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Mercedes-Benz of Honolulu

Honolulu, HI

Overview
Reviews
4.7
727 Reviews
Call Dealership (808) 592-5600
View Awards

818 Kapiolani Blvd

Honolulu, HI

96815

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Showing 727 reviews

November 17, 2021

Very accommodating, courteous and helpful. Always a pleasure working with everyone! My car was returned in a timely manner. More

by Sharon Pang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Sharon Pang, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We look forward to seeing you again at your next scheduled interval. Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

November 10, 2021

Thoroughly enjoyed my new-car-buying experience with Yuji who was very friendly, attentive, and helpful! Mahalo Yuji! More

by flfines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuji Tazaki
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Nov 11, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Flfines, Congratulations on your gorgeous Benz! Thank you for choosing Mercedes-Benz of Honolulu! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Yuji ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. Our team of experts are looking forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Kind Regards, Your Friends and Family at Mercedes-Benz of Honolulu

November 05, 2021

Thank you for the very good, friendly service by Jeffrey. Much appreciated. Thanks for the quick turn — the problem was diagnosed and fixed quickly. Mahalo! More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey DeCorte
Report | Print
Nov 05, 2021 -

Mercedes-Benz of Honolulu responded

Hello James, Thank you so much for your awesome review and 5-stars rating! Your rating reflects our mission; delivering world-class service experiences! It brings us so much joy hearing that Jeff went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

October 30, 2021

I needed a battery replaced died on a Friday morning working the next 6 Days they fit me in .. very grateful since you can’t ride the bus on my night shift and I think you need a special pass now? More

by lindaburr321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Nov 01, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Lindaburr321, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team is looking forward to serving you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

October 25, 2021

Craig was truly caring and helpful! He was able to remedy an issue effortlessly! Thank You So Much Craig More

by Tropical1hi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig
Report | Print
Oct 25, 2021 -

Mercedes-Benz of Honolulu responded

Hi Tropical1hi, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Craig and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

October 20, 2021

Paulette is Fabulous!!!!Very professional, clear and Paulette is Fabulous!!!! Very professional, clear and concise. Loaner vehicle available is lime juice on a papaya!! More

by dodarod1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette
Report | Print
Oct 21, 2021 -

Mercedes-Benz of Honolulu responded

Hi Dodarod1, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Paulette and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Honolulu

Oct 21, 2021 -

dodarod1 responded

I love “to serve you for many years to come.”😁 Donelle

October 16, 2021

Service advisor Jessica's been very attentive and professional. She is a fabulous service advisor and a great asset for Mercedes-Benz of Honolulu. More

by skydeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Chun
Report | Print
Oct 18, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Skydeb, It's really rewarding hearing that Jessica went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

October 10, 2021

Been working with Gabby P. for the past four years, and she is the best. Always provides me with status updates and arranges a loaner while my car is being serviced. More

by carrie_ota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabrielle Perez
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Honolulu responded

Hi Carrie_ota, Our team of associates are excited to hear that you were assisted promptly and provided with wonderful service throughout your visit with Gabby P. Thank you for allowing Gabby the privilege to earn your business and attend to your service needs! We'll be sure to relay over the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! Best Wishes, Your Friends and Family at Mercedes-Benz of Honolulu

October 09, 2021

Craig Hironaka once again did a great job in keeping me apprised. Service department and lounge is very neat and the staff is very friendly and courteous. More

by Happy Camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Hironaka
Report | Print
Oct 11, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Happy Camper, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Craig Hironaka. We're glad to hear you enjoy Craig's work! We'll pass along the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

October 05, 2021

Paulette at the Kona service center was amazing. She and her team diagnosed a problem, informed me in a timely fashion, offered a loaner car as the repair would take time and arranged a discount. The safet More

by nicola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulette
Report | Print
Oct 05, 2021 -

Mercedes-Benz of Honolulu responded

Aloha Nicola, It's really rewarding hearing that Paulette assisted and provided you with amazing service throughout your recent visit with us! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Providing a loaner vehicle is one of the many perks we offer to our guests. Thank you for allowing Paulette the opportunity to earn your business and attend to your service needs! Our team is looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Honolulu

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