Mercedes-Benz of Honolulu

Satisfied with service for 13 years We have been dealing with Mercedes Benz of Honolulu for 13 years. All of those years our Service Adviser has been Jeffrey de Corte. We will not go to We have been dealing with Mercedes Benz of Honolulu for 13 years. All of those years our Service Adviser has been Jeffrey de Corte. We will not go to anybody else. Jeffrey goes above and beyond his job to help with problems. He told me to come in and get my Tires checked anytime. He is a professional and knows his job. More

Fantastic! From: Robin Charles Glass [mailto:glassr@hawaiihome.cc] Sent: Monday, May 04, 2015 1:29 PM To: 'Jason Onizuka' Subject: RE: The inspection on From: Robin Charles Glass [mailto:glassr@hawaiihome.cc] Sent: Monday, May 04, 2015 1:29 PM To: 'Jason Onizuka' Subject: RE: The inspection on your CLK320 has been completed Jason, Thank you. My compliment to you and Mercedes Benz Hawaii probably won't come as a surprise to you. I'm sure you folks are routinely showered with better compliments than mine. From the moment my tires roll up your driveway incredible things start happening, people are there ushering you into the service bay, immediately facilitating service, making things easy for you where possible, treating you with care, communicating thoroughly and accurately and this service report you sent me is outstanding. I love that it's an emailed pdf that details out what was done to my car and what you recommend and why. Now that is responsible and it's a document that I can work with until my next service visit. A lot of people don't buy Mercedes because they think they are expensive but matched with service like Mercedes Benz Honolulu has provided me with since I got my first Benz in 2005, I believe the total cost of ownership is less than it would have been with a lesser vehicle. And my Benz is safer and drives nicer than those other cars. Thanks again to you, MB Honolulu and Mercedes Benz Brand for providing the ultimate in driving experiences. Aloha, Robin Glass From: Jason Onizuka [mailto:jonizuka@fjhawaii.com] Sent: Monday, May 04, 2015 12:21 PM To: glassr@hawaiihome.cc Subject: The inspection on your CLK320 has been completed Robin Glass, Please see the attached report of which I am sending you a Recommended Action Plan regarding your vehicle. You may contact me at 808-592-5623 or e-mail me at jonizuka@fjhawaii.com if you have any questions. Thank you for the opportunity to service your vehicle. Sincerely, Jason Onizuka More

Service Department Very please with all the help I was provided.. From the time I called for appointment and on. Got a very nice, clean loaner, Mr. Jason Onizuka was Very please with all the help I was provided.. From the time I called for appointment and on. Got a very nice, clean loaner, Mr. Jason Onizuka was very helpful, most especially in re-connecting my new cell phone with the car blue-tooth. Thank you, Thank you.. More

Excellent and accommodating We had been looking at various new cars. So we were already tired. We walked into the showroom and was greeted by a salesperson (Kanoe) and started a We had been looking at various new cars. So we were already tired. We walked into the showroom and was greeted by a salesperson (Kanoe) and started answering questions that I had. He was very knowledgeable in the product and your inventory. Which directed us to a few cars that he thought we would be interested in. My wife and I are very happy with the C300 that we chose, color and options. I am very happy with the purchasing transaction from walking in to driving off. More

customer service very good customer service, this is my third car from Mercedes ,I have tried other brands too but no one exceeded my expectations other than Mercede very good customer service, this is my third car from Mercedes ,I have tried other brands too but no one exceeded my expectations other than Mercedes. More

Exceptional employees in Honolulu Dennis Rademacher Stephanie in Service Department Robin Reyes in Sales Lot boys are awesome too Love that the service depa employees in Honolulu Dennis Rademacher Stephanie in Service Department Robin Reyes in Sales Lot boys are awesome too Love that the service department is open on Saturdays More

Maintenance I'm delighted that you don't want me under the hood. What I thought was a minor item, involved more work than I realized (removal/reinstallation of I'm delighted that you don't want me under the hood. What I thought was a minor item, involved more work than I realized (removal/reinstallation of belly pan) to get to the drivers side lens clips. More

Our sales was very accommodating and nice down to earth Very friendly atmosphere and our sales person was extremely helpful and nice. The only drawback was the financing part where, going back and forth Very friendly atmosphere and our sales person was extremely helpful and nice. The only drawback was the financing part where, going back and forth with the bank and dealership. Usually dealership would do all the leg work for their clients however it wasn't the case. I believe that the sale could have been done in a timely manner if the finance person gave us the PO, in 15 since my bank was still open. So having to wait over the weekend for my bank to open and having to go back and forth was very inconvenience. We knew we were going to purchase for sure but that was the drawback, and finance person not very friendly. Overall, we enjoyed our sales person. Will definitely come back here to buy a brand new MB for my fiance. More

EXCELLENT......as usual I have been a customer of Mercedes Benz for over (15) years and continue to purchase a new vehicle. Each time I have gone into the dealership I am al I have been a customer of Mercedes Benz for over (15) years and continue to purchase a new vehicle. Each time I have gone into the dealership I am always greeted properly with a smile. My representative Kanoe (sales) and Warren (service) department and Paul & Kwon (Financial) and Kewika (Manager) have treated me with respect for many many years & I am very GREATFUL to all of them. Words cannot describe their professionalism and experience to deal with CUSTOMERS over the years. I appreciate everyone there at the company!!!!! EVERYONE in my eyes are very well trained and knowledgeable in their work and job performance & take PRIDE in everything that they do to create an EXCELLENCE atmosphere. I would HIGHLY RECOMMEND your company to my friends and relatives. More

Commendation for Dale Payson I have given him 5 star as he was exceptional when I was there. He made me feel welcome and important. Told me important things about the car I want t I have given him 5 star as he was exceptional when I was there. He made me feel welcome and important. Told me important things about the car I want to purchase at that time. More