Mercedes-Benz of Houston Greenway

I want to personally thank our Service Advisor, Jerry Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston Grenway Mercedes-Benz with no appointment and were greeted warmly. Jerry and Damond both understood our concerm and worry about not being from Houston and having car trouble. They both were gracious and diagnosed the problem and had us on our way within a couple of hourse. My family and I appreciate their professionalism and personal service. Sincerely, Dr. Robert R. Galvan, Jr., Austin Texas More

Jerry Goggins has been my service manager for over 8 years. This is the third vehicle of mine he is taking care of. He is very knowledgeable about the various Mercedes models. I am always treated fairly years. This is the third vehicle of mine he is taking care of. He is very knowledgeable about the various Mercedes models. I am always treated fairly on non warranty service charges. More

Chris Jones at Mercedes Greenway is one of the best I have ever had the pleasure of dealing with. Chris is careful to make sure I know how long something will take - and I have yet to be surpised about have ever had the pleasure of dealing with. Chris is careful to make sure I know how long something will take - and I have yet to be surpised about a maintenace item or the length of time necessary to complete the task. Thanks Chris ! More

As I have stated before I have worked with Mike Walsh. He is extremely professional. Mike goes out of his way to meet my needs and his friendly manner makes the visit exceptional. I usually schedule my v He is extremely professional. Mike goes out of his way to meet my needs and his friendly manner makes the visit exceptional. I usually schedule my visits, this time I could not. It did not make a difference. Mike has always been there for me. I would recommend him without hesitation. More

My visit to Mercedes-Benz of Greenway was one that I greatly appreciate. From the time I pulled onto the property yesterday morning until when I picked up my vehicle this afternoon, I had no complaints. greatly appreciate. From the time I pulled onto the property yesterday morning until when I picked up my vehicle this afternoon, I had no complaints. The initial contact with the young men greeting me when I pulled onto the property was very good and courteous. They were attentive and wanted to make sure I was comfortable. My assigned Service representative, Gaylynn, is out. So, I worked Chien Tsai. He was very attentive and I felt as though we had worked together before. He was thorough and made sure my car was returned in mint condition. He called and explained everything to me prior to me picking the car up and spoke with me when I arrived to get the car. I would also like to add the Roadside Service I received from Damond was excellent. When you have car problems, you tend to become frustrated and stressed. Damond's demeanor and overall concern made me feel so much better. More

I recently purchased a car from Brandon Deere at Mercedes Benz of Houston- Greenway. I had impeccable service from the moment I walked in. Brandon was extremely knowledgeable about the car I purchased and ot Benz of Houston- Greenway. I had impeccable service from the moment I walked in. Brandon was extremely knowledgeable about the car I purchased and other cars the dealership offered. This is my first Mercedes, I was driving a Lexus before. Hands down Brandon provided me with better service from the moment I walked in than I ever received at Lexus. Car buying can be very stressful and unenjoyable, but Brandon made the process easy and stress-free for me. I highly recommend talking to Brandon if you are in the market for a new car. More

I worked with Maria(Coco) for 6-10 months before I bought the car. She was very patient and curtious during this time. I really enjoyed working with her. the car. She was very patient and curtious during this time. I really enjoyed working with her. More

I made an appointment and was met promptly by Chris. He was thorough and quick and knowledgable and had my car ready later that same day (we thought it might take 2 days to fix.) Overall the whole experie was thorough and quick and knowledgable and had my car ready later that same day (we thought it might take 2 days to fix.) Overall the whole experience was great. More

Jay Kohn is a wonderful addition to your org.and I always fell totally at ease that he will get me in and out quickly and always look out for my best interest,not only in maintaining the car properly,but als fell totally at ease that he will get me in and out quickly and always look out for my best interest,not only in maintaining the car properly,but also as it relates to cost considerations, thanx ( I offer these comments because your employee consistently does such a fine job for you. Good people need to be recognized for "doing it right" ) More

Jerry Goggins has been my service advisor for years. I recently came in for a service on my vehicle. Jerry's customer service is 2nd to none. Jerry and Darrell Williams are always very helpful during my recently came in for a service on my vehicle. Jerry's customer service is 2nd to none. Jerry and Darrell Williams are always very helpful during my visits. Thanks and keep up the great work!! More