Mercedes-Benz of Honolulu

Better Communication Needed Been doing business for 20+ years. Internal communication needs some improvement. The delivery and explaination details of my new vehicle by Ms. Lum w Been doing business for 20+ years. Internal communication needs some improvement. The delivery and explaination details of my new vehicle by Ms. Lum was super. Can't wait to fill out her survey. More

Beyond EXCEPTIONAL!!! From the moment you drive into the dealership we loved that we were greeted by valet. Upon entering the showroom everyone was attentive and just wante From the moment you drive into the dealership we loved that we were greeted by valet. Upon entering the showroom everyone was attentive and just wanted to help us all at the same time, which was awesome! Kanoe who has been with Mercedes for 19 years was awesome. He didn't rush us into buying anything and made us feel at home. He asked us what make and model we were interested in and took us directly to one that was available for a test drive. He explained where all the features were located and made it easier for us to test drive the vehicle. The color vehicle that we wanted in red was not available on the lot but he got one from the warehouse ASAP for me and it was more than I expected in the most happiest way. As soon as I said "I want it!" He had it washed, gassed up, and ready for me to take home. He made the paperwork so very easy for us that only required signatures. He explained everything that was included with car from the exterior to the interior and I was lucky that I got the sports package. He made us feel very comfortable that we shared stories and laughed. Even though we were in a rush, Kanoe made other arrangement should we not have enough time for going over in more details about the car features, he made time the next morning for us to come back with the new vehicle for other questions and even got us an appointment for having the car tinted at a very great price. We hope he and the staff enjoyed the donuts we brought and we look forward to future business with Mercedes of Honolulu! Respectfully, The Happy Bohanon's! More

very good The SA, Konrad Trapler is very personable and very knowledge with the car features. He spends a lot of time with his customers to help us choose the The SA, Konrad Trapler is very personable and very knowledge with the car features. He spends a lot of time with his customers to help us choose the car. More

Service Experience The service was truly exceptional! John Le was awesome! Even your shuttle driver (Ato) --- very friendly! Wish every car dealer will be like yours. The service was truly exceptional! John Le was awesome! Even your shuttle driver (Ato) --- very friendly! Wish every car dealer will be like yours. Much Aloha~ More

Fixed problem Unknown reason why car engine was not performing correctly. Kept me updated and always informed me as to the status of my car being repaired. Unknown reason why car engine was not performing correctly. Kept me updated and always informed me as to the status of my car being repaired. More

Good service Service was good informative and quick...didn't need to wait longer than I was told and rob kept me updated on progress so went smooth Service was good informative and quick...didn't need to wait longer than I was told and rob kept me updated on progress so went smooth More

Brake rotors I am always treated like royalty by Jeff De Corte and really appreciate that. I am disappointed in MBUSA because it's unbelievable that my rotors had I am always treated like royalty by Jeff De Corte and really appreciate that. I am disappointed in MBUSA because it's unbelievable that my rotors had to be replaced twice in 51,699 miles. I recently purchased a 2014 SLK55 AMG and sincerely hope that MB has done a better job of making their rotors more reliable. My last car before buying my 2003 E320 was a Lincoln Mark VIII and the rotors didn't have to be replaced until I had near 70,000 miles on the vehicle. I contacted MBUSA but in no way should my complaint be considered to be against Jeff. More

John Le is a wonderful. He is very detail orientated. The new use of a seamless electronic system eliminated any wait from drop off to loaner car to pickup. is a wonderful. He is very detail orientated. The new use of a seamless electronic system eliminated any wait from drop off to loaner car to pickup. He replies to emails almost instantly. My car was fixed and returned within hours. More

Great Service The service provided to me was excellent. My brake pads needed to be replaced and job was done to my satisfaction. Mr. Ishii was prompt, thorough a The service provided to me was excellent. My brake pads needed to be replaced and job was done to my satisfaction. Mr. Ishii was prompt, thorough and answered all my questions. He made sure that job was done properly before I picked up the car. I left happy knowing, I will be safe on the road! Thanks Mr. Warren Ishii! Great job! More

Excellent Service We have always received great service but this most recent time, was exceptional. John Le's customer service and constant dedication to ensure we wer We have always received great service but this most recent time, was exceptional. John Le's customer service and constant dedication to ensure we were informed at every step of the process was truly appreciated. Thank you and keep up the good work! Claudia and James Granata More