Mercedes-Benz of Houston Greenway

Jay provided truly exceptional service. I can trust when I bring my car in, everything will be taken care of, even things I didn't expect- they always look over the car for any potential problems and addres I bring my car in, everything will be taken care of, even things I didn't expect- they always look over the car for any potential problems and address recalls when I go in. As a bonus, I always leave with a fresh, clean car. He is truly professional and one of the best in the business!! More

Chien Tsai is an excellent Service Advisor, and Darrell Williams is a fantastic Service Manager, both are a true asset to MB Greenway, and the MB brand. Everything was handled in a professional manner duri Williams is a fantastic Service Manager, both are a true asset to MB Greenway, and the MB brand. Everything was handled in a professional manner during my time of distress. Being broken down and out of town away from your home dealership is no fun, but MB Greenway was fabulous to work with. THANK YOU for such a great exsperience! Promote Chien and Darrell! More

Faced with a nearly dead battery at 4pm on a Friday I rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they clo rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they close at 5pm but my service advisor, Jerry Jow, rallied to find a mechanic willing to stay late and replace my battery and complete a few other necessary checks. Less than one hour later, the work had been completed and I was able to leave with my dependable 450 GL and very, very satisfied once agian with Meredes Grrenway and Jerry Jow. More

Best Customer Service Department of any luxury car on the market. Staff greets you upon arrival and makes the check in/check out process quick and easy. the market. Staff greets you upon arrival and makes the check in/check out process quick and easy. More

I, Delores Ross, was in searched for a new car, and I asked my son Kevin Knight to assist me. Kevin has owned a Mercedes for several years. Kevin recently purchased his Mercedes G500 from Greenway Merced asked my son Kevin Knight to assist me. Kevin has owned a Mercedes for several years. Kevin recently purchased his Mercedes G500 from Greenway Mercedes and Brandon was his Salesman. I live in the Killeen/Ft. Hood area. My son went to your dealership and with Brandon assistance found the Mercedes 2011 E350. Kevin said he was able to test drive it and he loved the way the car looked and drive. Sight unseen, I agreed to purchase the car. Brandon and I communicated by phone and e-mail. When I arrived on Friday (11/30/12), Brandon greeted me and made me feel special. I was very excited and happy about purchasing my very first Mercedes. Brandon stayed with me through the whole process. He took me and Kevin for a test drive. Brandon showed and explained how to operate the car. Brandon told me that if I should have any questions or concerns regarding my car to please call him. I returned back to the Killeen/Ft. Hood area and all my friends and co-workers just love my car. I was happy to tell them where I purchased my car. I highly recommend Greenway Mercedes Dealership. Thank You, More

Jessica is my service service advisor and is exceptional. She is professional, friendly, and always knows my name. I always tell others that have Mercedes to ask for her to be their advisor! exceptional. She is professional, friendly, and always knows my name. I always tell others that have Mercedes to ask for her to be their advisor! More

Carlos met and exceeded expectations in working with me to get a quote on repairs that I will address in Q1/Q2 of 2013. The experience met the high expectations that Mercedes owners would/should have. T to get a quote on repairs that I will address in Q1/Q2 of 2013. The experience met the high expectations that Mercedes owners would/should have. This is why I continue to bring my Mercedes back to Greenway for all service related needs. More

It was a great experience with nice loaner car and was asked if I was helped couple of times while I was waiting outside for few mins. asked if I was helped couple of times while I was waiting outside for few mins. More

Have dealt with Kevin Graves before and I find him to be an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and great with timely updates on the service status of my vehicle. He always gave me recommendations when I asked for it and walked me through the process. I know that I can trust him and what he advises for my situation. That sort of professionalism and knowledge is outstanding to me and I value it very much. Best regards, Chris Sanchez Executive Information Security Engineer/Architect Security and Privacy IBM Global Business Services 720-395-1998 office 832-423-0726 mobile 509-355-6690 fax cmsanchez@us.ibm.com More

Jay Gomez, Internet Sales Manager and New Car Sales is the MAN! The level of consideration, service and patience that Jay had during the purchase of my new car is world-class, and I highly recommend deal the MAN! The level of consideration, service and patience that Jay had during the purchase of my new car is world-class, and I highly recommend dealing with him. I negotiated the entire deal via email and phone, as I live in Dallas Texas, and things went as smoothly as any bargaining session could go. At no point was I made to feel like a second-class buyer because I didn't come in person during the negotiating phase. Jay was very attentive, and always went the extra mile to get the information I needed. As with any negotiation, there were hiccups and tough spots, but Jay stuck with it and tried his very hardest to keep the discussion going. The day I came to pick up the GLK350 and drive back home, I was well taken care of, and every little question I had was answered courteously and thoroughly. Jay was very knowledgeable. The finance department, Melissa Sanchez helped me complete the transaction with a minimum of pressure and fuss, and I was in and out of there in much less than an hour. I even got a call from Jay the next day to see if I had any questions that came up on the drive home. That shows dedication to establishing a long-term relationship with customers, and more dealerships should be this way. Thanks Jay! More