Mercedes-Benz of Houston Greenway

The reason for my favorable ratings above are due to the individual sales person - Joseph Washington - who in my opinion, has been the most profession, knowledgeable and curteous sales person I have dealt w individual sales person - Joseph Washington - who in my opinion, has been the most profession, knowledgeable and curteous sales person I have dealt with in my +35 years of purchasing vehicles. I have purchased my 2nd vehicle from Joseph and there was no let down in any aspect of service or professionalism - in fact, his knowledge and competense were even better than my first experience. I would recommend Joseph and Greenway to anyone. More

I am writing this review because of the exceptional service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. More

Just a note of recognition and to complement one of service advisors, with regard to Gaylyn Barney, who consistently provides exceptional customer service! And ensures attention to detail when my vehi service advisors, with regard to Gaylyn Barney, who consistently provides exceptional customer service! And ensures attention to detail when my vehicle is serviced at Greenway Mercedes-Benz, as only Mercedes-Benz does!!! And would highly recommend this dealership as the one to have your vehicle serviced at without hesitation!!! More

The "personal touch" provided by these two individuals was simply outstanding. They were very engaging and really listened to what we wanted in our new car. Both individuals made my wife and individuals was simply outstanding. They were very engaging and really listened to what we wanted in our new car. Both individuals made my wife and I feel like we were the most important customers they worked with. Again, attention to details, (all phases associated with purchasing car) was the very best service we have ever received over the years of buying many cars. We would recommend this dealership without hesitation. We definitely tell everyone about how wonderful Mr.Frazier and Ms. Villarreal are...they are simply good people. THANKS. More

I recently purchased a vehicle from MB Greenway in Houston, Texas. The manager, Mike Jerome, introduced me to Ali Akhavan, our sales representative. Ali was very professional, efficient with my time Houston, Texas. The manager, Mike Jerome, introduced me to Ali Akhavan, our sales representative. Ali was very professional, efficient with my time, and very knowledgeable about Mercedes Benz in general and about my vehicle in particular. Ali listened to me regarding the features that I was wanting in my vehicle and found the perfect one. The paperwork process was also efficient with Jennifer McNicholas. And she was professional and friendy. I found all of the staff that I dealt with at this dealership to be very professional and friendly. I will definitely continue shopping here. This is my 5th vehicle purchased or leased from this dealership. The people here are why I continue to come back! More

BEWARE I would NEVER buy from this dealership again as long as MACK ALBUKHARI is employed there as the New Car Sales director and JEFF QUISENBERRY is the General Manager!!!! Bao Pham is a GREAT sales man long as MACK ALBUKHARI is employed there as the New Car Sales director and JEFF QUISENBERRY is the General Manager!!!! Bao Pham is a GREAT sales man and highly recommend!! If you do buy from here keep your fingers crossed that you have NO issues when taking delivery of your car. I bought a brand new Mercedes from here and it was damaged when we went to pick it up. MACK ALBUKHARI promised to fix the issue like new with no problems. BIG MISTAKE!! After several trips back to the dealership it wasn’t fixed "like new". He was the most unprofessional and arrogant person I have ever interacted with in my life. Each time we returned to have it fixed he was ruder than the first time i.e., said "all the Mercedes are damaged somewhere, plastic is supposed to be bubbled and messed up, and then simply said we are ANAL". The GM Jeff Quiesenberry wouldn’t return any calls or emails after numerous attempts. We never mentioned that we were unhappy when attempting to contact him, just stated we wanted to share our new car experience at his dealership. As far as MACK AND THE GM JEFF they treat you as if they have no interest that you made a purchase from them and you are just another sale. We have never been treated so poorly when purchasing a car. Therefore HIGHLY unsatisfied with my new car purchase at Mercedes-Benz Greenway!!! More

Car buying for me was always a horrible experience. Jim Fraser changed that. He is very knowledgeable, friendly and attentive - even making sure my post-purchase servicing is handled professionally. All- Fraser changed that. He is very knowledgeable, friendly and attentive - even making sure my post-purchase servicing is handled professionally. All-in-all, an amazing customer experience. I will continue going back to Jim, and Mercedes Greenway for future car purchases. More