. As I am a busy physician, he does evrything to help accomodate my needs and schedule. I am so happy to have met him, and I know we will have a long relationship in the future. More

Randy goes out of his way to keep you informed and tell you what is going on. He greets you with a smile, remembers your name and is efficient. He is a great troubleshooter, and makes you feel like a fam you what is going on. He greets you with a smile, remembers your name and is efficient. He is a great troubleshooter, and makes you feel like a family member is taking care of your car. More

Randy Els is the best service consultant I have ever come across. He has done fantastic job every time. Trust and credibility is very important to me. Please pass on my compliments. across. He has done fantastic job every time. Trust and credibility is very important to me. Please pass on my compliments. More

I was a customer of MBGH from 2003 until 2008 and made a bad decision to buy what was probably my last (5th) Jaguar from Momentum. Then tried a Lexus from Westside, which was also a disappointing experience bad decision to buy what was probably my last (5th) Jaguar from Momentum. Then tried a Lexus from Westside, which was also a disappointing experience both in terms of the poor quality of the vehicle and their lack of product support. So, I'm back. Took my SL in for factory maintenance and I am very pleased with the entire experience. Randy Els is both very knowledgeable and very personable. I know a lot about cars and I really appreciate the fact that he took time to listen to my concerns and answered my questions in detail without talking down to me. He also made a special effort to investigate a minor repair, and along with the technician, figured out what was wrong. Everyone I dealt with yesterday seemed happy and not stressed out, which is refreshing. I'm glad to be back and feel that the money I spent on repairs was money well-spent to protect my investment. I highly recommend Mercedes Benz of Houston Greenway. John Durfey More

I will always choose Jay as my service advisor as long as I own my Mercedes Benz. I have had many different service advisors in the past and by far Jay has been the best! I own my Mercedes Benz. I have had many different service advisors in the past and by far Jay has been the best! More

I have had the same service manager for a few years, and Jay Kohn is great! He is definitely a reason I will consider coming back to Greenway when it is time to buy a new car. There is another Mercedes Dea Jay Kohn is great! He is definitely a reason I will consider coming back to Greenway when it is time to buy a new car. There is another Mercedes Dealer 10 minutes from my house but I will drive 30 minutes because of the great service and great people at Greenway! More

My Service Advisor, Mike Walsh, is the MAIN reason that I am proud to have purchased my S550 from MB of Houston Greenway. I now have years of working with Mr. Walsh and I truly trust him and can easily recom am proud to have purchased my S550 from MB of Houston Greenway. I now have years of working with Mr. Walsh and I truly trust him and can easily recommend him to others and encourage them to consider MB of Houston Greenway for their next MB purchase if they can have Mr. Walsh assigned to take care of their after purchase needs. To be clear, I immediately trusted Mr. Walsh years ago and have only had years of reminders that the trust was the correct initial reaction to him that has been reconfirmed year after year. More

You can't find a better service rep than Randy Els - period. He is always courteous and diligent and works to make the process as seemless as possiblel. period. He is always courteous and diligent and works to make the process as seemless as possiblel. More

Mike Weibel was great to work with while shopping for a new car. He helped find our family exactly what we wanted and could afford. He made the process of trading in 2 cars for 1 very easy. He was very co new car. He helped find our family exactly what we wanted and could afford. He made the process of trading in 2 cars for 1 very easy. He was very courteous and professional. I look forward to buying another car with him in the future. More