Mercedes-Benz of Honolulu

Outstanding Mr. Brad Thiessen took the time to understand the needs of the customer, and make you feel welcome. He was very friendly, and he stands out as others Mr. Brad Thiessen took the time to understand the needs of the customer, and make you feel welcome. He was very friendly, and he stands out as others reps within the dealership are not as friendly. He was quickly eager to work with me and my husband, and while going to the process took his time to introduce me to all individuals playing a role in this process. More

GREAT SERVICE CRAIG KEPT ME INFORMED ABOUT THE CONDITION OF MY CAR AND TOOK THE TIME TO FULLY EXPLAIN EACH ISSUE.HE. ALSO GAVE ME OPTIONS TO REMEDY EACH ISSUE AND C CRAIG KEPT ME INFORMED ABOUT THE CONDITION OF MY CAR AND TOOK THE TIME TO FULLY EXPLAIN EACH ISSUE.HE. ALSO GAVE ME OPTIONS TO REMEDY EACH ISSUE AND COST OF EACH OPTION WITHOUT ME ASKING! GREAT COMMUNICATION!WILL ASK FOR HIM EVERY TIME! More

effortless i am a lexus owner as well , for the first time in the three years of owning a mercedes the service rivals that of lexus, all due to the help of Jili i am a lexus owner as well , for the first time in the three years of owning a mercedes the service rivals that of lexus, all due to the help of Jilianna Parks, thanks Julianna! More

Satisfied with service for 13 years We have been dealing with Mercedes Benz of Honolulu for 13 years. All of those years our Service Adviser has been Jeffrey de Corte. We will not go to We have been dealing with Mercedes Benz of Honolulu for 13 years. All of those years our Service Adviser has been Jeffrey de Corte. We will not go to anybody else. Jeffrey goes above and beyond his job to help with problems. He told me to come in and get my Tires checked anytime. He is a professional and knows his job. More

Fantastic! From: Robin Charles Glass [mailto:glassr@hawaiihome.cc] Sent: Monday, May 04, 2015 1:29 PM To: 'Jason Onizuka' Subject: RE: The inspection on From: Robin Charles Glass [mailto:glassr@hawaiihome.cc] Sent: Monday, May 04, 2015 1:29 PM To: 'Jason Onizuka' Subject: RE: The inspection on your CLK320 has been completed Jason, Thank you. My compliment to you and Mercedes Benz Hawaii probably won't come as a surprise to you. I'm sure you folks are routinely showered with better compliments than mine. From the moment my tires roll up your driveway incredible things start happening, people are there ushering you into the service bay, immediately facilitating service, making things easy for you where possible, treating you with care, communicating thoroughly and accurately and this service report you sent me is outstanding. I love that it's an emailed pdf that details out what was done to my car and what you recommend and why. Now that is responsible and it's a document that I can work with until my next service visit. A lot of people don't buy Mercedes because they think they are expensive but matched with service like Mercedes Benz Honolulu has provided me with since I got my first Benz in 2005, I believe the total cost of ownership is less than it would have been with a lesser vehicle. And my Benz is safer and drives nicer than those other cars. Thanks again to you, MB Honolulu and Mercedes Benz Brand for providing the ultimate in driving experiences. Aloha, Robin Glass From: Jason Onizuka [mailto:jonizuka@fjhawaii.com] Sent: Monday, May 04, 2015 12:21 PM To: glassr@hawaiihome.cc Subject: The inspection on your CLK320 has been completed Robin Glass, Please see the attached report of which I am sending you a Recommended Action Plan regarding your vehicle. You may contact me at 808-592-5623 or e-mail me at jonizuka@fjhawaii.com if you have any questions. Thank you for the opportunity to service your vehicle. Sincerely, Jason Onizuka More

Service Department Very please with all the help I was provided.. From the time I called for appointment and on. Got a very nice, clean loaner, Mr. Jason Onizuka was Very please with all the help I was provided.. From the time I called for appointment and on. Got a very nice, clean loaner, Mr. Jason Onizuka was very helpful, most especially in re-connecting my new cell phone with the car blue-tooth. Thank you, Thank you.. More

Excellent and accommodating We had been looking at various new cars. So we were already tired. We walked into the showroom and was greeted by a salesperson (Kanoe) and started a We had been looking at various new cars. So we were already tired. We walked into the showroom and was greeted by a salesperson (Kanoe) and started answering questions that I had. He was very knowledgeable in the product and your inventory. Which directed us to a few cars that he thought we would be interested in. My wife and I are very happy with the C300 that we chose, color and options. I am very happy with the purchasing transaction from walking in to driving off. More

customer service very good customer service, this is my third car from Mercedes ,I have tried other brands too but no one exceeded my expectations other than Mercede very good customer service, this is my third car from Mercedes ,I have tried other brands too but no one exceeded my expectations other than Mercedes. More

Exceptional employees in Honolulu Dennis Rademacher Stephanie in Service Department Robin Reyes in Sales Lot boys are awesome too Love that the service depa employees in Honolulu Dennis Rademacher Stephanie in Service Department Robin Reyes in Sales Lot boys are awesome too Love that the service department is open on Saturdays More

Maintenance I'm delighted that you don't want me under the hood. What I thought was a minor item, involved more work than I realized (removal/reinstallation of I'm delighted that you don't want me under the hood. What I thought was a minor item, involved more work than I realized (removal/reinstallation of belly pan) to get to the drivers side lens clips. More