Mercedes-Benz of Honolulu

Quick & awesome! Great service. Quick & easy. Waited for the service as I live far away from dealer & they always try & accomodate by quickly & efficiently servicing m Great service. Quick & easy. Waited for the service as I live far away from dealer & they always try & accomodate by quickly & efficiently servicing my vehicle. Many open appointment times & dates to address service needs in a timely fashion. More

ER SERVICE Had several issues going on at once , battery died, safety check, health issues , my car got towed to Mercedes , juliane worked with me , sent someon Had several issues going on at once , battery died, safety check, health issues , my car got towed to Mercedes , juliane worked with me , sent someone to pick up my paperwork took care of all issues , and then delivered my car to my mothers house so I could return her car . I so appreciate what she did for me at this time ,and she has a delightful sense of humor which was much appreciated. thank you so much. The only down side was my clock was not reset , but I'm sure they can guide me thru that. More

Everyone was "on it"! All employees were busy assisting customers in a very professional and pleasant manner. wait time very minimal. Lounge clean and stocked with refreshm All employees were busy assisting customers in a very professional and pleasant manner. wait time very minimal. Lounge clean and stocked with refreshments, especially cold water for this hot day. More

Quick courteous service, shuttle service provided Excellent courteous service. Shuttle services to and from residence when needed. One even delivered touch-up paint to me en route to a pick-up Excellent courteous service. Shuttle services to and from residence when needed. One even delivered touch-up paint to me en route to a pick-up More

Excellent service Went in without an appointment due to a flat tire and was accommodated quickly. And got service done at the same time. Excellent service and hassle- Went in without an appointment due to a flat tire and was accommodated quickly. And got service done at the same time. Excellent service and hassle-free. More

c300 built to my specifications The build took 5 months,which I thought was too long to wait, but it was well worth the wait. It was exceptional and have received a lot of complime The build took 5 months,which I thought was too long to wait, but it was well worth the wait. It was exceptional and have received a lot of compliments from your sales staff and also from my friends... More

Amazing Experience !! Hi! I had a amazing experience! I worked with Brad and was impressed how he was so professional and friendly. I felt very comfortable working with h Hi! I had a amazing experience! I worked with Brad and was impressed how he was so professional and friendly. I felt very comfortable working with him. He kept in touch during the process and did everything he could to get my dream car for me. I will definitely see him again and also refer my friends and family to Brad. He's awesome!! I'm a very busy person and had to come back later to pick up my car and have Angela give me instruction. Angela was so nice that she waited for me. (I was her last appointment at the end of the day). She explained things so well! Angela was so friendly and personable that I felt we were old friends! Thank you to Wendy and Beka for working hard to get my loan for the car. If it wasn't for you, i wouldn't have this car! I appreciate all your hard work! Thank you Mercedes Benz of Honolulu for an amazing experience in getting my dream car! My family and I are truly blessed and happy in our ML. The roses was a nice touch too! I'm look forward to a lifetime of doing business with you all! Thank you, Cheryl Hazelgrove More

Excellent service and support from Jeff Decorte! Jeff was extremely professional and provided effective communication in person and via phone and email throughout the entire service process. The loa Jeff was extremely professional and provided effective communication in person and via phone and email throughout the entire service process. The loaner vehicle was a fantastic service option while my car was being serviced. More

Fit for a king Mark Mcmurray is so awesome, first hand knowledge as a brand specialist took care of all my questions and needs from paperwork to handing me the keys Mark Mcmurray is so awesome, first hand knowledge as a brand specialist took care of all my questions and needs from paperwork to handing me the keys to the car at signing. Couldn't have had a better experience car shopping! More

Best Service Possible I recently purchased a Mercedes from another dealer as I thought I was getting a good deal. The safety inspection was due at the end of August and it I recently purchased a Mercedes from another dealer as I thought I was getting a good deal. The safety inspection was due at the end of August and it was due for a Service D, so I decided to take it to the Mercedes dealer for service. I met with Jason and discussed in detail what would be done to the car and how much the service would cost. The next day, Jason called and explained the car was in worse shape than I thought and we talked through an action plan to get the car "healthy" again. Jason was open and straight forward with all the information he presented. While the cost of the repairs GREATLY exceeded what I had planned to pay, I knew the car would be take care of the right way. I could afford to make all the repairs at one time, but did take the dealership recommendations to get the car up to standard and will take it back in the future to finish the repairs. If your car needs service, take it to the Mercedes dealer and see Jason... Chad. More