Mercedes-Benz of Honolulu

Awesome They did an exceptional job with my car and gave my C350 a nice bath. I would recommend this dealership to any of my friends. They did an exceptional job with my car and gave my C350 a nice bath. I would recommend this dealership to any of my friends. More

Welcoming Came in due to a factory recall. From my first call of scheduling the appt to paying for any other work I requested...every person I came in contact Came in due to a factory recall. From my first call of scheduling the appt to paying for any other work I requested...every person I came in contact with made me feel welcomed. I requested a loaner which helped tremendously as I have important appts through out the day. I had my daughter with me when picking up my car and she texted her husband as we were waiting in the lobby to let him know this place was "SO" friendly! Note: they are in the market to buy a new car. Mahalo, More

Recall review From schedule to completion the crew is amazing. Scheduling was convenient for me. I was offered shuttle service in which I accepted, nice friendly From schedule to completion the crew is amazing. Scheduling was convenient for me. I was offered shuttle service in which I accepted, nice friendly driver, vehicle returned in eta expected. Returned to me much cleaner than when I dropped it off. Juliana is great! More

Excellent Service Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and h Craig Hironaka coordinated the service in a timely, courteous, and professional manner. Craig has been my service representative for many years, and his professionalism, together with Mercedes quality product, is the reason I have continued to do business with the dealership. More

Outstanding Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service. Lauren Lum Chris Farmer did an outstanding job staying on top of my every need to accommodate my timeframe as well as providing exceptional service. Lauren Lum did an outstanding job in walking me through the instrument panel as well as educating me on what the new Mercedes is capable to do. More

Exceptional service Very professional yet personalized service. Every concern was addressed and resolved. All repair work needed and done were explained clearly. Car Very professional yet personalized service. Every concern was addressed and resolved. All repair work needed and done were explained clearly. Car was very clean when picked-up. More

Outstanding My name is Lorraine....I made an appt for my car MBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee My name is Lorraine....I made an appt for my car MBenz 250 2015 for my first car maintainance service.... I was so impressed with the first employee by the front entrance how he greeted me.... Then followed by the dispatcher who was also great...very courteous My service advisor Juluana was outstanding and very attentive to my needs....I had a loaner waiting for me....This visit was great... Good excellent teamwork!!!! More

Exceptional experience has become the standard Every person involved with the service experience is exceptionally professional and courteous. They take the time to have a genuine conversation with Every person involved with the service experience is exceptionally professional and courteous. They take the time to have a genuine conversation with you and provide you with honest feedback and prompt updates. I unhesitatingly recommend Mercedes Benz of Honolulu to everyone I speak with about vehicles. More

Easy and fast Like the title. The use of a loaner provided the greatest ease of scheduling a service appointment as well as having a rep that listens well and tran Like the title. The use of a loaner provided the greatest ease of scheduling a service appointment as well as having a rep that listens well and translates for mechanic staff. More

Speedy Excellent Service, job well done! From service consultant's quick response in completing service order form to car delivery upon completion. Service performed in an efficient and prof From service consultant's quick response in completing service order form to car delivery upon completion. Service performed in an efficient and professional way. 100 percent satisfaction! I shall request Julianna as my service consultant again on my next visit. Keep up the good work. More