Mercedes-Benz of Houston Greenway

Jerry Jow did a great job of accomodating me when I showed up unannounced with a service issue on a very busy Saturday. Thank you!! showed up unannounced with a service issue on a very busy Saturday. Thank you!! More

For the past 2 1/2 years I have been bring my vehicle here for service, I primarily work with Jerry Jow. Jerry is always pleasant and he keeps me updated on my vehicle's status; this makes me feel confi here for service, I primarily work with Jerry Jow. Jerry is always pleasant and he keeps me updated on my vehicle's status; this makes me feel confident in Greenway's Service Center. More

We recently had our 2010 S550 serviced at Mercedes Greenway in Houston. It's the most consistant service that we've ever experienced. Our service writer, Mike Walsh, is (always) the consummate profe Greenway in Houston. It's the most consistant service that we've ever experienced. Our service writer, Mike Walsh, is (always) the consummate professional, and we are customers for life. We recently heard that the new Range Rover is due to arrive soon, and we are in the market to replace our 2008 GL550, next year. However, we quickly realized that we could never buy another brand (other than Mercedes), simply because we would never receive the level of service that we enjoy with Mike and the service department at Greenway. Deciding not to buy another brand because we like our current dealership's service dept. so much?? Crazy, right? No, that's truly how we feel. More

Kevin Graves is an asset to the Mercedes team as he provides both professional and accomodating solutions wihtin your timeframe. In addition the years of dedicated service Kevin has influences repeat provides both professional and accomodating solutions wihtin your timeframe. In addition the years of dedicated service Kevin has influences repeat business to the Mercedes clientele as stability. More

I am very pleased that everyone took the time and effort to identify and fix a problem with the fuel measuring system that made me uncomfortable whenever I was out of town. The guage had been unreliable and to identify and fix a problem with the fuel measuring system that made me uncomfortable whenever I was out of town. The guage had been unreliable and erratic since I purchased the car. More

I have had my Mercedes for five years and all service has been done at Greenway. Without exception, the service has been courteous, efficient, and timely. Chris Jones is our service consultant. He is knowled been done at Greenway. Without exception, the service has been courteous, efficient, and timely. Chris Jones is our service consultant. He is knowledgeable and explains things clearly. When I buy my next Mercedes, it will be at Greenway, because of the excellent service. More

Do you believe this dealer sell a GLK 350 just has $200 margin? Mack(Mac) told me this story. I don't think he is an honest guy. And he seems very arrogant. I had very bad experience with him when I am try margin? Mack(Mac) told me this story. I don't think he is an honest guy. And he seems very arrogant. I had very bad experience with him when I am trying to leese a GLK 350. I disappointed his work especially he is a manager. This dealer is very disorganized. We took 40 mins to look for a car. Finally, the front window of the car is broken. What kind management? Do you suppose to get a good service from this dealer? More

I did not have an easy situation, dealing with a not so easy divorce. I gave Larry the specifics and worked out an excellent deal. He emailed, text, and called with information re: my vehicle since it was easy divorce. I gave Larry the specifics and worked out an excellent deal. He emailed, text, and called with information re: my vehicle since it was coming from another location. As soon as it arrived he gave all the details that came with the vehicle and I was so excited. I was referred to him through and previous buyer (Renferd Joseph) and will refer him to anyone I know that is looking for a great vehicle at a good price. Also the sales manager supervisor (not sure of his name) greeted me twice assuring that I was happy with the sale. Thanks again. Crob More

My service consultant gave my OUTSTANDING service. He gave me the time, and detailed attention that was needed with great patience. We went over every item that was not in good condition with the car, a gave me the time, and detailed attention that was needed with great patience. We went over every item that was not in good condition with the car, and when the car was returned to me, every single item had been corrected/fixed to my satisfaction. He is very good at what he does, with excellent customer service skills !!! More

Excellent service from the get go. Jay Gomez, salesman, and Dawn Villareal, finance, were very helpful through the entire process. They really shoed passion and knowledge on their work. I really enjoyed th and Dawn Villareal, finance, were very helpful through the entire process. They really shoed passion and knowledge on their work. I really enjoyed that afternoon when I bought my first Mercedes Benz at MB Greeway, a real jewel. I am enjoying my 2013 E350 C model and I am looking forward to buy a second car for my wife soon. I will truly recommend MB Greenway to my friends and family More