Mercedes-Benz of Honolulu

Maintenance visit and bought a new car too! Took car in for a warning message. As usual, Craig Hironaka, my service advisor, was helpful and very efficient in taking care of matters. While wai Took car in for a warning message. As usual, Craig Hironaka, my service advisor, was helpful and very efficient in taking care of matters. While waiting, I wished to speak with Wendy regarding a warranty issue. She was with customers. So, looked at new cars in showroom. Guess what! With Kelsey Millner's great assistance, ended up buying a new car! It is probably on the ship to Hawaii now! More

Buying a certified mercedes I walked into the dealership without appt. I wanted to trade in my car. Robyn was assigned to me and got right on it. Within an hour I had the paper I walked into the dealership without appt. I wanted to trade in my car. Robyn was assigned to me and got right on it. Within an hour I had the paper work to my new used certified SUV. I checked on the car and told me they were ficin breaks and put on new tires. I was supposed to come back at 5pm to pick the car up. Robyn set my phone for me and and explained the dashboard etc. we ended up telling for an hour. He invited me to call him anytime I had questions or needed help with the car. He thanked me for my purchase. Robyn is a great salesman. He is not pushy he just helps you find what you are looking for and explains everything so you make informed choices. I would work with him anytime and recommend him to anybody wanting to purchase a Mercedes in Honolulu. More

GLK 350 Annual Service My annual service involved a major problem but through Warren Ishii's efficient action, it was taken care of and resolved to our satisfaction. The wh My annual service involved a major problem but through Warren Ishii's efficient action, it was taken care of and resolved to our satisfaction. The whole process from scheduling the appointment, requesting a loaner and receiving the car in a clean condition was above My expectation. It's always a pleasant experience to have it serviced at Mercedes Benz of Honolulu. More

A+ for Me Went in for regular maintenance. As usual they treated me very well. Car was ready earlier than estimated time. Picked up my car nicely washed and Went in for regular maintenance. As usual they treated me very well. Car was ready earlier than estimated time. Picked up my car nicely washed and clean and was out the door in a flash. These guys are the best!! More

Excellent service Craig is excellent at customer service! He is friendly, helpful and most importantly, knowledgeable about the specific car. He also know the specific Craig is excellent at customer service! He is friendly, helpful and most importantly, knowledgeable about the specific car. He also know the specific needs of the customer. More

My first experiment and the best one at a Benz-dealership The saleman Marc Mcmarray is really into his job. He explained in details and showed his knowledege on Mercedez Benz CLA 250. He spent his 4 hours on The saleman Marc Mcmarray is really into his job. He explained in details and showed his knowledege on Mercedez Benz CLA 250. He spent his 4 hours on his customer without showing any frustration, or tireness. Also, I had a great experience learning about the car this morning. She shows great knowlege about her Mercedez's and great explaination without confusion her customer. I will definitely come back for my second Benz. Thank you for your great services. More

all went well Charlie, finance person, all were knowledgeable . Liked the C-300, a demo, but near new at some savings. Dealership clean, upscale shows class. Li Charlie, finance person, all were knowledgeable . Liked the C-300, a demo, but near new at some savings. Dealership clean, upscale shows class. Like the. MB USA ads state, the best or nothing. Shall lease my next one from Charlie, and MB Honolulu. Mahalo, Peter. More

Exceptional Excellent service, quick and knowledgeable. Craig was an amazing service manager. An appointment was set quickly and a loaner provided which made it i Excellent service, quick and knowledgeable. Craig was an amazing service manager. An appointment was set quickly and a loaner provided which made it incredibly convenient for me. More

2nd maintenance (20,000 miles) We made our appointment way ahead. Was supposed to get a loaner car. Was told none was available. So they ended up driving us home. And next day, We made our appointment way ahead. Was supposed to get a loaner car. Was told none was available. So they ended up driving us home. And next day, they delivered it to us. Since we had a second car, we were not inconvenienced at all. More

As usual, everything was great, thanks to Warren. Warren has been my service advisor for several years, through several M.B vehicles. He has always provided excellent assistance with everything I've Warren has been my service advisor for several years, through several M.B vehicles. He has always provided excellent assistance with everything I've had to have done. I can count on and depend on Warren to get things done properly, and I hope he'll be there for me with my next M.B. vehicle. KMTanaka More