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Mercedes-Benz of Honolulu

Honolulu, HI

Overview
Reviews
4.7
727 Reviews
Call Dealership (808) 592-5600
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818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 727 reviews

October 03, 2021

Best service. Friendly atmosphere and always have loaner ready while my car is being fixed. More

by Tessie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Report | Print
Oct 04, 2021 -

Mercedes-Benz of Honolulu responded

Hi Tessie, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Providing a loaner vehicle is one of the many perks we offer to our guests. Our team is grateful to have earned your business and we're looking forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

September 17, 2021

I've been with Warren since 2001. Best service rep ever. Always satisfied with the overall experience. More

by outlaw-23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Ishii
Report | Print
Sep 19, 2021 -

Mercedes-Benz of Honolulu responded

Hello there, Thank you for choosing Mercedes-Benz of Honolulu to attend to your maintenance needs! We are honored to have your ongoing patronage and that Warren has been working with you since 2001 as he is one of the best in the business! We thank you for taking the tie to leave us your kind regards and are here for you should you have any questions or Mercedes-Benz needs. All the best, Your Friends and Family at Mercedes-Benz of Honolulu

September 13, 2021

Hi. Hats off to Devin in the Service department. Very responsive to wife’s concerns and helping us. More

by Errol
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kui and Devin
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Sep 15, 2021 -

Mercedes-Benz of Honolulu responded

Hello there, Thank you for choosing Mercedes-Benz of Honolulu to attend to your service needs. We are happy to hear that Devin was able to assist in getting your wife's vehicle back to tip-top shape! Should you have any additional questions or Mercedes-Benz needs, please don't hesitate to reach out to our team! Best, Your Friends and Family at Mercedes-Benz of Honolulu

Sep 16, 2021 -

Errol responded

Special thanks to Dennis! GM for Mercedes Benz of Honolulu… quick action to reaffirm our trust and confidence in the Mercedes Brand. Hats off to Devin in Maintenance…Listened to our maintenance concerns and worked diligently to resolve our concerns. Great car! Courteous shuttle drivers…Hansen and Jerry! Thanks guys for taking care of us! Go Team!

September 08, 2021

Gabby, who helps me is exceptional. She is honestvon what service the car really needs, arranges a loaner so I have transportation as work is done. More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabby is exceptional
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Sep 27, 2021 -

Mercedes-Benz of Honolulu responded

Hi Heather, We absolutely value your feedback for Gabby and thank you for the wonderful recommendations! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

September 02, 2021

Angie was a great sales representative! She was prompt to respond to my online inquiry and was able to get me everything I needed to complete the transaction over the phone. I have yet to receive the vehicl More

by tparongao
Price
Recommend Dealer
Yes
Employees Worked With
Angie Martinez
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Sep 05, 2021 -

Mercedes-Benz of Honolulu responded

Hello, What a wonderful review! Thank you for taking the time to share and for the 5 star rating! We are happy to know that Angie worked with you from the very start as she is one of the best in the business! We look forward to when you receive your vehicle! We are truly grateful to have earned your business and we look forward to serving you for many years to come! Congratulations and enjoy every mile! Best, Your Friends and Family at Mercedes-Benz of Honolulu

August 28, 2021

Chris Farmer and Angie Martinez provided fantastic service and most knowledgeable about the GLE. This is the 4th Mercedes we have purchased from Chris. Always a pleasure. Mahalo piha, Mark. More

by Mark D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Farmer and Angie Martinez
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Aug 31, 2021 -

Mercedes-Benz of Honolulu responded

Hi Mark, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Chris and Angie show our dedication in providing world-class Mercedes-Benz Service experiences! Looking forward to your next scheduled service visit with us! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

August 24, 2021

Exceptional service, efficient operation, friendly atmosphere. No games here. I was in and out within an hour. More

by jnash
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc
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Aug 25, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Wow! Our team is truly flattered to see your generous 5 star rating! Thank you for your business and the opportunity to serve you. Let us know if you ever have any questions or Mercedes-Benz needs! Take care, Your Friends and Family at Mercedes-Benz of Honolulu

August 23, 2021

The valet staff was courteous and professional. Jessica always professional. More

by kdas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 25, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for leaving us this amazing 5-stars rating! Jessica and our team of associates are looking forward to serving you for many years to come! Best, Your Friends and Family at Mercedes-Benz of Honolulu

August 22, 2021

Nice lounge and excellent customer service! First time to the and was pleasantly surprised for the professionalism and friendly service received. The tire replacement was nicely done and the total experience More

by Dcabalang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Perez
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Aug 22, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for your business & the 5 star rating! The team at Mercedes-Benz of Honolulu would like to welcome you to our family and appreciate the opportunity to earn your business. We appreciate your kind compliments about our Service Drive and are elated to hear that your visit was met with professionalism and friendly staff. We look forward to serving you again at your next scheduled maintenance interval! Driven to Excellence, Your Friends and Family at Mercedes-Benz of Honolulu

August 22, 2021

Warren, service advisor was very helpful and courteous. He did a good job having the technician restoring the alarm blinking red light back in the alarm system. More

by mlumh3h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren
Report | Print
Aug 24, 2021 -

Mercedes-Benz of Honolulu responded

Hello, Thank you for your feedback and the opportunity to serve you! We are so thrilled to know Warren and our team of experts were able to address your vehicle concerns. Our team looks forward to serving you again at your next scheduled service interval. Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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