Mercedes-Benz of Honolulu

I enjoy working with my service advisor, Craig Hironaka…always friendly, helpful, and caring, Appreciate the complimentary car wash every time my car is serviced. Hironaka…always friendly, helpful, and caring, Appreciate the complimentary car wash every time my car is serviced. More

Have been using MBZ- HNL for service over the years and work with Jessica Chun (Service Advisor). I recently purchased a CPO from them and I was having some battery issues and called Jessica. She got me on work with Jessica Chun (Service Advisor). I recently purchased a CPO from them and I was having some battery issues and called Jessica. She got me on the schedule. Jessica called me with all the details and kept me informed with the issues. She is always professional and very knowledgeable. In this particular visit- she went above and beyond to help me out. I also want to give a shout out to Jerry-who picked me up and drove me back to Kailua in the shuttle. All in all in my experience, the customer service is top notch. More

I was kept informed as to the progress of repairs. Took time because we needed authorization from the warranty company to approve the repairs. Once received the service was prompt, and I am very satisfied time because we needed authorization from the warranty company to approve the repairs. Once received the service was prompt, and I am very satisfied with the communications on progress of the repairs. Job well done! Thank You More

My only complaint would be that I paid for service A in advance but tire rotation wasn’t include? 🤔 advance but tire rotation wasn’t include? 🤔 More

Everyone was very helpful & courteous .We ordered the Everyone was very helpful & courteous . We ordered the vehicle & it arrived as expected Everyone was very helpful & courteous . We ordered the vehicle & it arrived as expected More

Amazing friendly customer service. Sales and service department works well together, made my experience extremely pleasant. I look forward to own more Mercedes cars. Truly a great experience. department works well together, made my experience extremely pleasant. I look forward to own more Mercedes cars. Truly a great experience. More

Excellent service!My service advisor, Gabrielle Perez Excellent service! My service advisor, Gabrielle Perez always takes care of me and always provides me with amazing customer service! Very detailed a Excellent service! My service advisor, Gabrielle Perez always takes care of me and always provides me with amazing customer service! Very detailed and will keep in touch with you while your car is being serviced. It’s always a pleasure working with her! Staff at Mercedes Honolulu are all very friendly and helpful, I’ve never have any issues. More

Gabrielle was my service writer. She communicated with me, about the service well. Explained what will be done to the vehicle as well as recommended other services. me, about the service well. Explained what will be done to the vehicle as well as recommended other services. More

I was very disappointed for Dale Payson. I had a test drive schedule appointment which Quang from the Mercedes scheduled me to set up test drive but when I came to the dealership, Once I arrived at the d drive schedule appointment which Quang from the Mercedes scheduled me to set up test drive but when I came to the dealership, Once I arrived at the dealer and Dale Payson wouldn't let me test drive S. The reason I was there was because my good friend Thomas who's a CIA agent as he's currently still in DC for work assignment asked me to do a test drive of the new model as he plans to buy this type of model and that's why I made an appointment for a test drive. Dale's response said that "I was not able to afford that car, that car is way too expensive five times of the price I bought etc." And that's NOT a good answer. Sorry Dale! You cannot underestimate someone's financial or ability. I bought my old GLA a few years ago and I loved my car! but yesterday I was there for a reason as my friend asked me to do a test drive. Very disappointed! In the future, going forward, I would find another sales executive if I need to buy a new Benz. Please do not underestimate people. I didn't speak too much when I talked to Dale...I just said I was there to do a test drive. More

Excellent Service Department. My recent visit to the service department was excellent. Clean, safe environment. Good communications. They were very attentive to my needs and my schedule. They are excel service department was excellent. Clean, safe environment. Good communications. They were very attentive to my needs and my schedule. They are excellent in customer service! Was able to avoid an extra appointment. More